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All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":39,"auth":21,"body":1077,"canonical":21,"description":1709,"extension":882,"icon":21,"image":21,"keywords":1710,"last_reviewed":1712,"last_updated":1713,"layout":1714,"listed":42,"meta":1715,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":40,"redirect":21,"schema_type":1717,"search_boost":21,"seo":1718,"seo_description":21,"seo_title":1719,"show_chat":595,"stem":41,"translationKey":1720,"__hash__":1721},"product/en/5.docs/1.product/1.platform/1.getting-started/6.login-and-2fa.md",{"type":871,"value":1078,"toc":1676},[1079,1083,1087,1092,1095,1139,1149,1162,1166,1180,1186,1192,1208,1215,1219,1225,1261,1267,1294,1298,1316,1320,1323,1374,1378,1381,1400,1404,1407,1411,1421,1429,1433,1436,1492,1495,1499,1586,1590,1618,1622,1638,1641,1652],[1080,1081,39],"h1",{"id":1082},"logging-in-and-two-factor-authentication-2fa",[1084,1085,1086],"p",{},"Can't log in, forgotten your password, or do you want to set up or reset two-factor authentication (2FA)? Read what to do per situation.",[1088,1089,1091],"h2",{"id":1090},"which-login-page-applies-to-you","Which login page applies to you?",[1084,1093,1094],{},"eConnect has two login pages. Which one you need depends on the product you use:",[1096,1097,1098,1110],"table",{},[1099,1100,1101],"thead",{},[1102,1103,1104,1107],"tr",{},[1105,1106,763],"th",{},[1105,1108,1109],{},"Login URL",[1111,1112,1113,1129],"tbody",{},[1102,1114,1115,1124],{},[1116,1117,1118,1119,1123],"td",{},"Platform (",[1120,1121,1122],"code",{},"platform.econnect.eu",")",[1116,1125,1126],{},[1120,1127,1128],{},"https://platform.econnect.eu",[1102,1130,1131,1134],{},[1116,1132,1133],{},"Control or the Peppol Service Bus (PSB)",[1116,1135,1136],{},[1120,1137,1138],{},"https://identity.econnect.eu",[1084,1140,1141,1142,1144,1145,1148],{},"The wrong login page is by far the most common cause of \"my account does not exist\". A PSB account does not work on ",[1120,1143,1122],{},", and a Platform account does not work on ",[1120,1146,1147],{},"identity.econnect.eu",". Not sure? Try both.",[1150,1151,1152],"blockquote",{},[1084,1153,1154,1158,1159,1161],{},[1155,1156,1157],"strong",{},"PSB users -- two separate accounts",": the PSB Control portal account (for logging in to Control via ",[1120,1160,1147],{},") is a different account from the technical API connection account (for integrations such as Business Central). The Control portal account nowadays almost always works with an email address as login; the API connection account works with a username. Existing and older customers may have both credentials. For Business Central integrations, the email address is also often used for the API connection.",[1088,1163,1165],{"id":1164},"login-page-shows-placeholders-or-odd-text","Login page shows placeholders or odd text",[1084,1167,1168,1169,1171,1172,1175,1176,1179],{},"On the login page of ",[1120,1170,1122],{},", placeholder text or raw i18n keys (for example ",[1120,1173,1174],{},"{{lang.text}}"," or ",[1120,1177,1178],{},"I18N_COLLABRR_WS.*",") sometimes appear instead of normal labels. Users often report this as \"I can't log in\".",[1084,1181,1182,1185],{},[1155,1183,1184],{},"Cause",": browser auto-translation (automatic translation in Chrome or Edge) interferes with the page. This is the same root cause as the Peppol send button that does not respond.",[1084,1187,1188,1191],{},[1155,1189,1190],{},"Solution",":",[1193,1194,1195,1202,1205],"ol",{},[1196,1197,1198,1199,1201],"li",{},"Disable automatic translation for ",[1120,1200,1122],{},".",[1196,1203,1204],{},"Refresh the page.",[1196,1206,1207],{},"If that does not help: clear the browser cache and try again.",[1084,1209,1210,1211,1201],{},"More context: ",[1212,1213,1214],"a",{"href":150},"Sending errors -- browser auto-translation",[1088,1216,1218],{"id":1217},"forgot-password","Forgot password",[1220,1221,1118,1223,1123],"h3",{"id":1222},"platform-platformeconnecteu",[1120,1224,1122],{},[1226,1227,1228,1232,1237,1241,1247,1251,1254,1258],"e-steps",{},[1220,1229,1231],{"id":1230},"step-1-go-to-the-login-page","Step 1: Go to the login page",[1084,1233,1234,1235,1201],{},"Go to ",[1120,1236,1128],{},[1220,1238,1240],{"id":1239},"step-2-click-forgot-password","Step 2: Click Forgot password",[1084,1242,1243,1244,1246],{},"Click ",[1155,1245,1218],{}," below the login form.",[1220,1248,1250],{"id":1249},"step-3-enter-your-email-address","Step 3: Enter your email address",[1084,1252,1253],{},"Enter the email address you use to log in. You will receive an email with a reset link (also check your spam folder).",[1220,1255,1257],{"id":1256},"step-4-choose-a-new-password","Step 4: Choose a new password",[1084,1259,1260],{},"Click the link in the email and choose a new password.",[1220,1262,1264,1265,1123],{"id":1263},"identity-server-identityeconnecteu","Identity server (",[1120,1266,1147],{},[1226,1268,1269,1272,1276,1279,1284,1288],{},[1220,1270,1231],{"id":1271},"step-1-go-to-the-login-page-1",[1084,1273,1234,1274,1201],{},[1120,1275,1138],{},[1220,1277,1240],{"id":1278},"step-2-click-forgot-password-1",[1084,1280,1243,1281,1283],{},[1155,1282,1218],{}," and enter your email address.",[1220,1285,1287],{"id":1286},"step-3-follow-the-reset-link","Step 3: Follow the reset link",[1084,1289,1290,1293],{},[1155,1291,1292],{},"Important",": this function only works if your email address has been verified. Verification happens once after the account is created. If you do not receive a reset email, your address may not yet be verified. Contact support in that case.",[1220,1295,1297],{"id":1296},"the-reset-email-does-not-arrive","The reset email does not arrive",[1299,1300,1301,1304,1307],"ul",{},[1196,1302,1303],{},"Check your spam / junk folder.",[1196,1305,1306],{},"Wait a few minutes — busy moments may delay delivery.",[1196,1308,1309,1310,1175,1313,1201],{},"Still no email after 15 minutes? Contact support via ",[1155,1311,1312],{},"+31 88 440 6633",[1120,1314,1315],{},"support@econnect.eu",[1088,1317,1319],{"id":1318},"setting-up-two-factor-authentication-2fa","Setting up two-factor authentication (2FA)",[1084,1321,1322],{},"Two-factor authentication adds a second step to logging in: in addition to your password, the system asks for a time-based code from an authenticator app (such as Microsoft Authenticator or Google Authenticator).",[1226,1324,1325,1329,1342,1346,1349,1353,1356,1360,1367,1371],{},[1220,1326,1328],{"id":1327},"step-1-open-the-security-settings","Step 1: Open the security settings",[1084,1330,1331,1332,1175,1335,1338,1339,1201],{},"Log in to platform.econnect.eu (or identity.econnect.eu, depending on your product). Go to ",[1155,1333,1334],{},"My profile",[1155,1336,1337],{},"Security settings"," and choose ",[1155,1340,1341],{},"Enable two-factor authentication",[1220,1343,1345],{"id":1344},"step-2-link-the-authenticator-app","Step 2: Link the authenticator app",[1084,1347,1348],{},"Open the authenticator app on your phone and scan the QR code that the portal shows.",[1220,1350,1352],{"id":1351},"step-3-confirm-the-link","Step 3: Confirm the link",[1084,1354,1355],{},"Enter the first code from the app to confirm that the link works.",[1220,1357,1359],{"id":1358},"step-4-save-recovery-codes","Step 4: Save recovery codes",[1084,1361,1362,1363,1366],{},"Keep the ",[1155,1364,1365],{},"recovery codes"," shown somewhere safe, for example in a password manager. With a recovery code you can log in again if you lose your phone.",[1220,1368,1370],{"id":1369},"step-5-save-the-settings","Step 5: Save the settings",[1084,1372,1373],{},"From the next login, the portal will first ask for your password and then for a 6-digit code from the app.",[1088,1375,1377],{"id":1376},"resetting-or-re-linking-2fa","Resetting or re-linking 2FA",[1084,1379,1380],{},"Got a new phone or is the authenticator app no longer working? There are two options:",[1299,1382,1383,1389],{},[1196,1384,1385,1388],{},[1155,1386,1387],{},"With recovery code",": log in with your password and use one of your recovery codes at the 2FA step instead of an app code. After that you can disable 2FA in your profile and re-link it to your new phone.",[1196,1390,1391,1394,1395,1175,1397,1399],{},[1155,1392,1393],{},"Without recovery code",": if you can no longer access the codes, support must reset the 2FA for your account. Contact us via ",[1155,1396,1312],{},[1120,1398,1315],{},". We will verify your identity before disabling 2FA.",[1088,1401,1403],{"id":1402},"single-sign-on-and-2fa","Single Sign-On and 2FA",[1084,1405,1406],{},"Logging in via Single Sign-On (Microsoft, Google or your organisation's own identity provider)? eConnect itself does not request a second factor — that is handled by your organisation's identity provider. 2FA settings on the eConnect side only apply to accounts with their own password.",[1088,1408,1410],{"id":1409},"invited-users","Invited users",[1084,1412,1413,1414,1417,1418,1420],{},"Does your organisation use eHerkenning, but does someone without eHerkenning still need access — for example an accounting firm or an external contact? That is possible. An administrator invites that person via ",[1155,1415,1416],{},"User management"," on ",[1120,1419,1122],{},". The invited user receives an invitation email and then creates an account with an email address and password. eHerkenning is not required for regular Platform access.",[1150,1422,1423],{},[1084,1424,1425,1428],{},[1155,1426,1427],{},"Security advice",": logging in with only a username and password is strongly discouraged. Always enable 2FA for such accounts. eConnect will make two-factor authentication mandatory in the future — anticipate this by enabling 2FA now.",[1088,1430,1432],{"id":1431},"login-issues-with-eherkenning-triage","Login issues with eHerkenning -- triage",[1084,1434,1435],{},"An error message when logging in with eHerkenning (also known as We-id) usually has one of three causes. Check them in this order -- two of them often occur simultaneously.",[1096,1437,1438,1451],{},[1099,1439,1440],{},[1102,1441,1442,1445,1448],{},[1105,1443,1444],{},"Check",[1105,1446,1447],{},"Finding",[1105,1449,1450],{},"What you do",[1111,1452,1453,1464,1481],{},[1102,1454,1455,1458,1461],{},[1116,1456,1457],{},"A. eHerkenning attributes or broker",[1116,1459,1460],{},"Error message during eHerkenning login itself; first name, last name or company name is missing or incorrect",[1116,1462,1463],{},"The cause lies with eHerkenning, not with eConnect. Ask for the exact error message and which broker was used. The customer corrects this with their eHerkenning supplier.",[1102,1465,1466,1469,1472],{},[1116,1467,1468],{},"B. Platform user does not exist yet",[1116,1470,1471],{},"There is no eConnect account for this contact yet",[1116,1473,1474,1475,1417,1478,1480],{},"The organisation administrator invites the person via ",[1155,1476,1477],{},"User Management",[1120,1479,1122],{}," (see \"Invited users\" above). eHerkenning is not required for regular access.",[1102,1482,1483,1486,1489],{},[1116,1484,1485],{},"C. Logged in, but no organisation access",[1116,1487,1488],{},"User is logged in but sees no invoices or organisations (for example with multiple companies or environments)",[1116,1490,1491],{},"Missing organisation membership -- the administrator links the user to the correct organisation(s).",[1084,1493,1494],{},"When in doubt, always check A and C, not just check B: \"contact eHerkenning\" without the other two checks often does not solve the problem.",[1088,1496,1498],{"id":1497},"login-issues-diagnosis","Login issues — diagnosis",[1096,1500,1501,1514],{},[1099,1502,1503],{},[1102,1504,1505,1508,1511],{},[1105,1506,1507],{},"What you see",[1105,1509,1510],{},"What is likely happening",[1105,1512,1513],{},"What to do",[1111,1515,1516,1527,1538,1549,1560,1571],{},[1102,1517,1518,1521,1524],{},[1116,1519,1520],{},"\"Email address has no account\"",[1116,1522,1523],{},"You are trying to log in on the wrong login page.",[1116,1525,1526],{},"Try the other URL — see table above.",[1102,1528,1529,1532,1535],{},[1116,1530,1531],{},"\"Invalid username or password\"",[1116,1533,1534],{},"Typo, old password or caps lock.",[1116,1536,1537],{},"Try \"Forgot password\".",[1102,1539,1540,1543,1546],{},[1116,1541,1542],{},"Logged in, but you see no organisations or invoices",[1116,1544,1545],{},"You are listed as a user in the environment but not linked to an organisation.",[1116,1547,1548],{},"Ask the account administrator of your organisation to grant you access.",[1102,1550,1551,1554,1557],{},[1116,1552,1553],{},"2FA code is constantly rejected",[1116,1555,1556],{},"Your phone clock is out of sync.",[1116,1558,1559],{},"Enable automatic time synchronisation on your phone and try again.",[1102,1561,1562,1565,1568],{},[1116,1563,1564],{},"You see no 2FA code",[1116,1566,1567],{},"2FA is already enabled, or you do not have the right to manage it yourself.",[1116,1569,1570],{},"Contact support.",[1102,1572,1573,1578,1581],{},[1116,1574,1575,1576,1123],{},"Placeholder text or odd codes on the login page (e.g. ",[1120,1577,1174],{},[1116,1579,1580],{},"Browser auto-translation is enabled.",[1116,1582,1198,1583,1585],{},[1120,1584,1122],{},", refresh the page; otherwise clear the browser cache.",[1088,1587,1589],{"id":1588},"security-tips","Security tips",[1299,1591,1592,1599,1606,1612],{},[1196,1593,1594,1595,1598],{},"Use a ",[1155,1596,1597],{},"unique password"," for eConnect, stored in a password manager.",[1196,1600,1601,1602,1605],{},"Enable ",[1155,1603,1604],{},"2FA",", even if you are not required to.",[1196,1607,1608,1609,1611],{},"Keep ",[1155,1610,1365],{}," safe and not in the same place as your phone.",[1196,1613,1614,1617],{},[1155,1615,1616],{},"Never"," share your password or 2FA codes, not even with support. We will never ask for them.",[1088,1619,1621],{"id":1620},"need-more-help","Need more help",[1299,1623,1624,1630],{},[1196,1625,1626,1627,1629],{},"Call support via ",[1155,1628,1312],{}," (on working days).",[1196,1631,1632,1633,1637],{},"Send an email to ",[1155,1634,1635],{},[1120,1636,1315],{}," from the email address you use to log in — that speeds up verification.",[1639,1640],"hr",{},[1642,1643,1649],"e-button",{"className":1644,"color":1646,"target":1647,"to":1128,"variant":1648},[1645],"mt-4","accent","_blank","solid",[1084,1650,1651],{},"Log in to the platform",[1653,1654,1655],"docs-related",{},[1299,1656,1657,1662,1666,1671],{},[1196,1658,1659],{},[1212,1660,1661],{"href":19},"Getting started with eConnect",[1196,1663,1664],{},[1212,1665,270],{"href":271},[1196,1667,1668],{},[1212,1669,1670],{"href":111},"Invite a user",[1196,1672,1673],{},[1212,1674,1675],{"href":373},"Logging in to eConnect Control",{"title":874,"searchDepth":875,"depth":875,"links":1677},[1678,1679,1680,1695,1702,1703,1704,1705,1706,1707,1708],{"id":1090,"depth":875,"text":1091},{"id":1164,"depth":875,"text":1165},{"id":1217,"depth":875,"text":1218,"children":1681},[1682,1685,1686,1687,1688,1689,1691,1692,1693,1694],{"id":1222,"depth":1683,"text":1684},3,"Platform (platform.econnect.eu)",{"id":1230,"depth":1683,"text":1231},{"id":1239,"depth":1683,"text":1240},{"id":1249,"depth":1683,"text":1250},{"id":1256,"depth":1683,"text":1257},{"id":1263,"depth":1683,"text":1690},"Identity server (identity.econnect.eu)",{"id":1271,"depth":1683,"text":1231},{"id":1278,"depth":1683,"text":1240},{"id":1286,"depth":1683,"text":1287},{"id":1296,"depth":1683,"text":1297},{"id":1318,"depth":875,"text":1319,"children":1696},[1697,1698,1699,1700,1701],{"id":1327,"depth":1683,"text":1328},{"id":1344,"depth":1683,"text":1345},{"id":1351,"depth":1683,"text":1352},{"id":1358,"depth":1683,"text":1359},{"id":1369,"depth":1683,"text":1370},{"id":1376,"depth":875,"text":1377},{"id":1402,"depth":875,"text":1403},{"id":1409,"depth":875,"text":1410},{"id":1431,"depth":875,"text":1432},{"id":1497,"depth":875,"text":1498},{"id":1588,"depth":875,"text":1589},{"id":1620,"depth":875,"text":1621},"Forgot your password, setting up or resetting 2FA, or troubleshooting login issues on the eConnect platform and Control.",[1711],"eConnect login - forgot password eConnect - set up 2FA eConnect - two-factor authentication eConnect - eConnect reset 2FA","2026-06-29","2026-07-28","docs",{"og_image":1716},"/images/og/docs.png","HowTo",{"title":39,"description":1709},"Logging in and 2FA on the eConnect platform | eConnect","platform/starten/inloggen-en-2fa","2DWtYzKP4ECNq-BhIpkyqq_SmkH1uFB11tkqf3BuqVw",[1723,1728,1733,1737,1742,1747,1751,1755,1760],{"id":1724,"path":1725,"stem":1726,"title":1727},"home/cs/index.md","/cs","cs/index","Domů",{"id":1729,"path":1730,"stem":1731,"title":1732},"home/de/index.md","/de","de/index","Home",{"id":1734,"path":1735,"stem":1736,"title":1732},"home/en/index.md","/en","en/index",{"id":1738,"path":1739,"stem":1740,"title":1741},"home/es/index.md","/es","es/index","Inicio",{"id":1743,"path":1744,"stem":1745,"title":1746},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1748,"path":1749,"stem":1750,"title":1732},"home/it/index.md","/it","it/index",{"id":1752,"path":1753,"stem":1754,"title":1732},"home/nl/index.md","/nl","nl/index",{"id":1756,"path":1757,"stem":1758,"title":1759},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1761,"path":1762,"stem":1763,"title":1764},"home/sk/index.md","/sk","sk/index","Domov",[1766,1775,1782,1790,1798,1806,1814,1823,1830,1837,1844,1852,1859,1866,1882,1889,1894,1900,1906,1912,1918,1925,1931,1938,1946,1952,1960,1967,1975,1980,1985,1992,1998,2005,2013,2021,2028,2034,2043,2049,2055,2061,2067,2073,2080,2087,2091,2095,2102,2106,2112,2118,2123,2128,2134,2140,2151,2159,2167,2174,2180,2185,2196,2202,2207,2213,2218,2224,2230,2238,2244,2250,2257,2263,2269,2273,2280,2285,2291,2299,2303,2310,2316,2321,2326,2331,2337,2342,2348,2355,2360,2370,2376,2382,2388,2394,2401,2407,2413,2419,2426,2436,2442,2448,2453,2460,2465,2470,2474,2477,2481,2485,2489,2493,2496,2500,2505,2509,2513,2518,2524,2530,2536,2542,2548,2554,2560,2566,2572,2578,2584,2590,2596,2600,2606,2610],{"id":1767,"path":1768,"stem":1769,"title":1770,"description":1771,"icon":1772,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1773,"external_url":21,"navigation":595,"redirect":1774},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. Multi-format support, Peppol connectivity and international routing.","box","industries","/en/industries/wholesale-and-distribution",{"id":1776,"path":1777,"stem":1778,"title":1779,"description":1780,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1773,"external_url":21,"navigation":595,"redirect":1781},"sections/en/1.solutions/23.sector-manufacturing.md","/en/solutions/sector-manufacturing","en/1.solutions/23.sector-manufacturing","Manufacturing","E-invoicing and invoice processing for manufacturing and industry. Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":1783,"path":1784,"stem":1785,"title":1786,"description":1787,"icon":1788,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1773,"external_url":21,"navigation":595,"redirect":1789},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1791,"path":1792,"stem":1793,"title":1794,"description":1795,"icon":1796,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1773,"external_url":21,"navigation":595,"redirect":1797},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. 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