Reoffer an invoice to your accounting software

If an invoice was not correctly delivered to your connected accounting software (for example due to a temporary outage or a configuration error), you can reoffer the document. The platform then sends the invoice to your software connection again. This is not the same as changing the status by hand: a status change only updates the label and does not send the document again. See Change the status of a purchase invoice.

How to reoffer a document

You do not need to open the invoice. Use the vertical ellipsis (⋮) in the overview to open the menu and choose API-download opnieuw aanbieden.

Step 1: Open the right mailbox

Go to the Inbox (for purchase invoices) or Outbox (for sales invoices).

Find the invoice in the overview. Click the vertical ellipsis (⋮) on that row. You do not need to open the invoice.

Step 3: Choose API-download opnieuw aanbieden

In the drop-down menu, choose API-download opnieuw aanbieden. That is the product label in the platform (also used for Proactis and API-SOAP connections).

The platform sends the document to your connected software again. In most cases the invoice appears in your accounting package within a few hours.

When is reoffering needed?

The most common situations:

Software was temporarily unavailable: your accounting package had an outage or maintenance, causing the automatic download to fail.
Configuration has been changed: you have reconfigured the software connection or renewed connection keys, and want to forward previously received invoices.
Invoice was marked as "Duplicate": an invoice that was marked as a duplicate and has since been released as original needs to be reoffered to appear in the software.

When not to reoffer

Is the invoice already correct in your ERP or software package, and do you only want to update the platform status (for example to Approved or Downloaded)? Do not reoffer. That would offer the document to the connection again (risk of a duplicate offer). In that case only change the status label via Change the status of a purchase invoice.

Note about duplicate invoices

Invoices with the status "Duplicate" cannot be reoffered. You must first mark the invoice as original via the menu (three dots > "Mark as original"). After that you can reoffer the invoice. Read more in How is a duplicate invoice recognised?.

Does it work for both purchase and sales?

Yes. Reoffering is available for both purchase invoices (Inbox) and sales invoices (Outbox). In both cases the document is reoffered to the connected software, regardless of the direction.

Issues with your software connection? Learn more about the available connections on econnect.eu.