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All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":55,"auth":21,"body":1077,"canonical":21,"description":1434,"extension":882,"icon":21,"image":21,"keywords":1435,"last_reviewed":1446,"last_updated":1447,"layout":1448,"listed":42,"meta":1449,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":56,"redirect":21,"schema_type":1451,"search_boost":21,"seo":1452,"seo_description":21,"seo_title":21,"show_chat":595,"stem":57,"translationKey":1453,"__hash__":1454},"product/en/5.docs/1.product/1.platform/2.account/2.top-up-credit.md",{"type":871,"value":1078,"toc":1420},[1079,1084,1088,1098,1103,1106,1232,1235,1239,1246,1250,1253,1257,1264,1267,1270,1274,1281,1288,1292,1295,1302,1306,1373,1376,1383,1394],[1080,1081,1083],"h1",{"id":1082},"top-up-transaction-credit","Top up transaction credit",[1085,1086,1087],"p",{},"eConnect works with prepaid transaction credit. Each processed invoice that was not manually created and sent on the platform is deducted from your balance. Insufficient balance? The platform blocks all API connections (SOAP and REST) and only administrators can still log in. Manual invoicing, Peppol reception and email processing continue to work. It is therefore important to top up your credit in time.",[1089,1090,1091],"blockquote",{},[1085,1092,1093,1097],{},[1094,1095,1096],"strong",{},"Note",": Only an environment administrator with access to a payment environment can manually top up credit.",[1099,1100,1102],"h2",{"id":1101},"manual-top-up-via-ideal-wero","Manual top-up via iDEAL | Wero",[1085,1104,1105],{},"The fastest way to top up your credit is via iDEAL | Wero. The credit is available immediately after payment.",[1107,1108,1109,1114,1125,1132,1136,1139,1216,1220,1226],"e-steps",{},[1110,1111,1113],"h3",{"id":1112},"step-1-go-to-pay-and-top-up","Step 1: Go to Pay and top up",[1085,1115,1116,1117,1120,1121,1124],{},"Click ",[1094,1118,1119],{},"My environment"," in the side menu and open the ",[1094,1122,1123],{},"Pay and top up"," tab.",[1085,1126,1127],{},[1128,1129],"img",{"alt":1130,"src":1131},"Click My environment in the side menu, orange outline around the My environment menu option","/platform/images/en-top-up-credit-1.png",[1110,1133,1135],{"id":1134},"step-2-choose-the-amount","Step 2: Choose the amount",[1085,1137,1138],{},"Select the desired top-up amount. With higher amounts you benefit from bundle discounts.",[1140,1141,1142,1158],"table",{},[1143,1144,1145],"thead",{},[1146,1147,1148,1152,1155],"tr",{},[1149,1150,1151],"th",{},"Top-up",[1149,1153,1154],{},"Bonus",[1149,1156,1157],{},"Total credit",[1159,1160,1161,1172,1183,1194,1205],"tbody",{},[1146,1162,1163,1167,1170],{},[1164,1165,1166],"td",{},"€ 10",[1164,1168,1169],{},"0%",[1164,1171,1166],{},[1146,1173,1174,1177,1180],{},[1164,1175,1176],{},"€ 100",[1164,1178,1179],{},"5%",[1164,1181,1182],{},"€ 105",[1146,1184,1185,1188,1191],{},[1164,1186,1187],{},"€ 400",[1164,1189,1190],{},"7,5%",[1164,1192,1193],{},"€ 430",[1146,1195,1196,1199,1202],{},[1164,1197,1198],{},"€ 1.000",[1164,1200,1201],{},"15%",[1164,1203,1204],{},"€ 1.150",[1146,1206,1207,1210,1213],{},[1164,1208,1209],{},"€ 6.000",[1164,1211,1212],{},"25%",[1164,1214,1215],{},"€ 7.500",[1110,1217,1219],{"id":1218},"step-3-pay-via-ideal-wero","Step 3: Pay via iDEAL | Wero",[1085,1221,1116,1222,1225],{},[1094,1223,1224],{},"Top up"," and complete the iDEAL | Wero payment. There is no minimum amount.",[1085,1227,1228],{},[1128,1229],{"alt":1230,"src":1231},"The top-up page with amount selection and the Top up button, orange outline around the Top up button","/platform/images/en-top-up-credit-2.png",[1085,1233,1234],{},"Don't have access to iDEAL | Wero or Bancontact? Contact Customer Support to request an authorisation form.",[1099,1236,1238],{"id":1237},"top-up-via-bancontact-belgium","Top up via Bancontact (Belgium)",[1085,1240,1241,1242,1245],{},"Belgian customers can top up their credit via ",[1094,1243,1244],{},"Bancontact",". This works the same as iDEAL | Wero: choose the amount, pay and your credit is available immediately. Bancontact can also be used for setting up automatic direct debit.",[1099,1247,1249],{"id":1248},"ideal-to-wero-20262027","iDEAL to Wero (2026–2027)",[1085,1251,1252],{},"iDEAL is gradually being rebranded to Wero, the European digital wallet of the European Payments Initiative (EPI). Since early 2026 the co-branding \"iDEAL | Wero\" has been active; by end of 2027 the name will become Wero entirely. Wero is active in Germany, France and Belgium; the Netherlands will follow in 2026. Ultimately, Wero will enable cross-border payments within the eurozone. For eConnect customers nothing changes: iDEAL | Wero works in exactly the same way as before.",[1099,1254,1256],{"id":1255},"automatic-top-up","Automatic top-up",[1085,1258,1259,1260,1263],{},"Want to prevent your balance from running out unexpectedly? Set up automatic top-up via ",[1094,1261,1262],{},"My environment > Edit > Automatic top-up",". The platform calculates your average daily usage over the past 100 days and tops up automatically when the credit is insufficient for the coming 20 days.",[1085,1265,1266],{},"When setting up automatic top-up, a small mandate of EUR 0.01 is collected via iDEAL | Wero or Bancontact to verify the payment details. After verification everything runs automatically: you receive an invoice after each collection.",[1085,1268,1269],{},"If an automatic direct debit fails, you as account administrator receive an email notification. You can then top up your credit manually via iDEAL or Wero. The status of all direct debit mandates and executed collections is visible in the platform.",[1099,1271,1273],{"id":1272},"pay-on-account-professional-and-higher","Pay on account (Professional and higher)",[1085,1275,1276,1277,1280],{},"From the ",[1094,1278,1279],{},"Professional subscription"," you can also top up by invoice (\"pay on account\"). The minimum amount for pay on account is EUR 100. The credit is added immediately; the invoice follows afterwards.",[1085,1282,1283,1284,1287],{},"With the ",[1094,1285,1286],{},"Basic subscription",", pay on account is not available. You can only top up via iDEAL | Wero, Bancontact or automatic direct debit.",[1099,1289,1291],{"id":1290},"prevent-a-negative-balance","Prevent a negative balance",[1085,1293,1294],{},"A negative balance blocks all API connections (SOAP and REST) and restricts login to administrators only. Manual invoicing, Peppol reception and email processing via the Email Receiver continue to work. The cost of a received invoice is at most EUR 0.341, so make sure to top up at least that amount extra. Otherwise the topped-up amount is immediately consumed by the incoming invoice for this top-up and the blocking cycle starts again.",[1089,1296,1297],{},[1085,1298,1299,1301],{},[1094,1300,1096],{},": refunds of prepaid credit are not possible (in accordance with the Terms and Conditions).",[1099,1303,1305],{"id":1304},"frequently-asked-questions","Frequently asked questions",[1307,1308,1309,1317,1324,1331,1338,1361],"e-accordion",{},[1310,1311,1314],"e-accordion-item",{"header":1312,"value":1313},"Can I top up credit as a Belgian customer too?","item-1",[1085,1315,1316],{},"Yes, Belgian customers can top up their credit via Bancontact. This works the same as iDEAL | Wero: choose the amount, pay and your credit is available immediately. Bancontact can also be used for automatic direct debit.",[1310,1318,1321],{"header":1319,"value":1320},"How much bonus do I get with a larger top-up?","item-2",[1085,1322,1323],{},"With higher top-ups you receive bonus credit: 5% on € 100, 7,5% on € 400, 15% on € 1.000 and 25% on € 6.000. The bonus is added directly to your credit and lowers the effective cost per transaction.",[1310,1325,1328],{"header":1326,"value":1327},"What should I do if my automatic direct debit fails?","item-3",[1085,1329,1330],{},"You receive an email notification as account administrator. You can then top up your credit manually via iDEAL | Wero or Bancontact. The status of all direct debit mandates and executed collections is visible in the platform via My environment.",[1310,1332,1335],{"header":1333,"value":1334},"Is refund of prepaid credit possible?","item-4",[1085,1336,1337],{},"No, remaining prepaid credit cannot be refunded. This is set out in eConnect's General Terms and Conditions.",[1310,1339,1342,1358],{"header":1340,"value":1341},"My environment is blocked due to a negative balance. What should I do?","item-5",[1085,1343,1344,1345,1348,1349,1352,1353,1357],{},"If you receive the notification that your environment has been temporarily blocked due to a negative balance, the environment administrator must top up the credit via ",[1094,1346,1347],{},"My environment > Pay and top up",". You can pay via iDEAL | Wero or Bancontact. Once your balance is positive again, the block is automatically lifted. The daily reminder emails will also stop. Not every user has administrator rights. Not sure who your environment administrator is? See ",[1350,1351,90],"a",{"href":91},". Then set up ",[1350,1354,1356],{"href":1355},"#automatic-top-up","automatic top-up"," to prevent this in the future.",[1085,1359,1360],{},"Do you receive these automatic balance-block emails repeatedly while you no longer manage the environment, or logging in or topping up doesn't work? These are not incident notifications, but repeated alerts for as long as the balance remains negative. In that case, contact the actual environment administrator, or restore your own platform access first.",[1310,1362,1365],{"header":1363,"value":1364},"I no longer have access to the platform, how do I get my top-up invoice?","item-6",[1085,1366,1367,1368,1372],{},"A top-up invoice (including for an automatic Bancontact or iDEAL/Wero direct debit) is always an eConnect platform invoice, never an invoice from a third party via Peppol. The original invoice is in the Inbox on platform.econnect.eu, on the invoice date. If you no longer have active platform access, you don't need to log in first: Customer Support or ",[1350,1369,1371],{"href":1370},"mailto:finance@econnect.eu","finance@econnect.eu"," will send the requested invoice directly as a PDF copy by email. Want to manage notifications about new documents yourself from now on, or forward them automatically to a fixed email address? That does require a working account: restore your access first.",[1374,1375],"hr",{},[1085,1377,1378,1379,1382],{},"Want to know how your balance is composed? Read ",[1350,1380,1381],{"href":60},"What is my balance and how does credit work?",".",[1384,1385,1392],"e-button",{"className":1386,"color":1388,"target":1389,"to":1390,"variant":1391},[1387],"mt-4","accent","_blank","https://platform.econnect.eu","solid",[1085,1393,55],{},[1395,1396,1397],"docs-related",{},[1398,1399,1400,1405,1410,1415],"ul",{},[1401,1402,1403],"li",{},[1350,1404,1381],{"href":60},[1401,1406,1407],{},[1350,1408,1409],{"href":76},"iDEAL | Wero payment failed during activation, what now?",[1401,1411,1412],{},[1350,1413,1414],{"href":52},"Subscriptions on the eConnect platform",[1401,1416,1417],{},[1350,1418,1419],{"href":72},"Cancel your eConnect account",{"title":874,"searchDepth":875,"depth":875,"links":1421},[1422,1428,1429,1430,1431,1432,1433],{"id":1101,"depth":875,"text":1102,"children":1423},[1424,1426,1427],{"id":1112,"depth":1425,"text":1113},3,{"id":1134,"depth":1425,"text":1135},{"id":1218,"depth":1425,"text":1219},{"id":1237,"depth":875,"text":1238},{"id":1248,"depth":875,"text":1249},{"id":1255,"depth":875,"text":1256},{"id":1272,"depth":875,"text":1273},{"id":1290,"depth":875,"text":1291},{"id":1304,"depth":875,"text":1305},"How to top up your eConnect credit via iDEAL | Wero, Bancontact or automatically.",[1436,1437,1438,1439,1440,1441,1442,1443,1444,1445],"eConnect top up credit","eConnect add balance","iDEAL Wero top up eConnect","eConnect prepaid credit","eConnect Bancontact top up","how to top up eConnect credit","top-up invoice without platform access","eConnect insufficient credit","eConnect too little credit","eConnect balance too low","2026-07-22","2026-08-12","docs",{"og_image":1450},"/images/og/docs.png","HowTo",{"title":55,"description":1434},"platform/account/tegoed-opwaarderen","2Hvd6HBieEVFbMJB8zBMbrhrVTBQOWo2ZTyZrYio_ow",[1456,1461,1466,1470,1475,1480,1484,1488,1493],{"id":1457,"path":1458,"stem":1459,"title":1460},"home/cs/index.md","/cs","cs/index","Domů",{"id":1462,"path":1463,"stem":1464,"title":1465},"home/de/index.md","/de","de/index","Home",{"id":1467,"path":1468,"stem":1469,"title":1465},"home/en/index.md","/en","en/index",{"id":1471,"path":1472,"stem":1473,"title":1474},"home/es/index.md","/es","es/index","Inicio",{"id":1476,"path":1477,"stem":1478,"title":1479},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1481,"path":1482,"stem":1483,"title":1465},"home/it/index.md","/it","it/index",{"id":1485,"path":1486,"stem":1487,"title":1465},"home/nl/index.md","/nl","nl/index",{"id":1489,"path":1490,"stem":1491,"title":1492},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1494,"path":1495,"stem":1496,"title":1497},"home/sk/index.md","/sk","sk/index","Domov",[1499,1508,1515,1523,1531,1539,1547,1556,1563,1570,1577,1585,1592,1599,1615,1622,1627,1633,1639,1645,1651,1658,1664,1671,1679,1685,1693,1700,1708,1713,1718,1725,1731,1738,1746,1754,1761,1767,1776,1782,1788,1794,1800,1806,1813,1820,1824,1828,1835,1839,1845,1851,1856,1861,1867,1873,1884,1892,1900,1907,1913,1918,1929,1935,1940,1946,1951,1957,1963,1971,1977,1983,1990,1996,2002,2006,2013,2018,2024,2032,2036,2043,2049,2054,2059,2064,2070,2075,2081,2088,2093,2103,2109,2115,2121,2127,2134,2140,2146,2152,2159,2169,2175,2181,2186,2193,2198,2203,2207,2210,2214,2218,2222,2226,2229,2233,2238,2242,2246,2251,2257,2263,2269,2275,2281,2287,2293,2299,2305,2311,2317,2323,2329,2333,2339,2343],{"id":1500,"path":1501,"stem":1502,"title":1503,"description":1504,"icon":1505,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1506,"external_url":21,"navigation":595,"redirect":1507},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. Multi-format support, Peppol connectivity and international routing.","box","industries","/en/industries/wholesale-and-distribution",{"id":1509,"path":1510,"stem":1511,"title":1512,"description":1513,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1506,"external_url":21,"navigation":595,"redirect":1514},"sections/en/1.solutions/23.sector-manufacturing.md","/en/solutions/sector-manufacturing","en/1.solutions/23.sector-manufacturing","Manufacturing","E-invoicing and invoice processing for manufacturing and industry. Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":1516,"path":1517,"stem":1518,"title":1519,"description":1520,"icon":1521,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1506,"external_url":21,"navigation":595,"redirect":1522},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1524,"path":1525,"stem":1526,"title":1527,"description":1528,"icon":1529,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1506,"external_url":21,"navigation":595,"redirect":1530},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. Send via Peppol or invoice portal, from your accounting package or API integration.","briefcase","/en/industries/business-services",{"id":1532,"path":1533,"stem":1534,"title":1535,"description":1536,"icon":1537,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1506,"external_url":21,"navigation":595,"redirect":1538},"sections/en/1.solutions/30.sector-higher-education.md","/en/solutions/sector-higher-education","en/1.solutions/30.sector-higher-education","Hogescholen en universiteiten","E-facturatie voor hoger onderwijs. Peppol-compliant, NLCIUS, OIN-validatie en inkooporderkoppeling.","government","/nl/sectoren/hogescholen-en-universiteiten",{"id":1540,"path":1541,"stem":1542,"title":1543,"description":1544,"icon":1545,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1546,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/automatic-transformation.md","/en/solutions/automatic-transformation","en/1.solutions/automatic-transformation","Automatische transformatie","Automatische conversie tussen factuurformaten zoals UBL en XRechnung.","translate","ai-processing",{"id":1548,"path":1549,"stem":1550,"title":1551,"description":1552,"icon":1553,"image":1554,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1555,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/benefits-e-invoicing.md","/en/solutions/benefits-e-invoicing","en/1.solutions/benefits-e-invoicing","Benefits of e‑invoicing","Lower costs, faster payment and less fraud, with figures from practice.","thumbsup","/images/sfeer/sfeer-duo-monitor.jpg","smooth-e-invoicing",{"id":1557,"path":1558,"stem":1559,"title":1560,"description":1561,"icon":1562,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/1.solutions/branches.md","/en/solutions/branches","en/1.solutions/branches","Branches","Sectorspecifieke e-facturatie voor de grootste branches en niches.","category",{"id":1564,"path":1565,"stem":1566,"title":1567,"description":1568,"icon":119,"image":1569,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1555,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-invoicing.md","/en/solutions/e-invoicing","en/1.solutions/e-invoicing","What is e‑invoicing","XML invoice that software processes directly via Peppol, with routing and formats.","/images/sfeer/sfeer-collega-greenroom-lach.jpg",{"id":1571,"path":1572,"stem":1573,"title":1574,"description":1575,"icon":1576,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1546,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-ordering.md","/en/solutions/e-ordering","en/1.solutions/e-ordering","E‑ordering","Purchase-to-pay via Peppol: van order tot factuurmatching.","circle-check",{"id":1578,"path":1579,"stem":1580,"title":1581,"description":1582,"icon":1583,"image":1584,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1555,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-procurement.md","/en/solutions/e-procurement","en/1.solutions/e-procurement","E‑procurement","Procurement from order to invoice, including matching via Peppol.","assignment-check","/images/sfeer/sfeer-developer-scherm-analyse.jpg",{"id":1586,"path":1587,"stem":1588,"title":1589,"description":1590,"icon":1591,"image":1554,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1546,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/email-classification.md","/en/solutions/email-classification","en/1.solutions/email-classification","E-mailclassificatie","Classificeert inkomende e-mails; alleen relevante documenten naar verwerking.","envelope",{"id":1593,"path":1594,"stem":1595,"title":1596,"description":1597,"icon":1598,"image":1584,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1546,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/hybrid-processing.md","/en/solutions/hybrid-processing","en/1.solutions/hybrid-processing","Hybride verwerking","E-facturen, PDF's en scans in een stroom, zonder handmatige triage.","workflow",{"id":1600,"path":1601,"stem":1602,"title":887,"description":1603,"icon":119,"image":21,"columns":1604,"tabs":1608,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/index.md","/en/solutions","en/1.solutions/index","E-invoicing solutions for large organisations. Send at scale, automate processing and run sector-specific Peppol routes, on a single platform.",[1605,1606,1607],{"key":1555,"label":890},{"key":1546,"label":893},{"key":1506,"label":896},[1609,1611,1613],{"key":1555,"label":890,"link":1610},"/en/smooth-e-invoicing",{"key":1546,"label":893,"link":1612},"/en/ai-processing",{"key":1506,"label":896,"link":1614},"/en/industries",{"id":1616,"path":1617,"stem":1618,"title":1619,"description":1620,"icon":1621,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1555,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/international-invoicing.md","/en/solutions/international-invoicing","en/1.solutions/international-invoicing","International invoicing","Multiple countries from one platform, with local formats and ViDA-ready.","globe",{"id":1623,"path":1624,"stem":1625,"title":901,"description":1626,"icon":356,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1555,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/invoice-portal.md","/en/solutions/invoice-portal","en/1.solutions/invoice-portal","Send free e-invoices via Peppol. Create an account in minutes and start right away. Ideal for freelancers and small businesses.",{"id":1628,"path":1629,"stem":1630,"title":1631,"description":1632,"icon":422,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/1.solutions/invoice-processing.md","/en/solutions/invoice-processing","en/1.solutions/invoice-processing","Invoice processing","Process every invoice automatically: PDF, scan, email or e-invoice. 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