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eConnect. Todos los derechos reservados.",{},"/es/settings",{"description":857},"es/settings","2O3qLRyoxC9rNddtcfImJKC_uaaCYLhsntnovrYwMkU",{"id":1002,"title":76,"auth":22,"body":1003,"canonical":22,"description":1175,"extension":865,"icon":22,"image":22,"keywords":1176,"last_reviewed":1185,"last_updated":1186,"layout":1187,"listed":43,"meta":1188,"nav_column":22,"nav_tab":22,"navigation":581,"no_index":43,"path":77,"redirect":22,"schema_type":1190,"search_boost":22,"seo":1191,"seo_description":22,"seo_title":22,"show_chat":581,"stem":78,"translationKey":1192,"__hash__":1193},"product/es/5.docs/1.producto/1.platform/2.cuenta/8.pago-ideal.md",{"type":854,"value":1004,"toc":1168},[1005,1009,1018,1023,1026,1029,1040,1044,1051,1064,1067,1070,1078,1087,1091,1094,1097,1101,1107,1111,1122,1125,1133,1144],[1006,1007,76],"h1",{"id":1008},"pago-ideal-fallido",[1010,1011,1012,1013,1017],"p",{},"La activación de su organización mediante iDEAL | Wero se realiza en los ",[1014,1015,1016],"strong",{},"Detalles"," de la organización correspondiente. Durante la activación, puede suceder que el pago no se procese o que la activación no se complete automáticamente. En la mayoría de los casos, la solución es sencilla.",[1019,1020,1022],"h2",{"id":1021},"pago-interrumpido-o-ventana-cerrada","Pago interrumpido o ventana cerrada",[1010,1024,1025],{},"Si ha interrumpido el pago iDEAL | Wero o ha cerrado la ventana del navegador demasiado pronto, el pago no se ha completado. La plataforma muestra el mensaje \"Transacción anterior aún en curso\" si intenta pagar de nuevo.",[1010,1027,1028],{},"La solución es eliminar la organización (esto es posible mientras no esté activada) y volver a añadirla. Entonces repite el proceso completo: buscar la organización, añadirla y activarla mediante iDEAL | Wero.",[1010,1030,1031,1032,1039],{},"¿No puede eliminarla o el mensaje sigue apareciendo? Envíe una solicitud de soporte a través de ",[1033,1034,1038],"a",{"href":1035,"rel":1036},"https://support.econnect.eu",[1037],"nofollow","support.econnect.eu",". El equipo de soporte puede eliminar la organización manualmente para que pueda volver a empezar.",[1019,1041,1043],{"id":1042},"pago-completado-pero-organización-no-activada","Pago completado, pero organización no activada",[1010,1045,1046,1047,1050],{},"La razón más frecuente es que la ",[1014,1048,1049],{},"verificación del nombre"," falla. En un pago iDEAL | Wero, la plataforma compara el nombre de la organización con el nombre que devuelve el banco (el titular de la cuenta). Ambos no siempre coinciden. Ejemplos:",[1052,1053,1054,1058,1061],"ul",{},[1055,1056,1057],"li",{},"El banco devuelve un nombre abreviado mientras que el nombre del registro mercantil es el nombre estatutario completo.",[1055,1059,1060],{},"La empresa tiene un nombre comercial diferente al nombre estatutario.",[1055,1062,1063],{},"El pago se realizó desde una cuenta personal en lugar de una cuenta empresarial.",[1010,1065,1066],{},"En todos estos casos el pago sí se ha completado; solo la verificación automática del nombre no ha sido exitosa. El equipo de soporte recibe una notificación y evalúa la situación manualmente. En caso de una discrepancia reconocible (como un nombre abreviado), la organización se activa sin que usted tenga que hacer nada.",[1010,1068,1069],{},"En caso de una discrepancia mayor, el equipo de soporte puede solicitarle:",[1052,1071,1072,1075],{},[1055,1073,1074],{},"Pagar de nuevo con una cuenta bancaria a nombre de la organización, o",[1055,1076,1077],{},"Enviar un extracto del registro mercantil como prueba de que está autorizado a actuar en nombre de la organización.",[1079,1080,1081],"blockquote",{},[1010,1082,1083,1086],{},[1014,1084,1085],{},"Importante",": Pagar varias veces no tiene sentido si la verificación del nombre sigue encontrando la misma discrepancia. Un solo pago es suficiente; la evaluación manual se realiza automáticamente.",[1019,1088,1090],{"id":1089},"autónomo-cuenta-bancaria-a-nombre-de-la-persona-física","Autónomo: cuenta bancaria a nombre de la persona física",[1010,1092,1093],{},"Para los autónomos, la cuenta bancaria (profesional o personal) suele estar registrada a nombre de la persona física, no bajo el nombre comercial o social inscrito en el registro mercantil. La verificación del nombre falla entonces, pero esto es un patrón normal y previsible -- no un error.",[1010,1095,1096],{},"El procedimiento estándar: envíe un extracto del registro mercantil o documento equivalente por correo electrónico al soporte. Si acredita que el titular de la cuenta está autorizado a actuar económicamente en nombre de la organización, el soporte activa la organización manualmente. No es necesario volver a realizar el pago.",[1019,1098,1100],{"id":1099},"organizaciones-belgas","Organizaciones belgas",[1010,1102,1103,1104,1106],{},"La activación mediante iDEAL | Wero no es posible para organizaciones belgas, ya que iDEAL | Wero actualmente solo admite cuentas bancarias neerlandesas para la activación. Los clientes belgas activan mediante el método manual: reciben una factura de €15 y, tras el pago, el equipo de soporte activa la organización. Consulte ",[1033,1105,28],{"href":29}," para el procedimiento completo.",[1019,1108,1110],{"id":1109},"cuánto-tarda-la-activación","¿Cuánto tarda la activación?",[1010,1112,1113,1114,1117,1118,1121],{},"Con un pago iDEAL | Wero exitoso y verificación de nombre correcta, la activación es inmediata. En caso de evaluación manual, el equipo de soporte procesa las activaciones en un ",[1014,1115,1116],{},"lote semanal"," — la activación no se realiza en tiempo real, sino en el próximo ciclo de procesamiento. ¿Desea que sea más rápido? Adjunte una captura de pantalla de su comprobante de pago a su solicitud de soporte mediante ",[1033,1119,1038],{"href":1035,"rel":1120},[1037]," — el equipo de soporte puede entonces adelantarse al lote semanal regular.",[1123,1124],"hr",{},[1010,1126,1127,1128,1132],{},"¿Tiene preguntas sobre su activación o pago? ",[1033,1129,1131],{"href":1035,"rel":1130},[1037],"Envíe una solicitud de soporte a través de support.econnect.eu",".",[1134,1135,1141],"e-button",{"className":1136,"target":1138,"to":1139,"variant":1140},[1137],"mt-4","_blank","https://econnect.eu/en/about-us/contact","link",[1010,1142,1143],{},"¿Necesita ayuda? 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