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All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":216,"auth":21,"body":1077,"canonical":21,"description":1243,"extension":882,"icon":21,"image":21,"keywords":1244,"last_reviewed":1251,"last_updated":1251,"layout":1252,"listed":42,"meta":1253,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":217,"redirect":21,"schema_type":1255,"search_boost":21,"seo":1256,"seo_description":21,"seo_title":21,"show_chat":595,"stem":218,"translationKey":1257,"__hash__":1258},"product/en/5.docs/1.product/1.platform/5.receiving/5.reoffer.md",{"type":871,"value":1078,"toc":1232},[1079,1084,1088,1093,1138,1141,1145,1148,1170,1174,1182,1186,1189,1192,1201,1213],[1080,1081,1083],"h1",{"id":1082},"reoffer-a-document-to-your-software","Reoffer a document to your software",[1085,1086,1087],"p",{},"If an invoice was not correctly delivered to your connected accounting software (for example due to a temporary outage or a configuration error), you can reoffer the document. The platform then sends the invoice to your software connection again.",[1089,1090,1092],"h2",{"id":1091},"how-to-reoffer-a-document","How to reoffer a document",[1094,1095,1096,1101,1113,1117,1120,1124,1131],"e-steps",{},[1097,1098,1100],"h3",{"id":1099},"step-1-open-the-right-mailbox","Step 1: Open the right mailbox",[1085,1102,1103,1104,1108,1109,1112],{},"Go to the ",[1105,1106,1107],"strong",{},"Inbox"," (for purchase invoices) or ",[1105,1110,1111],{},"Outbox"," (for sales invoices).",[1097,1114,1116],{"id":1115},"step-2-open-the-invoice","Step 2: Open the invoice",[1085,1118,1119],{},"Open the invoice you want to reoffer.",[1097,1121,1123],{"id":1122},"step-3-click-reoffer","Step 3: Click Reoffer",[1085,1125,1126,1127,1130],{},"Click ",[1105,1128,1129],{},"Reoffer"," in the invoice details.",[1085,1132,1133],{},[1134,1135],"img",{"alt":1136,"src":1137},"The invoice details with the Reoffer button, orange frame around the Reoffer button","/platform/images/en-reoffer-1.png",[1085,1139,1140],{},"The platform sends the document to your connected software again. In most cases the invoice appears in your accounting package within a few hours.",[1089,1142,1144],{"id":1143},"when-is-reoffering-needed","When is reoffering needed?",[1085,1146,1147],{},"The most common situations:",[1149,1150,1151,1158,1164],"ul",{},[1152,1153,1154,1157],"li",{},[1105,1155,1156],{},"Software was temporarily unavailable",": your accounting package had an outage or maintenance, causing the automatic download to fail.",[1152,1159,1160,1163],{},[1105,1161,1162],{},"Configuration has been changed",": you have reconfigured the software connection or renewed connection keys, and want to forward previously received invoices.",[1152,1165,1166,1169],{},[1105,1167,1168],{},"Invoice was marked as \"Duplicate\"",": an invoice that was marked as a duplicate and has since been released as original needs to be reoffered to appear in the software.",[1089,1171,1173],{"id":1172},"note-about-duplicate-invoices","Note about duplicate invoices",[1085,1175,1176,1177,1181],{},"Invoices with the status \"Duplicate\" cannot be reoffered. You must first mark the invoice as original via the menu (three dots > \"Mark as original\"). After that you can reoffer the invoice. Read more in ",[1178,1179,1180],"a",{"href":213},"How is a duplicate invoice recognised?",".",[1089,1183,1185],{"id":1184},"does-it-work-for-both-purchase-and-sales","Does it work for both purchase and sales?",[1085,1187,1188],{},"Yes. Reoffering is available for both purchase invoices (Inbox) and sales invoices (Outbox). In both cases the document is reoffered to the connected software, regardless of the direction.",[1190,1191],"hr",{},[1085,1193,1194,1195,1181],{},"Issues with your software connection? Learn more about the available connections on ",[1178,1196,1200],{"href":1197,"rel":1198},"https://econnect.eu",[1199],"nofollow","econnect.eu",[1202,1203,1210],"e-button",{"className":1204,"color":1206,"target":1207,"to":1208,"variant":1209},[1205],"mt-4","accent","_blank","https://platform.econnect.eu","solid",[1085,1211,1212],{},"Log in to the platform",[1214,1215,1216],"docs-related",{},[1149,1217,1218,1223,1227],{},[1152,1219,1220],{},[1178,1221,1222],{"href":165},"View incoming invoices",[1152,1224,1225],{},[1178,1226,1180],{"href":213},[1152,1228,1229],{},[1178,1230,1231],{"href":205},"Invoice statuses explained",{"title":874,"searchDepth":875,"depth":875,"links":1233},[1234,1240,1241,1242],{"id":1091,"depth":875,"text":1092,"children":1235},[1236,1238,1239],{"id":1099,"depth":1237,"text":1100},3,{"id":1115,"depth":1237,"text":1116},{"id":1122,"depth":1237,"text":1123},{"id":1143,"depth":875,"text":1144},{"id":1172,"depth":875,"text":1173},{"id":1184,"depth":875,"text":1185},"Reoffer an invoice to your connected accounting software after a delivery failure.",[1245,1246,1247,1248,1249,1250],"eConnect reoffer","invoice reoffer download software","eConnect invoice reoffer forward","eConnect software connection retry","how to reoffer invoice","eConnect accounting connection fix","2026-07-22","docs",{"og_image":1254},"/images/og/docs.png","HowTo",{"title":216,"description":1243},"platform/ontvangen/opnieuw-aanbieden","gbJEJOLW7XuIfRxTVzKySwUw6nngna-b6Z8NQl_aXkc",[1260,1265,1270,1274,1279,1284,1288,1292,1297],{"id":1261,"path":1262,"stem":1263,"title":1264},"home/cs/index.md","/cs","cs/index","Domů",{"id":1266,"path":1267,"stem":1268,"title":1269},"home/de/index.md","/de","de/index","Home",{"id":1271,"path":1272,"stem":1273,"title":1269},"home/en/index.md","/en","en/index",{"id":1275,"path":1276,"stem":1277,"title":1278},"home/es/index.md","/es","es/index","Inicio",{"id":1280,"path":1281,"stem":1282,"title":1283},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1285,"path":1286,"stem":1287,"title":1269},"home/it/index.md","/it","it/index",{"id":1289,"path":1290,"stem":1291,"title":1269},"home/nl/index.md","/nl","nl/index",{"id":1293,"path":1294,"stem":1295,"title":1296},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1298,"path":1299,"stem":1300,"title":1301},"home/sk/index.md","/sk","sk/index","Domov",[1303,1312,1319,1327,1335,1343,1351,1360,1367,1374,1381,1389,1396,1403,1419,1426,1431,1437,1443,1449,1455,1462,1468,1475,1483,1489,1497,1504,1512,1517,1522,1529,1535,1542,1550,1558,1565,1571,1580,1586,1592,1598,1604,1610,1617,1624,1628,1632,1639,1643,1649,1655,1660,1665,1671,1677,1688,1696,1704,1711,1717,1722,1733,1739,1744,1750,1755,1761,1767,1775,1781,1787,1794,1800,1806,1810,1817,1822,1828,1836,1840,1847,1853,1858,1863,1868,1874,1879,1885,1892,1897,1907,1913,1919,1925,1931,1938,1944,1950,1956,1963,1973,1979,1985,1990,1997,2002,2007,2011,2014,2018,2022,2026,2030,2033,2037,2042,2046,2050,2055,2061,2067,2073,2079,2085,2091,2097,2103,2109,2115,2121,2127,2133,2137,2143,2147],{"id":1304,"path":1305,"stem":1306,"title":1307,"description":1308,"icon":1309,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1310,"external_url":21,"navigation":595,"redirect":1311},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. 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Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":1320,"path":1321,"stem":1322,"title":1323,"description":1324,"icon":1325,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1310,"external_url":21,"navigation":595,"redirect":1326},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1328,"path":1329,"stem":1330,"title":1331,"description":1332,"icon":1333,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1310,"external_url":21,"navigation":595,"redirect":1334},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. Send via Peppol or invoice portal, from your accounting package or API integration.","briefcase","/en/industries/business-services",{"id":1336,"path":1337,"stem":1338,"title":1339,"description":1340,"icon":1341,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1310,"external_url":21,"navigation":595,"redirect":1342},"sections/en/1.solutions/30.sector-higher-education.md","/en/solutions/sector-higher-education","en/1.solutions/30.sector-higher-education","Hogescholen en universiteiten","E-facturatie voor hoger onderwijs. 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Send at scale, automate processing and run sector-specific Peppol routes, on a single platform.",[1409,1410,1411],{"key":1359,"label":890},{"key":1350,"label":893},{"key":1310,"label":896},[1413,1415,1417],{"key":1359,"label":890,"link":1414},"/en/smooth-e-invoicing",{"key":1350,"label":893,"link":1416},"/en/ai-processing",{"key":1310,"label":896,"link":1418},"/en/industries",{"id":1420,"path":1421,"stem":1422,"title":1423,"description":1424,"icon":1425,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1359,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/international-invoicing.md","/en/solutions/international-invoicing","en/1.solutions/international-invoicing","International invoicing","Multiple countries from one platform, with local formats and ViDA-ready.","globe",{"id":1427,"path":1428,"stem":1429,"title":901,"description":1430,"icon":356,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1359,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/invoice-portal.md","/en/solutions/invoice-portal","en/1.solutions/invoice-portal","Send free e-invoices via Peppol. Create an account in minutes and start right away. Ideal for freelancers and small businesses.",{"id":1432,"path":1433,"stem":1434,"title":1435,"description":1436,"icon":422,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/1.solutions/invoice-processing.md","/en/solutions/invoice-processing","en/1.solutions/invoice-processing","Invoice processing","Process every invoice automatically: PDF, scan, email or e-invoice. 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