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Plan een sessie via je vaste contactpersoon, ",[1522,1567,1538],{"href":1532}," of vraag Cora welke route in jouw situatie past.",[1498,1570,1572,1578,1585,1596],{"badge":1571,"direction":1472},"service levels",[1442,1573,1574],{"v-slot:title":542},[1477,1575,1577],{"id":1576},"sla-gegarandeerde-reactietijden","SLA: gegarandeerde reactietijden",[1448,1579,1580,1581,1584],{},"Met een ",[1485,1582,1583],{},"Service Level Agreement (SLA)"," maak je afspraken over responstijden, prioriteit en extra services. SLA Bronze is inbegrepen bij elk abonnement op het eConnect-platform: ondersteuning tijdens kantooruren via het supportportaal en telefonisch contact, met gegarandeerde responstijden (bij P1-issues maximaal 8 kantooruren bij Bronze). Wil je snellere responstijden (tot 1 uur bij Gold), een acceptatieomgeving om wijzigingen te testen, of SLA-rapportage voor interne verantwoording, dan kies je voor SLA Silver of Gold.",[1448,1586,1587,1588,1592,1593,1595],{},"De exacte responstijden, prioriteitsclassificatie en operationele afspraken per niveau staan in de ",[1522,1589,1591],{"href":1590},"/nl/docs/kennis/service/sla/sla-overzicht","service-documentatie",". Voor een SLA op maat of een upgrade bespreek je je situatie met sales — via ",[1522,1594,738],{"href":736}," of een gesprek met Cora.",[1442,1597,1598,1606,1614],{"v-slot:cards":542},[1514,1599,1603],{"icon":1600,"title":1601,"to":1602},"clock","Responstijden","/nl/docs/kennis/service/sla/sla-support",[1448,1604,1605],{},"Gegarandeerde reactietijden per prioriteit en SLA-niveau, met escalatie bij blocking issues.",[1514,1607,1611],{"icon":1608,"title":1609,"to":1610},"server","Acceptatieomgeving","/nl/docs/kennis/service/sla/sla-platform",[1448,1612,1613],{},"Vanaf SLA Silver test je releases en configuratiewijzigingen vóór productie.",[1514,1615,1619],{"icon":1616,"title":1617,"to":1618},"chart","SLA-rapportage","/nl/docs/kennis/service/sla/sla-rapportage",[1448,1620,1621],{},"Bij SLA Gold ontvang je periodieke rapportages over beschikbaarheid en performance.",[1623,1624,1625,1631],"faq",{},[1442,1626,1627],{"v-slot:title":542},[1477,1628,1630],{"id":1629},"veelgestelde-vragen","Veelgestelde vragen",[1442,1632,1633,1652,1671,1683,1698,1710],{"v-slot:items":542},[1634,1635,1638,1647],"e-accordion-item",{"header":1636,"value":1637},"Waar begin ik als ik hulp nodig heb?","item-1",[1448,1639,1640,1641,1644,1645,1528],{},"Start met Cora — zij kent de documentatie en helpt je de juiste route te kiezen. Voor incidenten of vragen waarbij we een dossier opbouwen, dien je een ticket in via ",[1522,1642,1527],{"href":1524,"rel":1643},[1526]," of mail naar ",[1522,1646,1538],{"href":1532},[1448,1648,1649],{},[1522,1650,1651],{"href":1602},"Supportkanalen en responstijden",[1634,1653,1656,1666],{"header":1654,"value":1655},"Hoe maak ik een ticket aan?","item-2",[1448,1657,1658,1659,1662,1663,1665],{},"Ga naar ",[1522,1660,1527],{"href":1524,"rel":1661},[1526]," en maak een melding via het webformulier. Bestaande klanten ontvangen een uitnodiging om een account aan te maken en tickets te volgen. E-mail naar ",[1522,1664,1538],{"href":1532}," creëert automatisch een ticket.",[1448,1667,1668],{},[1522,1669,1670],{"href":1602},"Toegang tot het supportportaal",[1634,1672,1675,1678],{"header":1673,"value":1674},"Wat levert een SLA mij op?","item-3",[1448,1676,1677],{},"Een SLA legt gegarandeerde responstijden, prioriteitsclassificatie en — afhankelijk van het niveau — telefonische support, een acceptatieomgeving en rapportage vast. SLA Bronze is standaard inbegrepen bij elk platformabonnement; Silver en Gold bieden snellere reactietijden en extra services.",[1448,1679,1680],{},[1522,1681,1682],{"href":1590},"SLA-overzicht",[1634,1684,1687,1693],{"header":1685,"value":1686},"Wat is een Remote Starter-sessie?","item-4",[1448,1688,1689,1690,1692],{},"Een Remote Starter is een begeleide remote sessie van circa twee uur waarin Peppol-registratie, eerste configuratie of een softwarekoppeling samen worden ingericht en getest. Bij standaardkoppelingen verzorgt het Support-team de sessie; plan via ",[1522,1691,1538],{"href":1532}," of je vaste contactpersoon.",[1448,1694,1695],{},[1522,1696,1697],{"href":40},"Softwarekoppelingen en implementatie",[1634,1699,1702,1705],{"header":1700,"value":1701},"Wanneer bel ik en wanneer mail ik?","item-5",[1448,1703,1704],{},"Telefonische support is beschikbaar vanaf SLA Bronze; plan een afspraak via het supportportaal. Bij een blocking issue (P1) is het verstandig om eerst telefonisch contact op te nemen en daarnaast een melding via het portaal of e-mail in te dienen.",[1448,1706,1707],{},[1522,1708,1709],{"href":1602},"Support en responstijden",[1634,1711,1714,1722],{"header":1712,"value":1713},"Waar vind ik technische documentatie?","item-6",[1448,1715,1716,1717,1721],{},"De volledige kennisbank staat op ",[1522,1718,1720],{"href":1719},"/nl/docs/","docs.econnect.eu"," met handleidingen over het platform, Peppol, API's, koppelingen en regelgeving. Cora kan je ook direct naar het juiste artikel leiden.",[1448,1723,1724],{},[1522,1725,1726],{"href":1719},"Ga naar de documentatie",[1728,1729,1731,1740,1743],"cta",{"badge":1730},"SLA op maat",[1442,1732,1733],{"v-slot:title":542},[1477,1734,1736,1739],{"id":1735},"sla-silver-of-gold-bespreken",[1737,1738],"e-icon",{"name":495}," SLA Silver of Gold bespreken?",[1448,1741,1742],{},"Wil je snellere responstijden, een acceptatieomgeving of SLA-rapportage? In een kennismaking van circa dertig minuten brengen we je situatie in kaart en bespreken we welk serviceniveau past.",[1442,1744,1745,1749],{"v-slot:actions":542},[1454,1746,1747],{"color":1456,"size":1457,"variant":1458,"to":736},[1448,1748,738],{},[1454,1750,1754],{"color":1751,"size":1457,"variant":1752,"chat":1753},"accent","outline","Hoi! Ik wil graag bespreken welk SLA-niveau (Silver of Gold) past bij mijn situatie en wat dat concreet oplevert.",[1448,1755,1756],{},"Vraag Cora om advies",{"title":542,"searchDepth":1034,"depth":1034,"links":1758},[],{"layout":1760,"keywords":1761,"seo_title":1768,"schema_type":1769,"last_updated":1770,"last_reviewed":1771,"nav_column":741,"show_chat":14},"default",[1762,1763,1764,1765,1766,1767],"support eConnect","helpdesk e-facturatie","ticket aanmaken","SLA","kennisbank","Cora chat","Support en helpdesk | eConnect","FAQPage","2026-07-12","2026-07-22",{"title":786,"description":787},"1xoU3VNQguuEXEl876Hh8OBoYD1ya5gq8n3MPvC1Rlg",1786915053958]