Before you can send or receive invoices via eConnect, you need to add an organisation to your environment and activate it. After activation your organisation is automatically registered on the Peppol network.

If your organisation is not found, this is usually related to a recent Chamber of Commerce registration. The platform uses Purple Pages, a proprietary database that is periodically synchronised with the Chamber of Commerce (Netherlands) and KBO (Belgium). New registrations can therefore lag a few weeks behind. In that case you can submit a support request via support.econnect.eu: support investigates why your organisation cannot be added and advises on next steps. In some cases, support may be able to add the organisation manually, after which you complete the activation yourself. Read more in Organisation not found during registration.

Don't see the orange action button or the "Add organisation" button in My environment? The most common cause is that your current login is not an environment administrator -- only administrators may add organisations.

• New account on an existing domain: if you register with an email domain for which an environment already exists, you are automatically added as a guest or basic user, not as an administrator.
• Check your account: log in with the administrator account for that environment, not with a basic account created later on the same domain.
• Made yourself an administrator? Log in with that account.
• No administrator access of your own: ask the existing environment administrator to make you an administrator, or to add the organisation themselves.

Once you are logged in with an administrator account, both the "Add organisation" button and the orange action button are visible again.

"Add administration" or "extra administration"? Customers usually mean adding a new organisation (Chamber of Commerce entity) to the environment, not a separate administration entity within one organisation. In that case, follow the steps above for adding an organisation.

Can a colleague activate using your login? No -- activating and adding organisations can only be done by an environment administrator themselves, not via someone else's login ("activate via this login" or "activate via my login"). Log in with your own administrator account for the environment.

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"No results" when adding an organisation? First check whether the issue is missing permissions (no orange plus/button visible, see above) or a search with no match in the VPD/Purple Pages database (see Organisation not found during registration). These are two different causes.

Received a forwarded Identity email and want to "register under the OIN" of a client or municipality so you can invoice them? Follow this order:

1. Correct website: log in or register at platform.econnect.eu (don't rely solely on the verify link from the forwarded email).
2. Your own organisation: add your own organisation using your own Chamber of Commerce number -- not the OIN or Chamber of Commerce number of the client or government body.
3. Client as recipient: enter the OIN of the government body as the debtor on the invoice itself, not as your own organisation.

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Note: iDEAL is now known as iDEAL | Wero and will transition to Wero only in 2027.

The fastest way to activate your organisation is via an iDEAL | Wero payment of one cent. After payment the platform compares the name on your bank account with the organisation name registered at the Chamber of Commerce.

In most cases this is processed automatically and your organisation is active within moments. Sometimes the name on the bank account differs from the official Chamber of Commerce name, for example because your bank abbreviates the name or because your company has both a statutory name and a trade name. In that case the support team activates your organisation manually after a brief verification.

Tip: preferably use a business bank account registered in the name of the organisation you want to activate. This prevents delays during the name verification.

During the name verification, the support team assesses whether the name on your bank account sufficiently matches the registered Chamber of Commerce name. A small deviation is usually not a problem: an abbreviation with a recognisable core (for example "MTV Ltd" for "Music Television Ltd"), omitting "Ltd", or a bank shortening a long name, is generally approved. If it concerns a completely different name or a different legal entity (for example a separate holding company or another entity with a similar name), the activation is not approved automatically. Does your account name clearly differ from the Chamber of Commerce name because you run a sole proprietorship and pay from a personal account? That is a normal and explainable pattern, not a problem.

If the name does not match sufficiently, the support team will request a recent Chamber of Commerce extract as proof that you are authorised to act on behalf of the organisation. Send this extract by email to support; once it shows that you are authorised (for example as director or authorised representative), the organisation is activated manually.

Just logged in and immediately hit an activation prompt? For new customers, a support request often starts as a login problem (for example with eHerkenning) and turns out on closer inspection to be an organisation activation that still needs to be completed. First log in with your email address and password at platform.econnect.eu, then add your organisation and activate it with the €0.01 payment. If activation gets stuck after payment, see below.

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Unable or prefer not to pay via iDEAL | Wero? Choose activation via invoice instead. You will receive an invoice of EUR 15 that you can transfer. After receiving the payment, the support team activates your organisation. This typically takes a few business days.

This method is also the default for Belgian organisations, because iDEAL | Wero currently only supports Dutch bank accounts for activation.

After activation your organisation is immediately ready to use:

• Your organisation is automatically registered on the Peppol network for sending invoices.
• You can create and send invoices via the platform right away.
• Want to also receive invoices via Peppol? Go to the organisation settings and open the Extra information tab. Toggle Receiving on for the identifiers you want to be found on the Peppol network, such as your Chamber of Commerce number. Receiving is a paid service and requires at least a Basic subscription and sufficient transaction credit.

Organisation activated but apps such as Sales invoices are still unavailable? First check whether the organisation is really active already: completing "Activate now" is not the same as already being active -- with an iDEAL | Wero payment of €0.01 or a manual invoice, the activation may still be in progress. If the organisation is already activated but apps are still missing or not working, log in again. After a manual activation, a fresh session is sometimes needed before all apps are visible and usable.

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You can manage multiple organisations in the same environment. This is useful if you have a holding company with subsidiaries or if you invoice for multiple branches. Each organisation gets its own Peppol registration and its own invoice numbering settings. The transaction credit is shared across all organisations in the environment.

Go to My environment > Add organisation to add another organisation. The activation process is the same as for the first organisation. Only an environment administrator may add organisations. Support does not add an organisation without permission from that administrator.

Want to invoice on behalf of an organisation that is separate from the email domain you are logged in with? Then that organisation must be listed in the environment, activated, and you must be a member of it -- or you use a separate environment on that organisation's domain. See Invoicing on behalf of an organisation other than your email domain.

Want to add a foreign organisation (for example a German or Italian company invoicing a Dutch client)? Follow this route:

Tip: if the country of the foreign company is not available in VPD/Purple Pages, contact support for manual registration.

If you have chosen manual activation via invoice, there is no option to cancel. To start over — for example with a different bank account or a different activation method — the organisation must be removed by support. eConnect will then credit the activation invoice. After that you can re-add the organisation and activate it again via the regular method.

Contact support via support.econnect.eu and provide your environment and the Chamber of Commerce number of the organisation you wish to re-register.

Ready to start sending invoices? Create an account on platform.econnect.eu.