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All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":204,"auth":21,"body":1077,"canonical":21,"description":1633,"extension":882,"icon":21,"image":21,"keywords":1634,"last_reviewed":1645,"last_updated":1646,"layout":1647,"listed":42,"meta":1648,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":205,"redirect":21,"schema_type":1650,"search_boost":21,"seo":1651,"seo_description":21,"seo_title":21,"show_chat":595,"stem":206,"translationKey":1652,"__hash__":1653},"product/en/5.docs/1.product/1.platform/5.receiving/2.statuses.md",{"type":871,"value":1078,"toc":1623},[1079,1084,1088,1093,1224,1232,1236,1246,1249,1278,1285,1289,1296,1331,1337,1343,1353,1374,1391,1396,1441,1446,1454,1458,1535,1542,1546,1549,1552,1556,1559,1565,1569,1572,1575,1580,1584],[1080,1081,1083],"h1",{"id":1082},"invoice-statuses-what-does-each-status-mean","Invoice statuses, what does each status mean?",[1085,1086,1087],"p",{},"Every invoice on the eConnect platform has a status indicating where the document is in the processing workflow. The statuses differ between incoming (purchase) and outgoing (sales) invoices.",[1089,1090,1092],"h2",{"id":1091},"statuses-of-incoming-invoices-inbox","Statuses of incoming invoices (Inbox)",[1094,1095,1096,1109],"table",{},[1097,1098,1099],"thead",{},[1100,1101,1102,1106],"tr",{},[1103,1104,1105],"th",{},"Status",[1103,1107,1108],{},"Meaning",[1110,1111,1112,1124,1134,1144,1154,1164,1174,1184,1194,1204,1214],"tbody",{},[1100,1113,1114,1121],{},[1115,1116,1117],"td",{},[1118,1119,1120],"strong",{},"Received",[1115,1122,1123],{},"The invoice has arrived and is available on the platform",[1100,1125,1126,1131],{},[1115,1127,1128],{},[1118,1129,1130],{},"Downloaded",[1115,1132,1133],{},"The invoice has been downloaded by the recipient or forwarded to connected software",[1100,1135,1136,1141],{},[1115,1137,1138],{},[1118,1139,1140],{},"Opened",[1115,1142,1143],{},"The invoice has been viewed on the platform",[1100,1145,1146,1151],{},[1115,1147,1148],{},[1118,1149,1150],{},"Under review",[1115,1152,1153],{},"The invoice is awaiting approval via the workflow",[1100,1155,1156,1161],{},[1115,1157,1158],{},[1118,1159,1160],{},"Approved",[1115,1162,1163],{},"The invoice has been approved in the workflow process",[1100,1165,1166,1171],{},[1115,1167,1168],{},[1118,1169,1170],{},"Approved for payment",[1115,1172,1173],{},"The invoice has been approved and is ready for payment",[1100,1175,1176,1181],{},[1115,1177,1178],{},[1118,1179,1180],{},"Payment started",[1115,1182,1183],{},"The payment has been initiated (for automated payment flows)",[1100,1185,1186,1191],{},[1115,1187,1188],{},[1118,1189,1190],{},"Paid",[1115,1192,1193],{},"The invoice has been marked as paid",[1100,1195,1196,1201],{},[1115,1197,1198],{},[1118,1199,1200],{},"Collection successful",[1115,1202,1203],{},"The direct debit has been successfully completed",[1100,1205,1206,1211],{},[1115,1207,1208],{},[1118,1209,1210],{},"Rejected",[1115,1212,1213],{},"The invoice has been rejected in the approval process",[1100,1215,1216,1221],{},[1115,1217,1218],{},[1118,1219,1220],{},"Duplicate",[1115,1222,1223],{},"The platform has recognised the invoice as a duplicate",[1085,1225,1226,1227,1231],{},"The statuses \"Under review\", \"Approved\", \"Approved for payment\" and \"Rejected\" are used when an ",[1228,1229,1230],"a",{"href":259},"approval workflow"," is configured. Without a workflow, an invoice goes directly to the \"Received\" status and you can manually mark it as paid. The statuses \"Payment started\" and \"Collection successful\" appear in automated payment and direct debit processes.",[1089,1233,1235],{"id":1234},"status-changed-or-marked-as-done-without-downloading","Status changed or \"marked as done\" without downloading",[1085,1237,1238,1239,1241,1242,1245],{},"A status change in the Inbox (for example to ",[1118,1240,1130],{},", or \"marked as done\" / completed in everyday terms) only changes the ",[1118,1243,1244],{},"status label",". The document remains in place. Invoices in the Inbox cannot be deleted.",[1085,1247,1248],{},"Did you accidentally mark an invoice as done or Downloaded without downloading it? Do this:",[1250,1251,1252,1260,1267],"ol",{},[1253,1254,1255,1256,1259],"li",{},"Go to the ",[1118,1257,1258],{},"Inbox"," on platform.econnect.eu.",[1253,1261,1262,1263,1266],{},"Search by ",[1118,1264,1265],{},"invoice number"," (set the status filter to Downloaded or All if needed).",[1253,1268,1269,1270,1273,1274,1277],{},"Open the invoice and download it again as ",[1118,1271,1272],{},"PDF"," and/or ",[1118,1275,1276],{},"XML"," from the detail screen.",[1085,1279,1280,1281,1284],{},"See also ",[1228,1282,1283],{"href":209},"Change the status of a purchase invoice",".",[1089,1286,1288],{"id":1287},"incoming-invoice-xml-only-or-also-pdf","Incoming invoice: XML only or also PDF?",[1085,1290,1291,1292,1295],{},"Via Peppol the invoice always arrives as structured UBL/XML. A ",[1118,1293,1294],{},"PDF is only present"," if:",[1250,1297,1298,1310],{},[1253,1299,1300,1301,1305,1306,1309],{},"the supplier embedded a PDF in the UBL (",[1302,1303,1304],"code",{},"AdditionalDocumentReference"," / ",[1302,1307,1308],{},"EmbeddedDocumentBinaryObject","), or sent one separately; or",[1253,1311,1312,1313,1316,1317,1305,1321,1305,1324,1327,1328,1284],{},"the receiving account has ",[1118,1314,1315],{},"PDF generation from XML"," enabled (legacy platform, account level; modes: ",[1318,1319,1320],"em",{},"When not present",[1318,1322,1323],{},"Always",[1318,1325,1326],{},"Never","). See ",[1228,1329,1330],{"href":572},"Generate PDF and PDF merge",[1085,1332,1333,1336],{},[1118,1334,1335],{},"PSB:"," on-demand PDF generation from UBL is not yet standard; only an embedded PDF is returned. UBL without an embedded PDF means no PDF via the PSB.",[1085,1338,1339,1342],{},[1118,1340,1341],{},"XML-only without a processed PDF is normal"," when the supplier did not include a PDF and generation did not produce one. That is not a receipt error.",[1085,1344,1345,1348,1349,1352],{},[1118,1346,1347],{},"Invoice view vs attachment (platform):"," an embedded PDF only counts as the invoice PDF in the dashboard invoice view when ",[1302,1350,1351],{},"cac:AdditionalDocumentReference"," contains the exact detection value:",[1354,1355,1356,1366],"ul",{},[1253,1357,1358,1361,1362,1365],{},[1302,1359,1360],{},"cbc:DocumentDescription"," = ",[1302,1363,1364],{},"CommercialInvoice"," (camelCase, no space), or",[1253,1367,1368,1361,1371],{},[1302,1369,1370],{},"DocumentType",[1302,1372,1373],{},"PrimaryImage",[1085,1375,1376,1377,1379,1380,1382,1383,1386,1387,1284],{},"Prose saying \"Commercial Invoice\" means the same thing, but the platform detection follows the exact literal above. Without that tag the platform treats the PDF as a regular attachment; with PDF generation set to ",[1318,1378,1320],{},"/",[1318,1381,1323],{}," the platform can still create an eConnect PDF from XML (often ",[1118,1384,1385],{},"cover sheet first"," instead of the original supplier PDF). See ",[1228,1388,1390],{"href":1389},"/en/docs/knowledge/document-formats/basics/ubl-invoice-structure","UBL invoice structure",[1085,1392,1393],{},[1118,1394,1395],{},"Self-check in the Inbox (platform.econnect.eu):",[1250,1397,1398,1404,1407,1410,1427],{},[1253,1399,1400,1401,1403],{},"Open the ",[1118,1402,1258],{},", search by invoice number or supplier.",[1253,1405,1406],{},"Detail/invoice view: if a PDF is shown there, it is available (sent/embedded or generated).",[1253,1408,1409],{},"Attachments: additional PDFs or specifications from the supplier.",[1253,1411,1412,1414,1415,1417,1418,1305,1421,1423,1424,1284],{},[1118,1413,224],{}," via the download option on the invoice, look for ",[1302,1416,1304],{}," + ",[1302,1419,1420],{},"DocumentDescription",[1302,1422,1370],{},". See ",[1228,1425,1426],{"href":225},"Download XML invoice",[1253,1428,1429,1430,1305,1432,1434,1435,1437,1438,1440],{},"Missing ",[1302,1431,1364],{},[1302,1433,1373],{},"? That's a message for the supplier (eConnect does not rewrite the XML): ask them to embed the invoice PDF with ",[1302,1436,1420],{}," ",[1302,1439,1364],{}," in the UBL.",[1085,1442,1443],{},[1318,1444,1445],{},"Search variants: omit cover sheet invoices, eConnect PDF first, original PDF first, CommercialInvoice tag, DocumentDescription missing, PrimaryImage, embedded PDF as attachment, contact supplier PDF tag.",[1085,1447,1448,1449,1453],{},"See also: ",[1228,1450,1452],{"href":1451},"/en/docs/developers/custom-integration/pdf-via-peppol","PDF via Peppol"," (sender and embed path).",[1089,1455,1457],{"id":1456},"statuses-of-outgoing-invoices-outbox","Statuses of outgoing invoices (Outbox)",[1094,1459,1460,1468],{},[1097,1461,1462],{},[1100,1463,1464,1466],{},[1103,1465,1105],{},[1103,1467,1108],{},[1110,1469,1470,1480,1489,1498,1508,1517,1526],{},[1100,1471,1472,1477],{},[1115,1473,1474],{},[1118,1475,1476],{},"Created",[1115,1478,1479],{},"The invoice has been created but not yet sent (draft)",[1100,1481,1482,1486],{},[1115,1483,1484],{},[1118,1485,1120],{},[1115,1487,1488],{},"The invoice has been successfully delivered to the recipient",[1100,1490,1491,1495],{},[1115,1492,1493],{},[1118,1494,1140],{},[1115,1496,1497],{},"The recipient has viewed the invoice (for email/link delivery)",[1100,1499,1500,1505],{},[1115,1501,1502],{},[1118,1503,1504],{},"Delivery failed",[1115,1506,1507],{},"There is a problem with delivery",[1100,1509,1510,1514],{},[1115,1511,1512],{},[1118,1513,1150],{},[1115,1515,1516],{},"The recipient has the invoice under review (status from recipient)",[1100,1518,1519,1523],{},[1115,1520,1521],{},[1118,1522,1190],{},[1115,1524,1525],{},"The recipient has marked the invoice as paid",[1100,1527,1528,1532],{},[1115,1529,1530],{},[1118,1531,1210],{},[1115,1533,1534],{},"The recipient has rejected the invoice",[1085,1536,1537,1538,1541],{},"The statuses \"Under review\", \"Paid\" and \"Rejected\" for outgoing invoices are set by the ",[1118,1539,1540],{},"receiving party",", not by you as the sender. When both parties are on the eConnect platform, status changes are exchanged automatically. When sent via Peppol, the recipient can send back a status message via the Invoice Response Message.",[1089,1543,1545],{"id":1544},"automatic-status-exchange","Automatic status exchange",[1085,1547,1548],{},"When both sender and recipient use the eConnect platform, status changes are shared in real time. When the recipient approves an invoice or marks it as paid, you see this immediately in your Outbox. This also works the other way around: when you mark a purchase invoice as paid, the sender can see that status in their own system.",[1085,1550,1551],{},"For invoices sent via Peppol to a recipient at another provider, the status exchange depends on the recipient's support for Invoice Response Messages.",[1089,1553,1555],{"id":1554},"the-duplicate-status","The \"Duplicate\" status",[1085,1557,1558],{},"The platform automatically checks for duplicates. When an invoice arrives that has already been received (even if it arrived through a different channel), the new invoice is marked as \"Duplicate\". The original invoice retains its status.",[1085,1560,1561,1562,1284],{},"An invoice marked as duplicate is not automatically forwarded to your accounting software. Is the marking incorrect? You can mark the invoice as \"Original\" via the menu (three dots), after which it will be processed. Read more in ",[1228,1563,1564],{"href":213},"How is a duplicate invoice recognised?",[1089,1566,1568],{"id":1567},"dashboard-statuses","Dashboard statuses",[1085,1570,1571],{},"In the dashboard you see a visual overview of your invoice statuses. Green invoices are fully processed; orange invoices have been received but not yet processed. A large number of orange invoices may indicate duplicates that have been deliberately rejected; this is normal behaviour and not an error.",[1573,1574],"hr",{},[1085,1576,1577,1578,1284],{},"Want to manually change the status of a purchase invoice? Read ",[1228,1579,1283],{"href":209},[1089,1581,1583],{"id":1582},"frequently-asked-questions","Frequently asked questions",[1585,1586,1587,1595,1602,1609,1616],"e-accordion",{},[1588,1589,1592],"e-accordion-item",{"header":1590,"value":1591},"Can the sender see that I have paid an invoice?","item-1",[1085,1593,1594],{},"If both parties are on the eConnect platform, status changes are shared automatically in real time. The sender then sees immediately in their Outbox that you marked the invoice as paid. For invoices via Peppol to another provider, this depends on support for Invoice Response Messages at the receiving party.",[1588,1596,1599],{"header":1597,"value":1598},"Why is my outgoing invoice on Under review?","item-2",[1085,1600,1601],{},"For outgoing invoices the statuses Under review, Paid and Rejected are set by the receiving party, not by you as the sender. The recipient has taken your invoice into processing. The status only changes when the recipient processes the invoice further.",[1588,1603,1606],{"header":1604,"value":1605},"What does a large number of orange invoices on the dashboard mean?","item-3",[1085,1607,1608],{},"Orange invoices have been received but not yet fully processed. A large number may indicate duplicates that were automatically rejected. This is normal behaviour: the platform recognises duplicate invoices and blocks them. Optionally check the Inbox for invoices with status Duplicate.",[1588,1610,1613],{"header":1611,"value":1612},"I marked an invoice as done or Downloaded without downloading it. Is it gone?","item-4",[1085,1614,1615],{},"No. Only the status label has changed. The invoice remains in the Inbox and has not been deleted. Search by invoice number, filter by Downloaded or All if needed, open the invoice and download it again as PDF and/or XML.",[1588,1617,1620],{"header":1618,"value":1619},"My incoming invoice only has XML and no PDF. Is that an error?","item-5",[1085,1621,1622],{},"No. Via Peppol the invoice arrives as UBL/XML. A PDF is only present if the supplier embedded or sent one separately, or if PDF generation from XML is active on the receiving account. XML-only without a processed PDF is normal and not a receipt error. Check the invoice view, attachments and XML download in the Inbox.",{"title":874,"searchDepth":875,"depth":875,"links":1624},[1625,1626,1627,1628,1629,1630,1631,1632],{"id":1091,"depth":875,"text":1092},{"id":1234,"depth":875,"text":1235},{"id":1287,"depth":875,"text":1288},{"id":1456,"depth":875,"text":1457},{"id":1544,"depth":875,"text":1545},{"id":1554,"depth":875,"text":1555},{"id":1567,"depth":875,"text":1568},{"id":1582,"depth":875,"text":1583},"All purchase and sales invoice statuses on the eConnect platform explained, including mark as done and XML or PDF on receipt.",[1635,1636,1637,1638,1639,1640,1641,1642,1643,1644],"eConnect invoice status","status invoice eConnect","invoice statuses explained","what does the status mean in eConnect","eConnect invoice status meaning","eConnect purchase invoice status","incoming invoice XML only","XML or PDF received","no PDF processed eConnect","Inbox PDF","2026-07-22","2026-08-10","docs",{"og_image":1649},"/images/og/docs.png","Article",{"title":204,"description":1633},"platform/ontvangen/statussen","_b7qltD5OQdifdZCeLsiOCJGLUhA8uc_MLN8CnQTMFc",[1655,1660,1665,1669,1674,1679,1683,1687,1692],{"id":1656,"path":1657,"stem":1658,"title":1659},"home/cs/index.md","/cs","cs/index","Domů",{"id":1661,"path":1662,"stem":1663,"title":1664},"home/de/index.md","/de","de/index","Home",{"id":1666,"path":1667,"stem":1668,"title":1664},"home/en/index.md","/en","en/index",{"id":1670,"path":1671,"stem":1672,"title":1673},"home/es/index.md","/es","es/index","Inicio",{"id":1675,"path":1676,"stem":1677,"title":1678},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1680,"path":1681,"stem":1682,"title":1664},"home/it/index.md","/it","it/index",{"id":1684,"path":1685,"stem":1686,"title":1664},"home/nl/index.md","/nl","nl/index",{"id":1688,"path":1689,"stem":1690,"title":1691},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1693,"path":1694,"stem":1695,"title":1696},"home/sk/index.md","/sk","sk/index","Domov",[1698,1707,1714,1722,1730,1738,1746,1755,1762,1769,1776,1784,1791,1798,1814,1821,1826,1832,1838,1844,1850,1857,1863,1870,1878,1884,1892,1899,1907,1912,1917,1924,1930,1937,1945,1953,1960,1966,1975,1981,1987,1993,1999,2005,2012,2019,2023,2027,2034,2038,2044,2050,2055,2060,2066,2072,2083,2091,2099,2106,2112,2117,2128,2134,2139,2145,2150,2156,2162,2170,2176,2182,2189,2195,2201,2205,2212,2217,2223,2231,2235,2242,2248,2253,2258,2263,2269,2274,2280,2287,2292,2302,2308,2314,2320,2326,2333,2339,2345,2351,2358,2368,2374,2380,2385,2392,2397,2402,2406,2409,2413,2417,2421,2425,2428,2432,2437,2441,2445,2450,2456,2462,2468,2474,2480,2486,2492,2498,2504,2510,2516,2522,2528,2532,2538,2542],{"id":1699,"path":1700,"stem":1701,"title":1702,"description":1703,"icon":1704,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1705,"external_url":21,"navigation":595,"redirect":1706},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. Multi-format support, Peppol connectivity and international routing.","box","industries","/en/industries/wholesale-and-distribution",{"id":1708,"path":1709,"stem":1710,"title":1711,"description":1712,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1705,"external_url":21,"navigation":595,"redirect":1713},"sections/en/1.solutions/23.sector-manufacturing.md","/en/solutions/sector-manufacturing","en/1.solutions/23.sector-manufacturing","Manufacturing","E-invoicing and invoice processing for manufacturing and industry. Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":1715,"path":1716,"stem":1717,"title":1718,"description":1719,"icon":1720,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1705,"external_url":21,"navigation":595,"redirect":1721},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1723,"path":1724,"stem":1725,"title":1726,"description":1727,"icon":1728,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1705,"external_url":21,"navigation":595,"redirect":1729},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. Send via Peppol or invoice portal, from your accounting package or API integration.","briefcase","/en/industries/business-services",{"id":1731,"path":1732,"stem":1733,"title":1734,"description":1735,"icon":1736,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1705,"external_url":21,"navigation":595,"redirect":1737},"sections/en/1.solutions/30.sector-higher-education.md","/en/solutions/sector-higher-education","en/1.solutions/30.sector-higher-education","Hogescholen en universiteiten","E-facturatie voor hoger onderwijs. 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