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Solo para partners activos.",{"id":476,"path":477,"stem":478,"title":479,"description":480,"icon":481,"image":11,"columns":11,"tabs":11,"nav_column":11,"nav_tab":11,"external_url":11,"navigation":13,"redirect":11},"sections/es/3.partners/partner-portal.md","/es/partners/partner-portal","es/3.partners/partner-portal","Portal de partners","Acceso central para partners eConnect: formacion, materiales sales/marketing, soporte y Partner Manager.","account-verified",{"id":483,"path":484,"stem":485,"title":486,"description":487,"icon":488,"image":11,"columns":11,"tabs":11,"nav_column":11,"nav_tab":407,"external_url":11,"navigation":13,"redirect":11},"sections/es/3.partners/partner-support.md","/es/partners/partner-support","es/3.partners/partner-support","Soporte para partners","Línea de soporte dedicada para partners de eConnect: preguntas de implementación, incidentes, escaladas y acceso directo al equipo técnico. 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Programe una reunión para una propuesta personal.","pricing-plan",{"id":539,"path":540,"stem":541,"title":542,"description":543,"icon":252,"image":11,"columns":11,"tabs":11,"nav_column":11,"nav_tab":11,"external_url":11,"navigation":161,"redirect":11},"sections/es/5.docs/1.producto/index.md","/es/docs/producto","es/5.docs/1.producto/index","Producto","Documentación de producto para la plataforma eConnect, Control y el reconocimiento de PDF.",{"id":545,"path":546,"stem":547,"title":548,"description":549,"icon":189,"image":11,"columns":11,"tabs":11,"nav_column":260,"nav_tab":11,"external_url":11,"navigation":161,"redirect":550},"sections/es/5.docs/10.regelgeving-europa.md","/es/docs/regelgeving-europa","es/5.docs/10.regelgeving-europa","Normativa en Europa","Mandatos, plazos y modelos CTC por país UE, con SII, Verifactu, Crea y Crece y 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Trabajamos con SLA claros y realistas para ambas partes.",[1332,1568,1569],{},"Consulte con su Partner Manager los tiempos de respuesta exactos en su contrato si tiene dudas.",[1544,1571,1574,1580],{"header":1572,"value":1573},"¿Cómo reporto un incidente de producción fuera del horario de oficina?","sup-3",[1332,1575,1576,1577,1399],{},"Su contrato de partner especifica por modelo de partner cómo se gestionan los incidentes de producción 24/7. Para partners con volumen de producción fuera del horario de oficina hay un procedimiento de escalada separado con contactos designados en el lado de eConnect. El estado en vivo de la PSB y todos los servicios adyacentes siempre está directamente visible en ",[1393,1578,1398],{"href":1395,"rel":1579},[1397],[1332,1581,1582],{},"Si no está seguro de la ruta correcta en una emergencia: llame directamente a su Partner Manager.",[1544,1584,1587,1593],{"header":1585,"value":1586},"¿Seré notificado de forma proactiva sobre los cambios?","sup-4",[1332,1588,1589,1590,1592],{},"Sí. Para cambios en la ",[1393,1591,1435],{"href":408},", formatos, mandatos de cumplimiento y mantenimiento programado, enviamos notificaciones proactivas a su contacto técnico y a su Partner Manager. Para cambios importantes (breaking changes), se aplica un plazo de aviso razonable con asistencia para la migración.",[1332,1594,1595],{},"Periódicamente organizamos sesiones para partners donde se comparten actualizaciones de producto, desarrollos regulatorios y mejores prácticas en formato grupal.",[1597,1598,1599,1608],"cta",{},[1325,1600,1601],{"v-slot:title":725},[1357,1602,1604,1607],{"id":1603},"tiene-ahora-una-pregunta-para-el-soporte-de-partners",[1605,1606],"e-icon",{"name":488}," ¿Tiene ahora una pregunta para el soporte de partners?",[1325,1609,1610],{"v-slot:actions":725},[1338,1611,1614],{"className":1612,"color":1613,"to":701,"variant":1343},[1341],"accent",[1332,1615,1347],{},{"title":725,"searchDepth":1043,"depth":1043,"links":1617},[],{"layout":1619,"keywords":1620,"seo_title":1630,"schema_type":1631,"last_updated":1632,"last_reviewed":1632,"nav_tab":407,"show_chat":13},"default",[1621,1622,1623,1624,1625,1626,1627,1628,1629],"soporte partner","soporte partner Peppol","incidentes producción Peppol","escalada partner","equipo técnico Peppol","tiempos respuesta partner","SLA acuerdo partner","preguntas implementación partner","línea soporte dedicada partner","Soporte para partners - asistencia de implementación y operaciones","FAQPage","2026-06-28",{"title":486,"description":487},"partners/partner-support","BUeqyNWbsoBKedBZ64bu16jM4WxfOZqSDCxaJ99NxUE",1786914984144]