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Het team wilde al in 2018 e-facturen versturen, maar kreeg dat met een eerdere partij niet operationeel. Na ongeveer twee jaar bleek het nog steeds niet mogelijk om het juiste bestand te genereren. De stap naar eConnect bracht daar verandering in. Eerst met handmatig versturen via het platform, daarna met een technische koppeling tussen SAP, SFTP en de Procurement Service Bus. Daarmee kreeg Conrad Benelux een werkend proces dat niet alleen intern rust gaf, maar ook een blauwdruk werd voor collega-organisaties in Zweden en later Denemarken.",[1448,1449,1451],"h2",{"id":1450},"in-het-kort","In het kort",[1453,1454,1455,1466],"table",{},[1456,1457,1458],"thead",{},[1459,1460,1461,1464],"tr",{},[1462,1463],"th",{},[1462,1465],{},[1467,1468,1469,1478,1486,1494,1502,1510,1517],"tbody",{},[1459,1470,1471,1475],{},[1472,1473,1474],"td",{},"Klant",[1472,1476,1477],{},"Conrad Benelux",[1459,1479,1480,1483],{},[1472,1481,1482],{},"Branche",[1472,1484,1485],{},"Technische webshop / e-commerce",[1459,1487,1488,1491],{},[1472,1489,1490],{},"Grootte",[1472,1492,1493],{},"65 medewerkers in Oldenzaal",[1459,1495,1496,1499],{},[1472,1497,1498],{},"Toegepaste producten",[1472,1500,1501],{},"E-facturatie, Peppol Access Point, PSB API",[1459,1503,1504,1507],{},[1472,1505,1506],{},"Inzetcategorieën",[1472,1508,1509],{},"Compliance, Integratie met ERP, Schaalbaarheid",[1459,1511,1512,1515],{},[1472,1513,1514],{},"ERP / kernsysteem",[1472,1516,985],{},[1459,1518,1519,1522],{},[1472,1520,1521],{},"Belangrijkste resultaat",[1472,1523,1524],{},"Van een vastgelopen traject naar een stabiele SAP-gedreven e-factuurstroom met geautomatiseerde verzending via Peppol.",[1448,1526,1528],{"id":1527},"uitdaging","Uitdaging",[1444,1530,1531],{},"De aanleiding was herkenbaar voor veel organisaties. Overheden gingen e-facturen actief ontvangen en verwacht werd dat leveranciers konden volgen. Ook bij Conrad werd dat onderwerp ineens concreet. Peppol en Mercurius waren wel bekend, maar stonden nog niet hoog op de agenda. Toen de verplichting rond overheidsontvangst zichtbaarder werd, veranderde dat.",[1444,1533,1534],{},"Intern was het doel helder, e-facturatie serieus inrichten en het proces niet laten afhangen van losse handelingen. In de praktijk liep het traject met een eerdere leverancier echter stroef. Kelly Soijo, Head of Quality & Procesmanagement en later ook Head of Operational Customer Care, beschreef dat traject als te complex. Ondanks inspanning over een periode van ongeveer twee jaar kwam er geen werkende output uit het systeem. Het juiste bestand genereren lukte niet.",[1444,1536,1537],{},"Die situatie bracht meerdere risico's tegelijk met zich mee. Er was operationele frustratie, omdat teams wel wilden doorpakken maar geen bruikbare route hadden. Er was organisatorische druk, omdat verschillende afdelingen afhankelijk zijn van hetzelfde factuurproces. En er was strategische onzekerheid, omdat zonder stabiele basis uitbreiding naar andere landen moeilijk wordt.",[1444,1539,1540],{},"Tegelijk lag er binnen Conrad een bredere ambitie. Het Quality & Procesmanagement team kijkt continu waar processen slimmer kunnen, in logistiek, in customer care en in systemen als SAP. E-facturatie was daardoor geen los project, maar onderdeel van een grotere lijn waarin proceskwaliteit en uitvoerbaarheid centraal staan.",[1448,1542,1544],{"id":1543},"aanpak-met-econnect","Aanpak met eConnect",[1444,1546,1547],{},"De overstap begon pragmatisch. Tijdens de zoektocht naar een alternatief kwam Conrad bij eConnect uit. Omdat het in eerste instantie om een beperkt aantal facturen ging, kon het team snel starten met handmatig verzenden via het platform. De drempel bleef laag, account aanmaken ging snel en de eerste verzendingen konden direct worden uitgevoerd.",[1444,1549,1550],{},"Daarna verschoof de focus naar automatisering. Het doel was helder, niet blijven leunen op handmatig werk, maar een robuuste keten neerzetten die in het dagelijkse proces past. Samen met de technische teams is de inrichting stap voor stap uitgewerkt:",[1552,1553,1554,1558,1561,1564],"ol",{},[1555,1556,1557],"li",{},"In SAP wordt vastgelegd dat een factuur via Peppol moet worden verstuurd.",[1555,1559,1560],{},"SAP genereert vervolgens het juiste bestand en plaatst dit op een SFTP-server.",[1555,1562,1563],{},"De PSB controleert elke 15 minuten of er een e-factuur klaarstaat.",[1555,1565,1566],{},"Zodra een bestand klaarstaat, wordt de verzending uitgevoerd.",[1444,1568,1569],{},"Een belangrijk organisatorisch detail was de manier van samenwerken. Kelly hield bewust afstand tot de technische afstemming en liet de technische teams rechtstreeks met elkaar schakelen. Daardoor bleef besluitvorming dicht bij de inhoud en werd ruis in communicatie beperkt.",[1444,1571,1572],{},"Die werkwijze sloot goed aan op de interne structuur van Conrad. Het kantoor in Oldenzaal heeft een compact team met verschillende specialismen, waaronder SAP, logistiek en e-procurement. Door directe samenwerking tussen specialisten bleef de implementatie praktisch en werd voorkomen dat het project opnieuw in abstracte discussies belandde.",[1448,1574,1576],{"id":1575},"resultaten","Resultaten",[1444,1578,1579],{},"Het eerste resultaat was betrouwbaarheid. Waar het eerdere traject na lange tijd nog geen werkende output opleverde, draaide de nieuwe inrichting wel. Dat betekende dat Conrad niet alleen e-facturen kon versturen, maar het proces ook kon opnemen in de reguliere operatie.",[1444,1581,1582],{},"Het tweede resultaat was automatisering met beheersing. Door de combinatie van SAP, SFTP en de PSB ontstond een ritme dat voorspelbaar is. De periodieke controle elke 15 minuten zorgt voor continuiteit zonder handmatige tussenstappen per factuur.",[1444,1584,1585],{},"Het derde resultaat zat in kennisopbouw. Terwijl Conrad Benelux de koppeling realiseerde, bouwde het team ervaring op die direct inzetbaar bleek buiten Nederland. Binnen de groep liepen Zweden en Denemarken op dat moment tegen vergelijkbare uitdagingen aan met een nationale aanbieder. Door de kennis uit Nederland te delen en de aanpak naast elkaar te leggen, ontstond een concreet alternatief.",[1444,1587,1588],{},"Dat leidde tot een verbreding van de samenwerking. Voor Conrad Zweden ging de implementatie met eConnect in gang. Voor Denemarken werd een latere fase voorbereid. Daarmee verschoof de impact van lokaal procesherstel naar een schaalbaar model binnen meerdere landen.",[1444,1590,1591],{},"Ook cultureel was er winst. In het interview kwam terug dat het team vooral waarde hechtte aan flexibiliteit, meedenken en een oplossing die echt past bij de praktijk. Juist die combinatie maakte het verschil tussen een project dat blijft hangen en een traject dat daadwerkelijk operationeel wordt.",[1448,1593,1595],{"id":1594},"korte-quote","Korte quote",[1597,1598,1599],"blockquote",{},[1444,1600,1601],{},"\"Bij eConnect had ik gewoon een goed gevoel. Ze zijn flexibel en denken echt met ons mee.\"\nKelly Soijo, Conrad",[1448,1603,1605],{"id":1604},"leerpunten-voor-vergelijkbare-organisaties","Leerpunten voor vergelijkbare organisaties",[1607,1608,1609,1612,1615],"ul",{},[1555,1610,1611],{},"Start klein als dat sneller gaat, maar ontwerp vanaf dag één een route naar automatisering.",[1555,1613,1614],{},"Laat technische teams direct met elkaar werken, dat voorkomt vertraging door tussenlagen.",[1555,1616,1617],{},"Zie e-facturatie als procesverbetering over afdelingen heen, niet als los IT-project.",[1448,1619,1621],{"id":1620},"wanneer-dit-verhaal-relevant-is","Wanneer dit verhaal relevant is",[1607,1623,1624,1627,1630],{},[1555,1625,1626],{},"Voor corporate organisaties die met SAP werken en e-facturatie via Peppol structureel willen inrichten.",[1555,1628,1629],{},"Voor teams die na een vastgelopen implementatie opnieuw willen starten met een uitvoerbare aanpak.",[1555,1631,1632],{},"Voor internationale organisaties die een werkende lokale oplossing willen opschalen naar meerdere landen.",[1634,1635],"hr",{},[1444,1637,1638,1639,1642],{},"Wil je weten hoe dit in jouw situatie werkt? ",[1640,1641,738],"a",{"href":736}," en bespreek hoe eConnect jouw e-facturatietraject uitvoerbaar maakt.",[1644,1645,1649],"e-button",{"color":1646,"target":1647,"to":1204,"variant":1648},"primary","_blank","outline",[1444,1650,1651],{},"Schrijf je in voor de update",{"title":542,"searchDepth":1034,"depth":1034,"links":1653},[1654,1655,1656,1657,1658,1659,1660],{"id":1450,"depth":1034,"text":1451},{"id":1527,"depth":1034,"text":1528},{"id":1543,"depth":1034,"text":1544},{"id":1575,"depth":1034,"text":1576},{"id":1594,"depth":1034,"text":1595},{"id":1604,"depth":1034,"text":1605},{"id":1620,"depth":1034,"text":1621},"2026-04-29","Hoe Conrad Benelux e-facturatie via Peppol werkend kreeg in SAP, met een stabiele basis voor uitrol naar Zweden en Denemarken.","/images/sfeer/sfeer-duo-samenwerking.jpg",[1665,1666,1667,1668,1669],"Conrad Benelux e-facturatie","Peppol SAP integratie","klantverhaal eConnect","e-facturatie ERP koppeling","Peppol automatisering","2026-07-06","2026-07-25",{"layout":1673,"show_chat":14},"default","/nl/klantverhalen/conrad","Article",{"title":1435,"description":1662},"Conrad Benelux: Peppol e-facturatie in SAP | eConnect","nl/klantverhalen/7.conrad",[301,984,1001],"customer-stories/conrad","k0WDCQcSAjgqLMQ67jZrN1IUENLeFSUyWQORTKyt624",[1683],{"id":1684,"title":1685,"auth":12,"author":1686,"body":1687,"canonical":12,"category":959,"date":1661,"description":1873,"extension":1041,"featuredImage":1874,"keywords":1875,"last_reviewed":1881,"last_updated":1671,"listed":14,"meta":1882,"navigation":14,"no_index":203,"path":1883,"redirect":12,"schema_type":1675,"seo":1884,"seo_description":12,"seo_title":1885,"stem":1886,"tags":1887,"translationKey":1888,"__hash__":1889},"articles/nl/klantverhalen/12.solmate.md","Solmate en eConnect: hybride e-facturatie voor Unit4-klanten","eConnect redactie, customer stories",{"type":1031,"value":1688,"toc":1864},[1689,1699,1702,1704,1765,1767,1770,1773,1776,1778,1781,1784,1787,1790,1793,1795,1798,1801,1804,1807,1810,1813,1816,1818,1823,1825,1842,1844,1855,1860],[1444,1690,1691,1692,1698],{},"Voor organisaties die met Unit4 Financials werken, is de vraag zelden of e-facturatie relevant is. De echte vraag is hoe je de stap maakt zonder grip op bestaande processen te verliezen. In dat speelveld ontstond de samenwerking tussen ",[1640,1693,1697],{"href":1694,"rel":1695},"https://www.solmategroup.com/unit4-financials-by-coda/add-ons/efacturatie",[1696],"nofollow","Solmate"," en eConnect, met een duidelijke rolverdeling en een gezamenlijk doel, implementaties realiseren die operationeel direct werken.",[1444,1700,1701],{},"De case laat zien dat dit ook onder uitdagende omstandigheden kan. In een periode waarin vrijwel iedereen op afstand werkte, zijn twee omvangrijke klanten live gebracht met een hybride e-facturatieaanpak in de cloud, inclusief Scan & Herken. Daarmee werd niet alleen techniek opgeleverd, maar ook aantoonbare uitvoerbaarheid in een complexe praktijk.",[1448,1703,1451],{"id":1450},[1453,1705,1706,1714],{},[1456,1707,1708],{},[1459,1709,1710,1712],{},[1462,1711],{},[1462,1713],{},[1467,1715,1716,1723,1730,1737,1744,1751,1758],{},[1459,1717,1718,1720],{},[1472,1719,1474],{},[1472,1721,1722],{},"Solmate (met implementaties bij Unit4-klanten)",[1459,1724,1725,1727],{},[1472,1726,1482],{},[1472,1728,1729],{},"Zakelijke dienstverlening / financiële procesoptimalisatie",[1459,1731,1732,1734],{},[1472,1733,1490],{},[1472,1735,1736],{},"Meer dan 20 jaar actief in optimalisatie van financiële processen binnen Unit4 Financials en Unit4 ERP",[1459,1738,1739,1741],{},[1472,1740,1498],{},[1472,1742,1743],{},"E-facturatie, Factuurverwerking, Scan & Herken, Integratie met API",[1459,1745,1746,1748],{},[1472,1747,1506],{},[1472,1749,1750],{},"Integratie met ERP, Procesversnelling, Datakwaliteit",[1459,1752,1753,1755],{},[1472,1754,1514],{},[1472,1756,1757],{},"Unit4 Financials (voorheen CODA), Unit4 ERP",[1459,1759,1760,1762],{},[1472,1761,1521],{},[1472,1763,1764],{},"Twee omvangrijke klanten zijn in een intensieve, volledig virtuele periode succesvol live gegaan met hybride e-facturatie in de cloud.",[1448,1766,1528],{"id":1527},[1444,1768,1769],{},"De uitdaging voor Unit4-klanten is vaak dubbel. Enerzijds is er operationele druk om het factuurproces te moderniseren. Anderzijds moet de gekozen aanpak passen bij bestaande inrichting, budgethouders, autorisaties en rapportagecycli. Zonder goede ketenintegratie ontstaat al snel een oplossing die technisch werkt, maar in de dagelijkse praktijk frictie veroorzaakt.",[1444,1771,1772],{},"Daar kwam in deze periode nog een extra complicatie bij. De implementaties vonden plaats in een fase waarin projectteams, key users en support grotendeels op afstand werkten. Overleggen, inrichting, afstemming en gebruikersbegeleiding moesten volledig virtueel worden georganiseerd.",[1444,1774,1775],{},"In zo'n context wordt samenwerking tussen specialisten doorslaggevend. Niet alles tegelijk zelf willen doen, maar zorgen dat iedere partij de rol pakt waarin zij het sterkst is.",[1448,1777,1544],{"id":1543},[1444,1779,1780],{},"De kern van de aanpak was een heldere propositie. Solmate richtte zich op de implementatiekant bij organisaties die met Unit4 Financials werken. eConnect leverde de e-facturatietechniek, inclusief API-koppeling en de hybride verwerkingsmogelijkheden in de cloud.",[1444,1782,1783],{},"Hybride betekende in deze case dat niet alleen gestructureerde elektronische facturen werden ondersteund, maar ook documenten via Scan & Herken. Daarmee werd een realistisch migratiepad mogelijk, organisaties konden al live met e-facturatie, terwijl de keten ook documenten aankon die nog niet volledig gestructureerd binnenkomen.",[1444,1785,1786],{},"Een belangrijk inhoudelijk punt in de aanpak was de verwerkingslogica in Unit4. Een factuur komt elektronisch binnen in het register en bevat direct de relevante basisgegevens, zoals crediteurinformatie, bedrag en factuurnummer. Daarna volgt controle op legitimiteit en op dubbele aanlevering, zodat ruis vroeg in het proces wordt weggefilterd.",[1444,1788,1789],{},"Vervolgens kan de crediteurenadministratie de factuur coderen, bijvoorbeeld met kostenplaats en btw-code. Wanneer de verplichtingenmodule wordt gebruikt, kan codering automatisch uit de inkooporder worden overgenomen. Na accordering door budgethouders kan de betaling plaatsvinden.",[1444,1791,1792],{},"Door die keten stap voor stap te laten aansluiten op bestaande werkafspraken, werd de implementatie niet ervaren als een los IT-project, maar als een verbetering van het dagelijkse financeproces.",[1448,1794,1576],{"id":1575},[1444,1796,1797],{},"Het meest tastbare resultaat uit deze case is dat twee omvangrijke klanten in een korte, intensieve periode live zijn gegaan, ondanks de beperkingen van volledig virtuele samenwerking.",[1444,1799,1800],{},"Daarmee is niet alleen technische oplevering bereikt, maar ook organisatorische adoptie. De trajecten omvatten zowel projectoverleggen als gebruikersopleidingen op afstand, en volgens de betrokken teams vroeg dat extra flexibiliteit en creativiteit van alle partijen.",[1444,1802,1803],{},"Een tweede resultaat is de bevestiging van de gekozen rolverdeling. De combinatie van implementatie-expertise aan Solmate-zijde en e-facturatietechnologie aan eConnect-zijde sloot volgens beide partijen goed aan op de operationele vraag van opdrachtgevers. Dat maakt het model schaalbaar voor vergelijkbare Unit4-omgevingen.",[1444,1805,1806],{},"De case toont ook dat een cloudgerichte aanpak prima samengaat met strakke financiële governance. Door facturen vroeg in de keten te valideren en de vervolgstappen helder te laten aansluiten op het bestaande autorisatieproces, bleef de overgang beheersbaar voor zowel finance als IT.",[1444,1808,1809],{},"Ook in klantbeleving kwam dit terug. In de bron wordt klanttevredenheid expliciet benoemd als kernpijler, met concrete voorbeelden van supportinzet buiten reguliere uren om kritieke klantmomenten mogelijk te maken. Dat laat zien dat succes in dit type traject niet alleen uit software komt, maar uit consistente uitvoering, ook op de momenten dat deadlines echt krap worden.",[1444,1811,1812],{},"Tot slot biedt de hybride aanpak een praktische route voor organisaties die niet in één keer volledig gestandaardiseerd kunnen werken. Door e-facturatie en Scan & Herken gecombineerd in te zetten, ontstaat voortgang zonder dat het proces stilvalt op uitzonderingen.",[1444,1814,1815],{},"Daarmee is dit traject niet alleen een implementatieverhaal, maar ook een routekaart voor gefaseerde volwassenwording. Organisaties hoeven niet te wachten op een perfect eindbeeld, ze kunnen starten met een werkbare hybride basis en van daaruit gecontroleerd doorontwikkelen.",[1448,1817,1595],{"id":1594},[1597,1819,1820],{},[1444,1821,1822],{},"\"Klanttevredenheid is één van onze belangrijkste pijlers, daar doen we veel voor.\"\nCarlo Rolle, Solmate",[1448,1824,1605],{"id":1604},[1607,1826,1827,1830,1833,1836,1839],{},[1555,1828,1829],{},"Werk met een duidelijke specialistische rolverdeling, dat versnelt besluitvorming tijdens implementatie.",[1555,1831,1832],{},"Kies bij migraties voor een hybride route als de documentstroom nog niet volledig uniform is.",[1555,1834,1835],{},"Richt de virtuele samenwerking expliciet in, inclusief overlegstructuur en gebruikersbegeleiding.",[1555,1837,1838],{},"Koppel technische validatie direct aan processtappen in finance, zo voorkom je herstelwerk achteraf.",[1555,1840,1841],{},"Zie support niet als sluitpost, maar als integraal onderdeel van succesvolle livegang.",[1448,1843,1621],{"id":1620},[1607,1845,1846,1849,1852],{},[1555,1847,1848],{},"Voor organisaties die Unit4 Financials of Unit4 ERP gebruiken en hun inkomende factuurproces willen moderniseren.",[1555,1850,1851],{},"Voor finance- en implementatieteams die e-facturatie willen combineren met Scan & Herken binnen één werkbare keten.",[1555,1853,1854],{},"Voor organisaties die onder tijdsdruk of in hybride samenwerkingsvormen toch gecontroleerd live willen gaan.",[1444,1856,1638,1857,1859],{},[1640,1858,738],{"href":736},".",[1644,1861,1862],{"color":1646,"target":1647,"to":1204,"variant":1648},[1444,1863,1651],{},{"title":542,"searchDepth":1034,"depth":1034,"links":1865},[1866,1867,1868,1869,1870,1871,1872],{"id":1450,"depth":1034,"text":1451},{"id":1527,"depth":1034,"text":1528},{"id":1543,"depth":1034,"text":1544},{"id":1575,"depth":1034,"text":1576},{"id":1594,"depth":1034,"text":1595},{"id":1604,"depth":1034,"text":1605},{"id":1620,"depth":1034,"text":1621},"Hoe Solmate en eConnect in een periode van thuiswerken twee grote Unit4-implementaties realiseerden met hybride e-facturatie en Scan & Herken.","/images/sfeer/sfeer-developer-curved-monitor.jpg",[1876,1877,1878,1879,1880],"solmate unit4 e-facturatie","hybride e-facturatie unit4 financials","scan en herken unit4","econnect allsolutions","e-facturatie implementatie cloud","2026-07-07",{"layout":1673,"show_chat":14},"/nl/klantverhalen/solmate",{"title":1685,"description":1873},"Solmate: hybride e-facturatie voor Unit4 Financials klanten | eConnect","nl/klantverhalen/12.solmate",[990,996,1001],"customer-stories/solmate","lnjNBZtijBBDE0BswhilJJyRbmug5r-0UOiOFOx1TSQ",1786915011988]