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All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":314,"auth":21,"body":1077,"canonical":21,"description":2237,"extension":882,"icon":21,"image":21,"keywords":2238,"last_reviewed":2245,"last_updated":2246,"layout":2247,"listed":42,"meta":2248,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":315,"redirect":21,"schema_type":2250,"search_boost":21,"seo":2251,"seo_description":21,"seo_title":21,"show_chat":595,"stem":316,"translationKey":2252,"__hash__":2253},"product/en/5.docs/1.product/1.platform/7.advanced/9.email-receiver.md",{"type":871,"value":1078,"toc":2194},[1079,1084,1095,1105,1112,1117,1120,1142,1145,1149,1152,1183,1187,1190,1250,1257,1261,1330,1344,1347,1353,1357,1360,1364,1367,1387,1391,1406,1410,1417,1420,1423,1426,1440,1446,1450,1457,1467,1473,1491,1497,1501,1508,1528,1532,1535,1539,1542,1546,1553,1556,1563,1567,1570,1574,1577,1581,1610,1625,1629,1632,1635,1640,1654,1659,1681,1684,1691,1695,1706,1709,1713,1716,1762,1766,1774,1778,1789,1792,1795,1802,1806,1809,1832,1836,1843,1850,1857,1861,1868,1871,1882,1886,1901,1907,1931,1944,1949,1967,1971,1974,1977,1980,2007,2047,2054,2062,2066,2069,2086,2089,2093,2136,2139,2145,2157],[1080,1081,1083],"h1",{"id":1082},"email-receiver-the-dashboard-and-sender-management","Email Receiver: the dashboard and sender management",[1085,1086,1087],"e-card",{},[1088,1089,1090,1094],"p",{},[1091,1092,1093],"strong",{},"In brief","\nThe Email Receiver determines which email addresses may submit invoices to your organisation. You configure processing (PDF, XML or both), notifications and automatic sending per sender. Available from the Basic subscription.",[1088,1096,1097,1098,1100,1101,1104],{},"The Email Receiver (also called Trusted Sender) is one of the most used apps on the eConnect platform. With it you manage which email addresses may submit invoices to your organisation, configure how those invoices are processed, and even have invoices sent automatically via Peppol. You open the app via ",[1091,1099,314],{}," in the side menu, under ",[1091,1102,1103],{},"Apps",".",[1088,1106,1107,1108,1111],{},"Each organisation in your environment gets a unique email address where invoices can be submitted. You find this address in the sidebar under ",[1091,1109,1110],{},"All"," at the trusted senders.",[1113,1114,1116],"h2",{"id":1115},"the-dashboard","The dashboard",[1088,1118,1119],{},"When you open the Email Receiver, you see the dashboard with three overview charts showing the processing status:",[1121,1122,1123,1130,1136],"ul",{},[1124,1125,1126,1129],"li",{},[1091,1127,1128],{},"By status",": how many documents were successfully processed, in progress or failed",[1124,1131,1132,1135],{},[1091,1133,1134],{},"By status per organisation",": the same distribution broken down per organisation in your environment",[1124,1137,1138,1141],{},[1091,1139,1140],{},"By document context",": distribution by document type (purchase invoice, sales invoice, expense claim)",[1088,1143,1144],{},"These charts give you at-a-glance insight into how email processing is performing.",[1113,1146,1148],{"id":1147},"sidebar-navigation","Sidebar navigation",[1088,1150,1151],{},"The Email Receiver app has its own navigation structure in the sidebar:",[1121,1153,1154,1160,1166,1177],{},[1124,1155,1156,1159],{},[1091,1157,1158],{},"Dashboard",": the overview with the processing charts",[1124,1161,1162,1165],{},[1091,1163,1164],{},"New sender",": add a new trusted sender",[1124,1167,1168,1171,1172],{},[1091,1169,1170],{},"Trusted senders",": all configured senders, filtered by status\n",[1121,1173,1174],{},[1124,1175,1176],{},"All, Drafts, Invited, Active, Inactive",[1124,1178,1179,1182],{},[1091,1180,1181],{},"Search senders",": quickly find a specific sender",[1113,1184,1186],{"id":1185},"managing-senders","Managing senders",[1088,1188,1189],{},"Below the dashboard you find the list of all configured email senders. Each sender goes through a status workflow:",[1191,1192,1193,1206],"table",{},[1194,1195,1196],"thead",{},[1197,1198,1199,1203],"tr",{},[1200,1201,1202],"th",{},"Status",[1200,1204,1205],{},"Meaning",[1207,1208,1209,1220,1230,1240],"tbody",{},[1197,1210,1211,1217],{},[1212,1213,1214],"td",{},[1091,1215,1216],{},"Draft",[1212,1218,1219],{},"The sender has been created but is not yet active. You can still adjust the settings.",[1197,1221,1222,1227],{},[1212,1223,1224],{},[1091,1225,1226],{},"Invited",[1212,1228,1229],{},"An invitation email has been sent to the sender's contact email address.",[1197,1231,1232,1237],{},[1212,1233,1234],{},[1091,1235,1236],{},"Active",[1212,1238,1239],{},"The sender has been approved and invoices are being processed.",[1197,1241,1242,1247],{},[1212,1243,1244],{},[1091,1245,1246],{},"Inactive",[1212,1248,1249],{},"The sender has been disabled and invoices are no longer processed.",[1088,1251,1252,1253,1256],{},"To move a sender from Draft to Active, click ",[1091,1254,1255],{},"Update status"," at the relevant sender.",[1113,1258,1260],{"id":1259},"add-a-new-sender","Add a new sender",[1262,1263,1264,1269,1275,1282,1286,1289,1293,1304,1310,1314,1317,1321,1324],"e-steps",{},[1265,1266,1268],"h3",{"id":1267},"step-1-start-a-new-sender","Step 1: Start a new sender",[1088,1270,1271,1272,1274],{},"Click ",[1091,1273,1164],{}," in the sub-navigation.",[1088,1276,1277],{},[1278,1279],"img",{"alt":1280,"src":1281},"The sub-navigation of the Email Receiver with the option New sender, orange box around New sender","/platform/images/en-email-ontvanger-1.png",[1265,1283,1285],{"id":1284},"step-2-choose-the-organisation","Step 2: Choose the organisation",[1088,1287,1288],{},"Choose the organisation you want to set up the sender for.",[1265,1290,1292],{"id":1291},"step-3-enter-the-email-address","Step 3: Enter the email address",[1088,1294,1295,1296,1299,1300,1303],{},"Enter the ",[1091,1297,1298],{},"email address or domain"," you want to whitelist and enter the ",[1091,1301,1302],{},"contact email address",". This address receives notifications on rejections and the invitation email.",[1088,1305,1306],{},[1278,1307],{"alt":1308,"src":1309},"The form for a new sender with the fields for email address and contact address, orange box around the input fields","/platform/images/en-email-ontvanger-2.png",[1265,1311,1313],{"id":1312},"step-4-configure-the-processing","Step 4: Configure the processing",[1088,1315,1316],{},"Configure the processing settings (see below).",[1265,1318,1320],{"id":1319},"step-5-save-the-sender","Step 5: Save the sender",[1088,1322,1323],{},"Save the sender.",[1088,1325,1326],{},[1278,1327],{"alt":1328,"src":1329},"The Save button at the bottom of the sender form, orange box around the button","/platform/images/en-email-ontvanger-3.png",[1331,1332,1333],"blockquote",{},[1088,1334,1335,1338,1339,1343],{},[1091,1336,1337],{},"Tip",": you can whitelist a specific email address for maximum security, or an entire domain (e.g. ",[1340,1341,1342],"code",{},"@econnect.eu",") if you expect invoices from multiple addresses within that domain.",[1113,1345,1181],{"id":1346},"search-senders",[1088,1348,1349,1350,1352],{},"With the ",[1091,1351,1181],{}," function you can quickly find a specific sender by email address, domain or organisation name. This is useful when you have many senders configured.",[1113,1354,1356],{"id":1355},"all-processing-settings","All processing settings",[1088,1358,1359],{},"For each sender you can configure the following settings:",[1265,1361,1363],{"id":1362},"document-type","Document type",[1088,1365,1366],{},"Determine which file types the sender may submit:",[1121,1368,1369,1375,1381],{},[1124,1370,1371,1374],{},[1091,1372,1373],{},"E-invoices only (XML)",": the platform validates the XML and processes it directly.",[1124,1376,1377,1380],{},[1091,1378,1379],{},"Digital invoices only (PDF)",": the platform converts the PDF via IDR conversion (Scan & Recognise) into a draft e-invoice.",[1124,1382,1383,1386],{},[1091,1384,1385],{},"Both",": the platform automatically detects whether it is a PDF or XML and applies the appropriate processing.",[1265,1388,1390],{"id":1389},"document-context","Document Context",[1088,1392,1393,1394,1397,1398,1401,1402,1405],{},"The Document Context determines the type of document created during processing: ",[1091,1395,1396],{},"Purchase invoice",", ",[1091,1399,1400],{},"Sales invoice"," or ",[1091,1403,1404],{},"Draft invoice",". This setting is passed to the Conversion Task and to the IDR (document recognition). The IDR uses the context to determine which organisation the invoice is intended for. If you set the context to Purchase invoice for your organisation, the IDR knows that your organisation is the recipient and excludes it as a possible sender.",[1265,1407,1409],{"id":1408},"xml-auto-send-automatic-sending","XML auto-send (automatic sending)",[1088,1411,1412,1413,1416],{},"When this option is enabled, ",[1091,1414,1415],{},"valid XML files are automatically sent via Peppol"," to the recipient, without any action required. Invalid XML is saved as a draft invoice for manual review.",[1088,1418,1419],{},"This is a powerful option for organisations that deliver invoices from their software as UBL files by email and want them sent without intervention.",[1265,1421,236],{"id":1422},"notifications",[1088,1424,1425],{},"Set per sender whether you want to receive a confirmation:",[1121,1427,1428,1434],{},[1124,1429,1430,1433],{},[1091,1431,1432],{},"On successful processing",": you receive a delivery confirmation by email.",[1124,1435,1436,1439],{},[1091,1437,1438],{},"On errors",": you receive a notification if processing fails.",[1088,1441,1442,1443,1104],{},"The delivery confirmation is sent to the sender's contact email address. Want to disable delivery confirmations? Go to the trusted sender and untick ",[1091,1444,1445],{},"Notification on receipt via email",[1265,1447,1449],{"id":1448},"fallback-email-address-and-notifications-going-to-the-wrong-address","Fallback email address and notifications going to the wrong address",[1088,1451,1452,1453,1456],{},"The sender settings include a ",[1091,1454,1455],{},"fallback email address",". Notifications go to this address if no other recipient is configured. Are notifications suddenly going to a different address (or not arriving at all)? Check this field.",[1088,1458,1459,1462,1463,1466],{},[1091,1460,1461],{},"Alternative",": the ",[1091,1464,1465],{},"Use sender email address as contact email address"," checkbox. When enabled, notifications are sent to the email address that submitted the invoice (the sender). This was the default behaviour for many receivers before an update.",[1088,1468,1469,1472],{},[1091,1470,1471],{},"To change",":",[1474,1475,1476,1485,1488],"ol",{},[1124,1477,1478,1479,1481,1482,1484],{},"Open the Email Receiver of the relevant organisation (",[1091,1480,1103],{}," > ",[1091,1483,314],{},").",[1124,1486,1487],{},"Adjust the fallback email address, or enable the checkbox above.",[1124,1489,1490],{},"You can do this yourself; support can assist on request.",[1088,1492,1493,1496],{},[1091,1494,1495],{},"Scope with multiple organisations",": the Email Receiver is per organisation. A change does not automatically apply to all companies in a group. Using the same address on multiple organisations? Check and set it per organisation/receiver separately.",[1265,1498,1500],{"id":1499},"supplier-recognition","Supplier recognition",[1088,1502,1503,1504,1507],{},"The setting ",[1091,1505,1506],{},"Populate supplier email address based on"," determines how the platform identifies the sender address of the supplier:",[1121,1509,1510,1516,1522],{},[1124,1511,1512,1515],{},[1091,1513,1514],{},"Sender (From)",": the default sender address of the email (recommended for most situations).",[1124,1517,1518,1521],{},[1091,1519,1520],{},"Reply-To",": the reply-to address. Useful for SaaS platforms like Harvest or Moneybird, where the From address is a generic platform address.",[1124,1523,1524,1527],{},[1091,1525,1526],{},"Accept All",": accept invoices from all addresses. Only use this in combination with a unique submission address.",[1265,1529,1531],{"id":1530},"organisation-filter","Organisation filter",[1088,1533,1534],{},"You can restrict which organisation in your environment may submit invoices via a specific sender. This is useful when you have multiple organisations in your environment and want to prevent invoices from ending up at the wrong organisation.",[1265,1536,1538],{"id":1537},"ssltls","SSL/TLS",[1088,1540,1541],{},"For additional security you can require that incoming emails are sent via a secure connection (SSL/TLS). This prevents unencrypted emails from being accepted.",[1113,1543,1545],{"id":1544},"ownership-of-system-actions","Ownership of system actions",[1088,1547,1548,1549,1552],{},"When the platform performs a system action via the Email Receiver (such as creating a draft invoice, a workflow status change or an invoice update), this action is attributed to the ",[1091,1550,1551],{},"most recently appointed administrator"," of the organisation. This is not necessarily the first administrator, but the user who most recently received the administrator role.",[1088,1554,1555],{},"If the administrator role is revoked from that user, ownership automatically falls back to the previous administrator.",[1331,1557,1558],{},[1088,1559,1560,1562],{},[1091,1561,1337],{},": do you see documents attributed to a different user than expected? Check who the most recently appointed administrator of the organisation is. The platform always attributes system actions to that user.",[1113,1564,1566],{"id":1565},"one-domain-per-sender","One domain per sender",[1088,1568,1569],{},"Each email receiver can whitelist one domain. If an organisation needs to receive invoices from multiple domains, create a separate email receiver address for each domain. This is a deliberate design that combines flexibility and security.",[1113,1571,1573],{"id":1572},"administration-detection-multiparty-conversion","Administration detection (Multiparty Conversion)",[1088,1575,1576],{},"With administration detection (also: multiparty conversion), the IDR automatically determines which administration or organisation within an account an incoming PDF invoice is intended for, even when it was submitted via the email receiver of another organisation in the same account. After conversion, the document is delivered to the correct inbox. The terms administration and organisation are used interchangeably here; an administration does not necessarily have to represent an organisation.",[1265,1578,1580],{"id":1579},"subscription-and-enabling","Subscription and enabling",[1121,1582,1583,1586,1596,1603],{},[1124,1584,1585],{},"Requires a subscription in which the feature is allowed (Professional as a minimum) and is named separately in the contract.",[1124,1587,1588,1589,1592,1593,1104],{},"Feature pack of the subscription, ",[1091,1590,1591],{},"IDR Features"," tab, option ",[1091,1594,1595],{},"Allow multi party for IDR conversion",[1124,1597,1598,1599,1602],{},"On the email receiver: option ",[1091,1600,1601],{},"Conversion for multiple organizations",". Only email receivers with this option enabled support multiparty conversion; other receivers continue to work as standard.",[1124,1604,1605,1606,1609],{},"Enabling the option on the email receiver sends the configuration to the IDR. This creates an ",[1091,1607,1608],{},"IDR group"," (administration group) containing the organisations from the account. That group determines which organisations the IDR may choose from; assignment outside the account is not possible.",[1331,1611,1612],{},[1088,1613,1614,1617,1618,1104],{},[1091,1615,1616],{},"Important",": the feature-pack setting and any additional IDR configuration are applied by eConnect. Contact sales to have multiparty activated correctly. ",[1619,1620,1624],"a",{"href":1621,"rel":1622},"https://econnect.eu/en/about-us/contact",[1623],"nofollow","Contact our sales team",[1265,1626,1628],{"id":1627},"how-it-works","How it works",[1088,1630,1631],{},"The organisation of the email receiver is the default. The IDR additionally receives the data of the other administrations in the same account or environment. That group determines which organisations the IDR may choose from. When there is a better match with another administration, the invoice is placed on that administration. When in doubt, the default (email-receiver organisation) remains.",[1088,1633,1634],{},"Selection runs in two parts: first the IDR (sets the recognised organisation in the XML), then the platform (places the XML at the correct platform organisation).",[1088,1636,1637],{},[1091,1638,1639],{},"IDR phase",[1474,1641,1642,1648],{},[1124,1643,1644,1647],{},[1091,1645,1646],{},"Identifiers"," (highest priority): exact match on identifiers in the PDF document (including VAT number, chamber-of-commerce number) against organisations in the IDR group. On an exact match that organisation is chosen; other candidates are dropped.",[1124,1649,1650,1653],{},[1091,1651,1652],{},"Soft matching",": no identifier match -> organisation name in the document, plus city and postcode. Exactly one match -> automatic selection. Multiple matches -> Quality Control (manual choice within the account).",[1088,1655,1656],{},[1091,1657,1658],{},"Platform phase",[1121,1660,1661,1668,1671,1674],{},[1124,1662,1663,1664,1667],{},"Routing on the field ",[1340,1665,1666],{},"Invoice/AccountingCustomerParty/Party/PartyLegalEntity/CompanyID"," against party IDs in the platform.",[1124,1669,1670],{},"Match -> invoice is placed at that organisation.",[1124,1672,1673],{},"No match -> default = owner of the email receiver.",[1124,1675,1676,1677,1680],{},"The platform enriches or corrects the XML with organisation data from the platform (",[1091,1678,1679],{},"the platform is authoritative","): including VAT number and organisation name from the platform.",[1088,1682,1683],{},"Only organisations that are part of the same environment or account are eligible. Recognition can happen automatically by the robot or manually by Quality Control. When the recipient on the invoice differs from the platform administration but matches another administration in the environment, the customer party can be corrected. If no administration matches, the email-receiver organisation remains the customer party.",[1331,1685,1686],{},[1088,1687,1688,1690],{},[1091,1689,1337],{},": keep full identifier details (VAT number, chamber-of-commerce number) for all organisations in your account. Also keep names, addresses and postcodes up to date for the most reliable matching.",[1265,1692,1694],{"id":1693},"wrong-administration-recognised-sister-entity","Wrong administration recognised (sister entity)",[1088,1696,1697,1698,1701,1702,1705],{},"Is an invoice placed at the wrong organisation in your account, while the VAT number or chamber-of-commerce number on the document are correct? Also check the ",[1340,1699,1700],{},"PartyLegalEntity/CompanyID"," field and the organisation name on the document: the platform phase routes on ",[1340,1703,1704],{},"CompanyID",", so a differing name or CompanyID can still lead to the wrong (sister) organisation, even when the VAT number is correct.",[1088,1707,1708],{},"Is this a one-off discrepancy (for example an unusual PDF layout)? Report it to support as feedback on the conversion. Does the same problem occur structurally with similar documents or name variants of sister organisations? Then eConnect can set up an alias or hint to improve recognition; contact support for this.",[1265,1710,1712],{"id":1711},"troubleshooting-dummy-leitweg-id-germany","Troubleshooting: dummy Leitweg-ID (Germany)",[1088,1714,1715],{},"Known multiparty scenario with German organisations:",[1191,1717,1718,1726],{},[1194,1719,1720],{},[1197,1721,1722,1724],{},[1200,1723],{},[1200,1725],{},[1207,1727,1728,1738,1752],{},[1197,1729,1730,1735],{},[1212,1731,1732],{},[1091,1733,1734],{},"Problem",[1212,1736,1737],{},"Document correctly recognised for, say, CustomerName GmbH, but delivered to CustomerName BV (default email-receiver organisation).",[1197,1739,1740,1745],{},[1212,1741,1742],{},[1091,1743,1744],{},"Cause",[1212,1746,1747,1748,1751],{},"The platform looks in ",[1340,1749,1750],{},"AccountingCustomerParty/Party/PartyLegalEntity/CompanyID"," for a matchable party ID. If a dummy Leitweg-ID is present there (PDF conversion without a valid identifier), the match fails and the invoice falls back to the default organisation.",[1197,1753,1754,1759],{},[1212,1755,1756],{},[1091,1757,1758],{},"Mechanism",[1212,1760,1761],{},"The platform routes on CompanyID, not on other invoice content.",[1265,1763,1765],{"id":1764},"use-cases","Use cases",[1121,1767,1768,1771],{},[1124,1769,1770],{},"Correcting invoices that were sent to the wrong email address within the account.",[1124,1772,1773],{},"Customers who want one email address for all their organisations (the customer must be able to correct misassigned invoices afterwards).",[1113,1775,1777],{"id":1776},"sending-invoices-via-the-email-receiver","Sending invoices via the Email Receiver",[1088,1779,1780,1781,1784,1785,1788],{},"The Email Receiver is not only intended for receiving invoices. With the ",[1091,1782,1783],{},"XML auto-send"," setting you can also use the Email Receiver to ",[1091,1786,1787],{},"send"," invoices via Peppol.",[1088,1790,1791],{},"It works as follows: you send a valid UBL XML invoice by email to the Email Receiver submission address. When XML auto-send is enabled, the platform validates the invoice and sends it automatically via Peppol to the recipient.",[1088,1793,1794],{},"This is a low-barrier way to send invoices via Peppol without a direct API connection or software integration. It is especially useful for organisations that export their invoices as XML from their accounting software and want them sent without intervention.",[1331,1796,1797],{},[1088,1798,1799,1801],{},[1091,1800,1616],{},": only valid XML files are sent automatically. Invalid files are saved as draft invoices, so you can correct and send them manually.",[1265,1803,1805],{"id":1804},"known-limitations-with-xml-processing","Known limitations with XML processing",[1088,1807,1808],{},"When processing BIS 3.0 XML files via the Email Receiver, there are a few points to be aware of:",[1121,1810,1811,1821,1829],{},[1124,1812,1813,1816,1817,1820],{},[1091,1814,1815],{},"Due date (DueDate)",": the field ",[1340,1818,1819],{},"cbc:DueDate"," is currently not populated when processing BIS 3.0 XML. This is a confirmed bug.",[1124,1822,1823,1826,1827,1104],{},[1091,1824,1825],{},"Recipient organisation ID (CompanyID)",": is only populated if the source file contains a value in ",[1340,1828,1750],{},[1124,1830,1831],{},"The \"Send via\" field is correctly carried over.",[1265,1833,1835],{"id":1834},"validation-errors-with-mixed-attachments-xml-pdf","Validation errors with mixed attachments (XML + PDF)",[1088,1837,1838,1839,1842],{},"When a supplier attaches both an XML and a PDF file in the same email, both attachments are offered for processing. If the XML attachment contains a validation error -- such as a ",[1091,1840,1841],{},"BR-AE-10 Reverse Charge"," error -- the XML is rejected and the contact email address receives an error message. The PDF attachment in the same email is still processed normally.",[1088,1844,1845,1846,1849],{},"This error message ",[1091,1847,1848],{},"cannot be suppressed"," while the PDF is being processed: the XML is offered for validation and fails. If a supplier structurally sends both XML and PDF but only the PDF is desired, support can set the email receiver to digital invoices only (PDF). The XML attachment is then no longer offered for validation and the error message disappears. Contact support for this.",[1331,1851,1852],{},[1088,1853,1854,1856],{},[1091,1855,1337],{},": for Belgian recipients you can enable auto-send and address invoices to the KBO number (schemeID 0208) instead of the VAT number.",[1113,1858,1860],{"id":1859},"o365-mailbox-integration","O365 Mailbox integration",[1088,1862,1863,1864,1867],{},"For organisations that do not allow email forwarding (for example due to IT policy), eConnect offers a direct connection with an Office 365 mailbox. This lets the platform read invoices directly from the connected mailbox, without emails needing to be forwarded. This is the ",[1091,1865,1866],{},"Office 365 connection"," (PSB reads the mailbox via Graph/OAuth).",[1088,1869,1870],{},"This is mainly relevant for organisations with strict IT security rules that do not allow automatic email forwarding to external addresses.",[1331,1872,1873],{},[1088,1874,1875,1877,1878,1881],{},[1091,1876,1616],{},": the Email Receiver feature requires at least a ",[1091,1879,1880],{},"Basic"," subscription. With the free Invoice Portal this feature is not available.",[1265,1883,1885],{"id":1884},"forwarding-from-office-365-exchange-customer-side","Forwarding from Office 365 / Exchange (customer-side)",[1088,1887,1888,1889,1892,1893,1896,1897,1900],{},"If your organisation does use forwarding, you can forward invoice mail from your own addresses (for example ",[1340,1890,1891],{},"invoices@customer.nl",") to the Email Receiver ",[1091,1894,1895],{},"without"," giving end users additional mailbox rights. This is ",[1091,1898,1899],{},"customer-side forwarding"," to an eConnect receiving address -- not the same route as the Office 365 connection above.",[1088,1902,1903,1906],{},[1091,1904,1905],{},"Pattern: mail contact + distribution group"," (preserves the original sender):",[1474,1908,1909,1914,1921,1928],{},[1124,1910,1911,1912,1104],{},"Create an Email Receiver address in the platform and set the status to ",[1091,1913,1236],{},[1124,1915,1916,1917,1920],{},"In the Exchange Admin Center, create a ",[1091,1918,1919],{},"mail contact"," whose external address is the platform's Email Receiver address.",[1124,1922,1923,1924,1927],{},"Create a ",[1091,1925,1926],{},"distribution group"," with the customer-facing invoice address (the address suppliers use). Member = the mail contact from step 2. Optional: an extra alias on the same group.",[1124,1929,1930],{},"Test with an invoice from an allowed sender address and check receipt in the platform.",[1088,1932,1933,1936,1937,1940,1941,1943],{},[1091,1934,1935],{},"Whitelist:"," with a single generic invoice address for all suppliers, the Email Receiver is often set to ",[1091,1938,1939],{},"Accept all",", so that all suppliers can submit. ",[1091,1942,1939],{}," is not allowed with document type Draft invoice. Safer: a dedicated Email Receiver address plus its own contact address per supplier (useful for no-reply senders).",[1088,1945,1946],{},[1091,1947,1948],{},"Blockers and alternative:",[1121,1950,1951,1954],{},[1124,1952,1953],{},"Exchange/O365 blocks external forwarding (\"Your organization does not allow external forwarding\") -> IT adjusts the forwarding policy, or choose the Office 365 connection (reading the mailbox instead of forwarding).",[1124,1955,1956,1957,1960,1961,1401,1964,1104],{},"Forwarding loop (eConnect mail is also forwarded back) -> filter: do ",[1091,1958,1959],{},"not"," forward mail from the domains ",[1340,1962,1963],{},"everbinding.nl",[1340,1965,1966],{},"econnect.eu",[1265,1968,1970],{"id":1969},"troubleshooting-rate-limit-with-high-volumes","Troubleshooting: rate limit with high volumes",[1088,1972,1973],{},"Organisations that process more than 1,000 messages per day through an O365 mailbox connection may find that the Office 365 mail server blocks incoming emails. The typical error message is: \"The recipient has exceeded their limit for the number of messages they can receive per hour.\"",[1088,1975,1976],{},"This can happen, for example, with large batches of invoices and their associated status emails. The solution is to add the eConnect IP addresses (or domains) as trusted senders via the Exchange Admin Center (EAC) as an Office 365 Administrator.",[1088,1978,1979],{},"Follow these steps:",[1474,1981,1982,1994,2004],{},[1124,1983,1984,1985,1990,1991,1104],{},"Go to the ",[1619,1986,1989],{"href":1987,"rel":1988},"https://admin.exchange.microsoft.com/#/connectors",[1623],"Exchange Admin Center"," and open ",[1091,1992,1993],{},"Mail flow > Connectors",[1124,1995,1996,1997,2000,2001,1104],{},"Create a new connector from ",[1091,1998,1999],{},"Partner organization"," to ",[1091,2002,2003],{},"Office 365",[1124,2005,2006],{},"Configure the connector to treat email from the IP addresses below (or their corresponding domains) as trusted.",[1191,2008,2009,2019],{},[1194,2010,2011],{},[1197,2012,2013,2016],{},[1200,2014,2015],{},"Source",[1200,2017,2018],{},"IP addresses",[1207,2020,2021,2037],{},[1197,2022,2023,2026],{},[1212,2024,2025],{},"eConnect platform (AWS)",[1212,2027,2028,1397,2031,1397,2034],{},[1340,2029,2030],{},"52.48.11.141",[1340,2032,2033],{},"18.203.75.107",[1340,2035,2036],{},"34.248.31.176",[1197,2038,2039,2042],{},[1212,2040,2041],{},"PSB (SendGrid)",[1212,2043,2044],{},[1340,2045,2046],{},"168.245.22.58",[1331,2048,2049],{},[1088,2050,2051,2053],{},[1091,2052,1616],{},": without this configuration the rate limit remains active and incoming emails are rejected as long as the volume is above the O365 threshold. Contact your IT department if in doubt.",[1088,2055,2056,2057,1104],{},"More background on Microsoft's per-recipient rate limits: ",[1619,2058,2061],{"href":2059,"rel":2060},"https://learn.microsoft.com/en-us/exchange/mail-flow/message-rate-limits?view=exchserver-2019",[1623],"Message rate limits (Microsoft Learn)",[1113,2063,2065],{"id":2064},"two-email-address-flows-account-vs-email-receiver","Two email address flows: account vs. Email Receiver",[1088,2067,2068],{},"The platform has two different flows for email addresses that customers sometimes confuse:",[1474,2070,2071,2080],{},[1124,2072,2073,2076,2077,1104],{},[1091,2074,2075],{},"Add an extra email address to your account",": this determines which email addresses you can use to log in and submit. Read more in ",[1619,2078,2079],{"href":80},"Add an extra email address",[1124,2081,2082,2085],{},[1091,2083,2084],{},"Add a trusted sender in the Email Receiver",": this determines which external email addresses may submit invoices to your organisation. That is what this article describes.",[1088,2087,2088],{},"If you are unsure which option you need: do you want to log in or submit with a different address yourself? Go to your profile. Do you want a supplier to submit invoices by email? Set up a trusted sender via the Email Receiver.",[1113,2090,2092],{"id":2091},"frequently-asked-questions","Frequently asked questions",[2094,2095,2096,2104,2111,2118],"e-accordion",{},[2097,2098,2101],"e-accordion-item",{"header":2099,"value":2100},"What if a supplier sends invoices from multiple domains?","item-1",[1088,2102,2103],{},"Each email receiver can whitelist one domain. Create a separate email receiver address for each domain. This combines flexibility with security.",[2097,2105,2108],{"header":2106,"value":2107},"What if I receive both PDF and XML invoices from the same sender?","item-2",[1088,2109,2110],{},"Set the document type to \"Both\". The platform automatically detects whether it is a PDF or XML and applies the correct processing: PDF is converted via IDR conversion, XML is validated directly.",[2097,2112,2115],{"header":2113,"value":2114},"What if my organisation does not allow email forwarding?","item-3",[1088,2116,2117],{},"eConnect offers a direct connection with an Office 365 mailbox. The platform reads invoices directly from the connected mailbox, without emails needing to be forwarded. This is especially relevant with strict IT security rules.",[2097,2119,2122],{"header":2120,"value":2121},"What if notifications go to the wrong address or I want to change my fallback email address?","item-4",[1088,2123,2124,2125,2127,2128,2130,2131,1481,2133,2135],{},"Check the ",[1091,2126,1455],{}," in the receiver settings: notifications go there when no other recipient is set. Alternative: enable the checkbox ",[1091,2129,1465],{},", so notifications go to the sender of the submitted email. Change this via ",[1091,2132,1103],{},[1091,2134,314],{}," for the relevant organisation. The Email Receiver is per organisation; with multiple companies you must set the address per receiver separately.",[2137,2138],"hr",{},[1088,2140,2141,2142,1104],{},"Setting up a trusted sender for the first time? Read the step-by-step article in ",[1619,2143,2144],{"href":482},"Set up a trusted email sender",[2146,2147,2154],"e-button",{"className":2148,"color":2150,"target":2151,"to":2152,"variant":2153},[2149],"mt-4","accent","_blank","https://platform.econnect.eu","solid",[1088,2155,2156],{},"Manage your senders",[2158,2159,2160],"docs-related",{},[1121,2161,2162,2166,2170,2175,2179,2184,2189],{},[1124,2163,2164],{},[1619,2165,2144],{"href":482},[1124,2167,2168],{},[1619,2169,2075],{"href":80},[1124,2171,2172],{},[1619,2173,2174],{"href":451},"Submit purchase invoices by email",[1124,2176,2177],{},[1619,2178,192],{"href":454},[1124,2180,2181],{},[1619,2182,2183],{"href":244},"Set up receive notification",[1124,2185,2186],{},[1619,2187,2188],{"href":52},"Subscriptions on the eConnect platform",[1124,2190,2191],{},[1619,2192,2193],{"href":259},"Set up a workflow",{"title":874,"searchDepth":875,"depth":875,"links":2195},[2196,2197,2198,2199,2207,2208,2218,2219,2220,2227,2231,2235,2236],{"id":1115,"depth":875,"text":1116},{"id":1147,"depth":875,"text":1148},{"id":1185,"depth":875,"text":1186},{"id":1259,"depth":875,"text":1260,"children":2200},[2201,2203,2204,2205,2206],{"id":1267,"depth":2202,"text":1268},3,{"id":1284,"depth":2202,"text":1285},{"id":1291,"depth":2202,"text":1292},{"id":1312,"depth":2202,"text":1313},{"id":1319,"depth":2202,"text":1320},{"id":1346,"depth":875,"text":1181},{"id":1355,"depth":875,"text":1356,"children":2209},[2210,2211,2212,2213,2214,2215,2216,2217],{"id":1362,"depth":2202,"text":1363},{"id":1389,"depth":2202,"text":1390},{"id":1408,"depth":2202,"text":1409},{"id":1422,"depth":2202,"text":236},{"id":1448,"depth":2202,"text":1449},{"id":1499,"depth":2202,"text":1500},{"id":1530,"depth":2202,"text":1531},{"id":1537,"depth":2202,"text":1538},{"id":1544,"depth":875,"text":1545},{"id":1565,"depth":875,"text":1566},{"id":1572,"depth":875,"text":1573,"children":2221},[2222,2223,2224,2225,2226],{"id":1579,"depth":2202,"text":1580},{"id":1627,"depth":2202,"text":1628},{"id":1693,"depth":2202,"text":1694},{"id":1711,"depth":2202,"text":1712},{"id":1764,"depth":2202,"text":1765},{"id":1776,"depth":875,"text":1777,"children":2228},[2229,2230],{"id":1804,"depth":2202,"text":1805},{"id":1834,"depth":2202,"text":1835},{"id":1859,"depth":875,"text":1860,"children":2232},[2233,2234],{"id":1884,"depth":2202,"text":1885},{"id":1969,"depth":2202,"text":1970},{"id":2064,"depth":875,"text":2065},{"id":2091,"depth":875,"text":2092},"Use the Email Receiver dashboard: manage senders, configure all settings and send invoices via email.",[2239,2240,2241,2242,2243,2244],"eConnect email receiver","eConnect trusted sender manage","email receiver dashboard","eConnect email receiver settings","eConnect submit invoice email","eConnect O365 mailbox connect","2026-07-22","2026-07-31","docs",{"og_image":2249},"/images/og/docs.png","Article",{"title":314,"description":2237},"platform/geavanceerd/email-ontvanger","AwPG17hgNIQtNY6E_mZz84FAoqN8QGW5yDD4cfNhdBM",[2255,2260,2265,2269,2274,2279,2283,2287,2292],{"id":2256,"path":2257,"stem":2258,"title":2259},"home/cs/index.md","/cs","cs/index","Domů",{"id":2261,"path":2262,"stem":2263,"title":2264},"home/de/index.md","/de","de/index","Home",{"id":2266,"path":2267,"stem":2268,"title":2264},"home/en/index.md","/en","en/index",{"id":2270,"path":2271,"stem":2272,"title":2273},"home/es/index.md","/es","es/index","Inicio",{"id":2275,"path":2276,"stem":2277,"title":2278},"home/fr/index.md","/fr","fr/index","Accueil",{"id":2280,"path":2281,"stem":2282,"title":2264},"home/it/index.md","/it","it/index",{"id":2284,"path":2285,"stem":2286,"title":2264},"home/nl/index.md","/nl","nl/index",{"id":2288,"path":2289,"stem":2290,"title":2291},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":2293,"path":2294,"stem":2295,"title":2296},"home/sk/index.md","/sk","sk/index","Domov",[2298,2307,2314,2322,2330,2338,2346,2355,2362,2369,2376,2384,2391,2398,2414,2421,2426,2432,2438,2444,2450,2457,2463,2470,2478,2484,2492,2499,2507,2512,2517,2524,2530,2537,2545,2553,2560,2566,2575,2581,2587,2593,2599,2605,2612,2619,2623,2627,2634,2638,2644,2650,2655,2660,2666,2672,2683,2691,2699,2706,2712,2717,2728,2734,2739,2745,2750,2756,2762,2770,2776,2782,2789,2795,2801,2805,2812,2817,2823,2831,2835,2842,2848,2853,2858,2863,2869,2874,2880,2887,2892,2902,2908,2914,2920,2926,2933,2939,2945,2951,2958,2968,2974,2980,2985,2992,2997,3002,3006,3009,3013,3017,3021,3025,3028,3032,3037,3041,3045,3050,3056,3062,3068,3074,3080,3086,3092,3098,3104,3110,3116,3122,3128,3132,3138,3142],{"id":2299,"path":2300,"stem":2301,"title":2302,"description":2303,"icon":2304,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2305,"external_url":21,"navigation":595,"redirect":2306},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. Multi-format support, Peppol connectivity and international routing.","box","industries","/en/industries/wholesale-and-distribution",{"id":2308,"path":2309,"stem":2310,"title":2311,"description":2312,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2305,"external_url":21,"navigation":595,"redirect":2313},"sections/en/1.solutions/23.sector-manufacturing.md","/en/solutions/sector-manufacturing","en/1.solutions/23.sector-manufacturing","Manufacturing","E-invoicing and invoice processing for manufacturing and industry. Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":2315,"path":2316,"stem":2317,"title":2318,"description":2319,"icon":2320,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2305,"external_url":21,"navigation":595,"redirect":2321},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":2323,"path":2324,"stem":2325,"title":2326,"description":2327,"icon":2328,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2305,"external_url":21,"navigation":595,"redirect":2329},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. Send via Peppol or invoice portal, from your accounting package or API integration.","briefcase","/en/industries/business-services",{"id":2331,"path":2332,"stem":2333,"title":2334,"description":2335,"icon":2336,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2305,"external_url":21,"navigation":595,"redirect":2337},"sections/en/1.solutions/30.sector-higher-education.md","/en/solutions/sector-higher-education","en/1.solutions/30.sector-higher-education","Hogescholen en universiteiten","E-facturatie voor hoger onderwijs. Peppol-compliant, NLCIUS, OIN-validatie en inkooporderkoppeling.","government","/nl/sectoren/hogescholen-en-universiteiten",{"id":2339,"path":2340,"stem":2341,"title":2342,"description":2343,"icon":2344,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2345,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/automatic-transformation.md","/en/solutions/automatic-transformation","en/1.solutions/automatic-transformation","Automatische transformatie","Automatische conversie tussen factuurformaten zoals UBL en XRechnung.","translate","ai-processing",{"id":2347,"path":2348,"stem":2349,"title":2350,"description":2351,"icon":2352,"image":2353,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2354,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/benefits-e-invoicing.md","/en/solutions/benefits-e-invoicing","en/1.solutions/benefits-e-invoicing","Benefits of e‑invoicing","Lower costs, faster payment and less fraud, with figures from practice.","thumbsup","/images/sfeer/sfeer-duo-monitor.jpg","smooth-e-invoicing",{"id":2356,"path":2357,"stem":2358,"title":2359,"description":2360,"icon":2361,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/1.solutions/branches.md","/en/solutions/branches","en/1.solutions/branches","Branches","Sectorspecifieke e-facturatie voor de grootste branches en niches.","category",{"id":2363,"path":2364,"stem":2365,"title":2366,"description":2367,"icon":119,"image":2368,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2354,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-invoicing.md","/en/solutions/e-invoicing","en/1.solutions/e-invoicing","What is e‑invoicing","XML invoice that software processes directly via Peppol, with routing and formats.","/images/sfeer/sfeer-collega-greenroom-lach.jpg",{"id":2370,"path":2371,"stem":2372,"title":2373,"description":2374,"icon":2375,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2345,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-ordering.md","/en/solutions/e-ordering","en/1.solutions/e-ordering","E‑ordering","Purchase-to-pay via Peppol: van order tot factuurmatching.","circle-check",{"id":2377,"path":2378,"stem":2379,"title":2380,"description":2381,"icon":2382,"image":2383,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2354,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-procurement.md","/en/solutions/e-procurement","en/1.solutions/e-procurement","E‑procurement","Procurement from order to invoice, including matching via Peppol.","assignment-check","/images/sfeer/sfeer-developer-scherm-analyse.jpg",{"id":2385,"path":2386,"stem":2387,"title":2388,"description":2389,"icon":2390,"image":2353,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2345,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/email-classification.md","/en/solutions/email-classification","en/1.solutions/email-classification","E-mailclassificatie","Classificeert inkomende e-mails; alleen relevante documenten naar verwerking.","envelope",{"id":2392,"path":2393,"stem":2394,"title":2395,"description":2396,"icon":2397,"image":2383,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2345,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/hybrid-processing.md","/en/solutions/hybrid-processing","en/1.solutions/hybrid-processing","Hybride verwerking","E-facturen, PDF's en scans in een stroom, zonder handmatige triage.","workflow",{"id":2399,"path":2400,"stem":2401,"title":887,"description":2402,"icon":119,"image":21,"columns":2403,"tabs":2407,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/index.md","/en/solutions","en/1.solutions/index","E-invoicing solutions for large organisations. Send at scale, automate processing and run sector-specific Peppol routes, on a single platform.",[2404,2405,2406],{"key":2354,"label":890},{"key":2345,"label":893},{"key":2305,"label":896},[2408,2410,2412],{"key":2354,"label":890,"link":2409},"/en/smooth-e-invoicing",{"key":2345,"label":893,"link":2411},"/en/ai-processing",{"key":2305,"label":896,"link":2413},"/en/industries",{"id":2415,"path":2416,"stem":2417,"title":2418,"description":2419,"icon":2420,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2354,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/international-invoicing.md","/en/solutions/international-invoicing","en/1.solutions/international-invoicing","International invoicing","Multiple countries from one platform, with local formats and ViDA-ready.","globe",{"id":2422,"path":2423,"stem":2424,"title":901,"description":2425,"icon":356,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2354,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/invoice-portal.md","/en/solutions/invoice-portal","en/1.solutions/invoice-portal","Send free e-invoices via Peppol. Create an account in minutes and start right away. Ideal for freelancers and small businesses.",{"id":2427,"path":2428,"stem":2429,"title":2430,"description":2431,"icon":422,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/1.solutions/invoice-processing.md","/en/solutions/invoice-processing","en/1.solutions/invoice-processing","Invoice processing","Process every invoice automatically: PDF, scan, email or e-invoice. 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