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Het resultaat was zichtbaar in de praktijk: in de eerste maanden van 2021 verviervoudigde het aantal klanten dat e-facturen ontving ten opzichte van 2020, terwijl de facturatieafdeling wekelijks ongeveer 4.000 facturen bleef verwerken.",[1444,1445,1447],"h2",{"id":1446},"in-het-kort","In het kort",[1449,1450,1451,1462],"table",{},[1452,1453,1454],"thead",{},[1455,1456,1457,1460],"tr",{},[1458,1459],"th",{},[1458,1461],{},[1463,1464,1465,1474,1482,1490,1498,1506,1514],"tbody",{},[1455,1466,1467,1471],{},[1468,1469,1470],"td",{},"Klant",[1468,1472,1473],{},"Kenter",[1455,1475,1476,1479],{},[1468,1477,1478],{},"Branche",[1468,1480,1481],{},"Energie",[1455,1483,1484,1487],{},[1468,1485,1486],{},"Grootte",[1468,1488,1489],{},"Meer dan 30.000 klanten, gegroeid van circa 90 naar 360 medewerkers",[1455,1491,1492,1495],{},[1468,1493,1494],{},"Toegepaste producten",[1468,1496,1497],{},"E-facturatie, Peppol Access Point, PSB API, Leveranciersonboarding",[1455,1499,1500,1503],{},[1468,1501,1502],{},"Inzetcategorieën",[1468,1504,1505],{},"Integratie met ERP, Procesversnelling, Datakwaliteit",[1455,1507,1508,1511],{},[1468,1509,1510],{},"ERP / kernsysteem",[1468,1512,1513],{},"SAP B1 (eerder), AFAS (doelplatform)",[1455,1515,1516,1519],{},[1468,1517,1518],{},"Belangrijkste resultaat",[1468,1520,1521],{},"Het aantal klanten met e-facturen verviervoudigde in de eerste maanden van 2021 ten opzichte van heel 2020",[1444,1523,1525],{"id":1524},"uitdaging","Uitdaging",[1440,1527,1528],{},"De aanleiding was duidelijk, maar de uitvoering complex. Sales ontving signalen van overheidsklanten dat e-facturatie een harde voorwaarde werd voor toekomstige samenwerking, gekoppeld aan de aanbestedingspraktijk. Kenter moest dus snel bepalen welke eisen golden, welk formaat nodig was en via welk netwerk klanten wilden ontvangen.",[1440,1530,1531],{},"Tegelijk speelde er een sectorspecifieke uitdaging. In de energiesector is een standaard UBL-factuur vaak niet genoeg, omdat aanvullende informatie nodig is voor correcte verwerking, zoals EAN-gerelateerde meetgegevens. Kenter moest daarom niet alleen digitaal factureren, maar ook zorgen dat de inhoud van de factuur voldoet aan de verwachtingen in de energieketen.",[1440,1533,1534],{},"Daarnaast zat de organisatie midden in een systeemtransitie van SAP B1 naar AFAS. De e-facturatie-aanpak moest dus passen in een veranderend ERP-landschap, zonder dat het operationele facturatieproces stilviel.",[1440,1536,1537],{},"Aan de inkomende kant was de uitdaging anders, maar net zo relevant. Ook leveranciers moesten worden geactiveerd om e-facturen te sturen. Zelfs bij de 25 grootste leveranciers bleek de adoptiegraad beperkt. Dat maakte duidelijk dat technologie alleen niet voldoende is, ketenadoptie vraagt doorlopende communicatie.",[1440,1539,1540],{},"Daar kwam de marktdynamiek bij. Kenter opereert in een verzadigde meetmarkt en tegelijk in een groeimarkt rond energievoorziening en laadoplossingen. Juist in zo'n context is standaardisatie van factuurstromen belangrijk, omdat verschillende businesslijnen snel moeten kunnen opschalen zonder extra administratieve frictie.",[1444,1542,1544],{"id":1543},"aanpak-met-econnect","Aanpak met eConnect",[1440,1546,1547],{},"Kenter bouwde de aanpak in stappen op. In 2018 en 2019 lag de eerste focus op uitgaande e-facturatie en de basis van de energie-e-factuur. Het team werkte met eigen ontwikkelcapaciteit aan een UBL/XML-structuur met energie-extensies en testte dit met klanten. Uit die tests bleek dat levering via Peppol nodig was, waarna Kenter begin 2019 koos voor eConnect als serviceprovider. In april 2019 volgde de eerste uitgaande energie-e-factuur via Peppol.",[1440,1549,1550],{},"De volgende stap was strategisch: de keuze om e-facturatie duurzaam te verankeren in AFAS, het pakket dat SAP B1 op termijn zou vervangen. In 2020 werd de inrichting geoptimaliseerd met als doel meer klanten over te zetten van PDF of post naar e-facturatie en tegelijk de verschillende scenario's voor energie-extensie betrouwbaar te maken.",[1440,1552,1553],{},"Een belangrijk ontwerpprincipe was dat het werkproces in ERP zo min mogelijk hoefde te veranderen. Kenter verstuurt vanuit AFAS een reguliere e-factuur volgens standaardfunctionaliteit. Daarna verrijkt eConnect de factuur binnen de keten met de benodigde energie-extensie op basis van aanvullende gegevens uit de connector. Daardoor ontstaat een valide e-factuur met energiecontext, zonder extra handwerk in het primaire verzendproces.",[1440,1555,1556],{},"Deze maatwerkinrichting is na testfase in december 2020 geïmplementeerd. Daarmee werd ook een toekomstvast voordeel gerealiseerd: als op termijn systemen wijzigen, blijft de verrijkingslaag als apart mechanisme beschikbaar.",[1440,1558,1559],{},"Vanaf 2021 verschoof de aandacht naar verbreding van de keten. Kenter ging leveranciers actiever benaderen voor inkomende e-facturen en stuurde tegelijk op verdere optimalisatie van uitgaande facturatie, incasso en opvolging.",[1440,1561,1562],{},"De implementatie werd bovendien gekoppeld aan dagelijkse werkpraktijk op de facturatieafdeling. Teams kregen niet alleen een technische wijziging, maar ook directe inzage in de verzending en de verwerking. Dat gaf vertrouwen, zeker in de eerste periode na livegang, waarin meekijken in de keten hielp om snel te leren en bij te sturen.",[1444,1564,1566],{"id":1565},"resultaten","Resultaten",[1440,1568,1569],{},"De resultaten zijn op meerdere assen zichtbaar. Het meest concreet is de groeicurve in klantadoptie van e-facturen:",[1571,1572,1573,1577,1580,1583,1586],"ul",{},[1574,1575,1576],"li",{},"2017: 1 klant met e-factuur",[1574,1578,1579],{},"2018: 45 klanten",[1574,1581,1582],{},"2019: 89 klanten",[1574,1584,1585],{},"2020: 100 klanten",[1574,1587,1588],{},"2021: 473 klanten",[1440,1590,1591],{},"Volgens Kenter betekende dit dat in de eerste maanden van 2021 3% van de klanten een e-factuur ontving, een verviervoudiging ten opzichte van het totaal in 2020.",[1440,1593,1594],{},"Daarnaast gaf de facturatieorganisatie aan dat circa 57% van de verstuurde e-facturen in de voorafgaande 6 maanden via een intermediair bij de eindklant terechtkwam, mede door betere routering op GLN.",[1440,1596,1597],{},"Ook operationeel was de impact groot. De afdeling Facturatie en Incasso verwerkt ongeveer 4.000 facturen per week. Door de digitalisering en de technische inrichting met AFAS en eConnect kon dit proces op schaal worden uitgevoerd met meer controle en minder frictie.",[1440,1599,1600],{},"Aan de kwaliteitskant leverde de energie-extensie een consistent voordeel op. Doordat facturen worden verrijkt met sectorspecifieke data, sluit de uitgaande factuur beter aan op de ontvangende processen in de energieketen. Dit vermindert herstelwerk en vergroot de kans op verwerking in één keer goed.",[1440,1602,1603],{},"Tot slot ontstond organisatorisch momentum. Kenter kon de aanpak uitbreiden naar andere divisies, inclusief de internationale groei, terwijl e-facturatie als kernproces doorliep.",[1440,1605,1606],{},"Naast deze meetbare uitkomsten bracht het traject ook meer voorspelbaarheid in besluitvorming. Door te werken met een duidelijke serviceprovider, een geïntegreerd ERP-traject en vaste testmomenten kon Kenter sneller keuzes maken over volgende verbeterstappen, zoals inkomende e-facturen, incasso-optimalisatie en uitbreiding naar nieuwe organisatieonderdelen.",[1444,1608,1610],{"id":1609},"korte-quote","Korte quote",[1612,1613,1614],"blockquote",{},[1440,1615,1616],{},"\"In praktijk blijft het een lastig onderwerp, leveranciers zitten er niet altijd op te wachten. Maar we komen iedere keer uit op dezelfde conclusie, leveranciers blijven we uitnodigen gewoon een e-factuur te sturen.\"\nKelly Vercauteren, Kenter",[1444,1618,1620],{"id":1619},"leerpunten-voor-vergelijkbare-organisaties","Leerpunten voor vergelijkbare organisaties",[1571,1622,1623,1626,1629,1632,1635,1638],{},[1574,1624,1625],{},"Koppel e-facturatie aan je ERP-roadmap, dan versterkt systeemmigratie je factuurketen in plaats van dat het extra complexiteit toevoegt.",[1574,1627,1628],{},"Houd het primaire verzendproces in ERP eenvoudig en regel sectorspecifieke verrijking als aparte ketenstap.",[1574,1630,1631],{},"Meet adoptie expliciet per jaar en per klantgroep, zodat je voortgang zichtbaar en bestuurbaar maakt.",[1574,1633,1634],{},"Start leveranciersactivatie met grote verzenders, maar accepteer dat zelfs daar de adoptie vaak tijd nodig heeft.",[1574,1636,1637],{},"Maak e-facturatie onderdeel van normaal werken op finance, dat versnelt interne acceptatie en externe communicatie.",[1574,1639,1640],{},"Test met klanten en leveranciers in productieachtige situaties voordat je grootschalig opschaalt, zodat technische en procesmatige details tijdig scherp worden.",[1444,1642,1644],{"id":1643},"wanneer-dit-verhaal-relevant-is","Wanneer dit verhaal relevant is",[1571,1646,1647,1650,1653],{},[1574,1648,1649],{},"Voor organisaties in energie en infrastructuur die werken met sectorspecifieke factuurinformatie.",[1574,1651,1652],{},"Voor AFAS-landschappen en hybride ERP-transities waarin standaardisatie en maatwerk samen moeten werken.",[1574,1654,1655],{},"Voor bedrijven die uitgaande en inkomende e-facturatie tegelijk willen opschalen zonder extra handmatig werk in de kernprocessen.",[1440,1657,1658,1659,1666],{},"Meer over e-facturatie via AFAS en eConnect: ",[1660,1661,1665],"a",{"href":1662,"rel":1663},"https://help.afas.nl/help/NL/se/Inv_Config_EInv_EVerb.htm",[1664],"nofollow","Inrichten in AFAS Profit",".",[1440,1668,1669,1670,1666],{},"Wil je weten hoe dit in jouw situatie werkt? ",[1660,1671,738],{"href":736},[1673,1674,1678],"e-button",{"color":1675,"target":1676,"to":1204,"variant":1677},"primary","_blank","outline",[1440,1679,1680],{},"Schrijf je in voor de update",{"title":542,"searchDepth":1034,"depth":1034,"links":1682},[1683,1684,1685,1686,1687,1688,1689],{"id":1446,"depth":1034,"text":1447},{"id":1524,"depth":1034,"text":1525},{"id":1543,"depth":1034,"text":1544},{"id":1565,"depth":1034,"text":1566},{"id":1609,"depth":1034,"text":1610},{"id":1619,"depth":1034,"text":1620},{"id":1643,"depth":1034,"text":1644},"2026-04-29","Kenter schaalde e-facturatie in korte tijd op, verrijkte facturen automatisch met energie-extensie en zag het aantal klanten met e-facturen sterk groeien.",[1693,1694,1695,1696,1697],"kenter e-facturatie","energie e-factuur extensie","peppol afas integratie","EAN factuurverrijking","e-facturatie energiesector","2026-07-07","2026-07-25",{"layout":1701,"show_chat":14},"default","/nl/klantverhalen/kenter","Article",{"title":1435,"description":1691},"Kenter: e-facturatie opschalen met AFAS en Peppol energie-extensie | eConnect","nl/klantverhalen/5.kenter",[301,987],"customer-stories/kenter","nUGrrb791GWW3Bc8848v_qLGIckox6RS3TlIu6jppXc",[],1786915015633]