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All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":79,"auth":21,"body":1077,"canonical":21,"description":1535,"extension":882,"icon":21,"image":21,"keywords":1536,"last_reviewed":1543,"last_updated":1544,"layout":1545,"listed":42,"meta":1546,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":80,"redirect":21,"schema_type":1548,"search_boost":21,"seo":1549,"seo_description":21,"seo_title":21,"show_chat":595,"stem":81,"translationKey":1550,"__hash__":1551},"product/en/5.docs/1.product/1.platform/2.account/9.extra-email-address.md",{"type":871,"value":1078,"toc":1516},[1079,1084,1088,1091,1096,1099,1112,1128,1132,1219,1231,1235,1238,1255,1258,1261,1268,1273,1296,1310,1317,1332,1336,1339,1357,1361,1364,1391,1397,1401,1411,1426,1432,1436,1473,1476,1482,1493],[1080,1081,1083],"h1",{"id":1082},"add-an-extra-email-address-to-your-account","Add an extra email address to your account",[1085,1086,1087],"p",{},"By default your eConnect account is linked to the username you registered with. A username always takes the form of an email address, but in this context it is not used to send or receive email -- only to log in and use other system functionality.",[1085,1089,1090],{},"Want to submit invoices from a different address, or log in with a second username? You can add an extra username to your profile. This is only possible for addresses within the same domain as your existing username.",[1092,1093,1095],"h2",{"id":1094},"when-to-add-an-extra-email-address","When to add an extra email address",[1085,1097,1098],{},"There are several situations where an extra username is useful:",[1100,1101,1102,1106,1109],"ul",{},[1103,1104,1105],"li",{},"You want to submit invoices by email from an address other than your main username (for example a shared administration address).",[1103,1107,1108],{},"You want to log in to the platform with an alternative username.",[1103,1110,1111],{},"Your organisation uses multiple addresses within the same domain.",[1113,1114,1115],"blockquote",{},[1085,1116,1117,1121,1122,1127],{},[1118,1119,1120],"strong",{},"Note",": you can only add a username that falls under the same domain as your existing username. Want to link an address with a different domain? Read ",[1123,1124,1126],"a",{"href":1125},"#email-address-with-a-different-domain","Email address with a different domain"," further down this page.",[1092,1129,1131],{"id":1130},"step-by-step","Step by step",[1133,1134,1135,1140,1150,1154,1160,1167,1171,1178,1182,1189,1195,1199,1202,1206],"e-steps",{},[1136,1137,1139],"h3",{"id":1138},"step-1-log-in-to-the-platform","Step 1: Log in to the platform",[1085,1141,1142,1143,1149],{},"Log in to ",[1123,1144,1148],{"href":1145,"rel":1146},"https://platform.econnect.eu",[1147],"nofollow","platform.econnect.eu",".",[1136,1151,1153],{"id":1152},"step-2-open-your-profile","Step 2: Open your profile",[1085,1155,1156,1157,1149],{},"Click your profile name in the top right and choose ",[1118,1158,1159],{},"Edit profile",[1085,1161,1162],{},[1163,1164],"img",{"alt":1165,"src":1166},"Click your profile name in the top right and choose Edit profile, orange outline around the profile menu","/platform/images/nl-extra-emailadres-1.png",[1136,1168,1170],{"id":1169},"step-3-go-to-extra-email","Step 3: Go to Extra email",[1085,1172,1173,1174,1177],{},"Go to the ",[1118,1175,1176],{},"Extra email"," section.",[1136,1179,1181],{"id":1180},"step-4-add-the-email-address","Step 4: Add the email address",[1085,1183,1184,1185,1188],{},"Click ",[1118,1186,1187],{},"Add"," and enter the username (email address) you want to link. Only addresses within the same domain as your existing username are allowed.",[1085,1190,1191],{},[1163,1192],{"alt":1193,"src":1194},"The Extra email section with the Add button, orange outline around the Add button","/platform/images/nl-extra-emailadres-2.png",[1136,1196,1198],{"id":1197},"step-5-confirm-via-email","Step 5: Confirm via email",[1085,1200,1201],{},"You will receive a verification email at the new address. Click the link to confirm the address.",[1136,1203,1205],{"id":1204},"step-6-check-your-profile","Step 6: Check your profile",[1085,1207,1208,1209,1212,1213,1215,1216,1218],{},"As long as the address has not been (fully) verified, you will see a ",[1118,1210,1211],{},"yellow exclamation mark"," next to it in the ",[1118,1214,1176],{}," section. After verification this mark disappears and the address becomes fully active under ",[1118,1217,1176],{}," in your profile.",[1113,1220,1221],{},[1085,1222,1223,1225,1226,1230],{},[1118,1224,1120],{},": the verification link has a limited validity. Already clicked the verification email but the yellow exclamation mark stays? Refresh the screen first -- sometimes the profile does not update the status immediately. If the mark remains after refreshing, the link has likely expired or was not fully completed. In that case, contact ",[1123,1227,1229],{"href":1228},"mailto:support@econnect.eu","support@econnect.eu"," to have a new verification email sent.",[1092,1232,1234],{"id":1233},"what-changes-after-adding","What changes after adding?",[1085,1236,1237],{},"After adding an extra email address you can:",[1100,1239,1240,1246],{},[1103,1241,1242,1245],{},[1118,1243,1244],{},"Log in"," to the platform with both your original and your new email address. The permissions and environment remain identical.",[1103,1247,1248,1251,1252,1254],{},[1118,1249,1250],{},"Submit invoices"," by email from the new address, provided the ",[1123,1253,314],{"href":315}," accepts this address as a trusted sender.",[1085,1256,1257],{},"The extra email address is treated as a full alternative to your main address. There is no difference in permissions or functionality.",[1092,1259,1126],{"id":1260},"email-address-with-a-different-domain",[1085,1262,1263,1264,1267],{},"You can only add a username that falls under the same domain as your existing username. If you want to link an email address with a different domain, that domain must be configured as a ",[1118,1265,1266],{},"shared domain"," in your environment.",[1085,1269,1270],{},[1118,1271,1272],{},"When multi-domain / shared domain is relevant:",[1100,1274,1275,1287,1290,1293],{},[1103,1276,1277,1278,1282,1283,1286],{},"Companies with domain variants (for example ",[1279,1280,1281],"code",{},".com"," and ",[1279,1284,1285],{},".nl",")",[1103,1288,1289],{},"Merged organisations that want to keep both domains",[1103,1291,1292],{},"Different brand names under one environment",[1103,1294,1295],{},"Software partners who want users with different domain names to access the same eConnect environment",[1085,1297,1298,1301,1302,1305,1306,1309],{},[1118,1299,1300],{},"Example:"," without shared domains only ",[1279,1303,1304],{},"@abc.com"," (domain owner) can be added; ",[1279,1307,1308],{},"@abc.nl"," cannot. With shared domains both can, provided users are invited explicitly.",[1085,1311,1312,1313,1316],{},"As a user you cannot configure this yourself. Only the Administrator of your environment can contact Support or Delivery to have this configured. ",[1118,1314,1315],{},"Explicit customer consent is required"," before domains are made shared: the access structure changes and new users must then be invited explicitly (automatic linking based on domain no longer applies).",[1113,1318,1319],{},[1085,1320,1321,1324,1325,1328,1329,1331],{},[1118,1322,1323],{},"Special case",": if the other domain already has its own, non-shared environment with a different Administrator, ",[1118,1326,1327],{},"both Administrators"," must give explicit consent before Support can set both domains as shared. Contact ",[1123,1330,1229],{"href":1228}," for more information.",[1136,1333,1335],{"id":1334},"risks-of-a-shared-domain","Risks of a shared domain",[1085,1337,1338],{},"Setting a shared domain is irreversible and has several important consequences:",[1100,1340,1341,1351],{},[1103,1342,1343,1346,1347,1350],{},[1118,1344,1345],{},"Self-registration after shared domain is set",": if a user still tries to self-register after a shared domain is configured (with or without invitation), a separate 'loose' environment is created without access to the organisation. Removing such an incorrectly created loose environment can take ",[1118,1348,1349],{},"several days"," before correct, manual addition by the Administrator is possible.",[1103,1352,1353,1356],{},[1118,1354,1355],{},"No partner constructions",": with a shared domain it is not possible to set up partner constructions between different environments. This is especially relevant for accountants and software partners who serve multiple customers -- they then need a separate login for each customer, not one overarching access.",[1136,1358,1360],{"id":1359},"cleaning-up-an-unintended-user-on-an-exclusive-customer-domain","Cleaning up an unintended user on an exclusive customer domain",[1085,1362,1363],{},"If a user has accidentally self-registered on a domain that belongs exclusively to one customer environment, the cleanup follows the same shared-domain configuration:",[1365,1366,1367,1378,1381,1388],"ol",{},[1103,1368,1369,1370,1373,1374,1377],{},"Support or Delivery makes the domain ",[1118,1371,1372],{},"shared",". ",[1118,1375,1376],{},"Customer consent"," from the environment owner remains mandatory; communicate in advance that this is irreversible and brings the partner-construction limitation.",[1103,1379,1380],{},"The unintended user (without organisation access) is removed from the existing environment. As long as there is no link to an organisation, that user sees nothing anyway.",[1103,1382,1383,1384,1387],{},"A ",[1118,1385,1386],{},"new, separate environment"," is created for the affected user on the same domain. After shared domain is set, automatic linking no longer applies; new users are explicitly invited from then on.",[1103,1389,1390],{},"Communication with the affected user about this process goes via Support, not via the customer or partner who reported it.",[1085,1392,1393,1396],{},[1118,1394,1395],{},"Impact on the existing environment",": with a clean cleanup (only removing the unintended user + creating a separate environment for that user), nothing structurally changes to the access or setup of the existing environment, provided no other changes are made. All other shared-domain consequences described above (no partner constructions, irreversibility) continue to apply.",[1092,1398,1400],{"id":1399},"difference-from-the-email-receiver","Difference from the Email Receiver",[1085,1402,1403,1404,1407,1408,1410],{},"This article is about adding an extra email address to your ",[1118,1405,1406],{},"user account",". That is different from setting up a trusted sender in the ",[1118,1409,314],{},". The Email Receiver determines which external email addresses may submit invoices to your organisation. The extra email address on your account determines which addresses you can use to log in and submit.",[1085,1412,1413,1414,1417,1418,1421,1422,1425],{},"The domain restriction (same domain only) applies only to email receivers of type ",[1118,1415,1416],{},"ALL_IN_VERIFIED"," -- these are receivers that only accept email from verified users within the environment. For receivers of type ",[1118,1419,1420],{},"ACCEPT_ALL"," or ",[1118,1423,1424],{},"SPECIFIC_ADDRESS"," this restriction does not apply.",[1085,1427,1428,1429,1149],{},"Looking for information about setting up trusted senders? Read ",[1123,1430,1431],{"href":315},"Email Receiver: the dashboard and sender management",[1092,1433,1435],{"id":1434},"frequently-asked-questions","Frequently asked questions",[1437,1438,1439,1447,1454,1463],"e-accordion",{},[1440,1441,1444],"e-accordion-item",{"header":1442,"value":1443},"Is an extra username the same as a trusted sender?","item-1",[1085,1445,1446],{},"No, those are two different things. An extra username is linked to your user account so you can log in and submit with it. A trusted sender is configured on the Email Receiver and determines which external email addresses may submit invoices to your organisation.",[1440,1448,1451],{"header":1449,"value":1450},"Can I submit invoices from my extra username?","item-2",[1085,1452,1453],{},"Yes, provided the Email Receiver accepts this address as a trusted sender. The extra username on your account determines which addresses you can use to log in and submit. The Email Receiver additionally determines which addresses pass the whitelist.",[1440,1455,1458],{"header":1456,"value":1457},"What if the verification link has expired?","item-3",[1085,1459,1460,1461,1230],{},"The verification link has limited validity. If the link expired before you clicked it, contact ",[1123,1462,1229],{"href":1228},[1440,1464,1467],{"header":1465,"value":1466},"Why is there a yellow exclamation mark next to my extra email address?","item-4",[1085,1468,1469,1470,1472],{},"A yellow exclamation mark next to an extra email address means the address has not been (fully) verified yet. Already clicked the verification email but the mark stays? Refresh the screen first. If the mark still remains after refreshing, the verification link has likely expired; contact ",[1123,1471,1229],{"href":1228}," for a new verification email.",[1474,1475],"hr",{},[1085,1477,1478,1479,1149],{},"Want to change your primary email address instead of adding an extra one? Read ",[1123,1480,1481],{"href":68},"Change your account email address",[1483,1484,1490],"e-button",{"className":1485,"color":1487,"target":1488,"to":1145,"variant":1489},[1486],"mt-4","accent","_blank","solid",[1085,1491,1492],{},"Add an email address",[1494,1495,1496],"docs-related",{},[1100,1497,1498,1502,1506,1511],{},[1103,1499,1500],{},[1123,1501,1481],{"href":68},[1103,1503,1504],{},[1123,1505,1431],{"href":315},[1103,1507,1508],{},[1123,1509,1510],{"href":482},"Set up a trusted email sender",[1103,1512,1513],{},[1123,1514,1515],{"href":24},"The platform structure: environment, user and organisation",{"title":874,"searchDepth":875,"depth":875,"links":1517},[1518,1519,1528,1529,1533,1534],{"id":1094,"depth":875,"text":1095},{"id":1130,"depth":875,"text":1131,"children":1520},[1521,1523,1524,1525,1526,1527],{"id":1138,"depth":1522,"text":1139},3,{"id":1152,"depth":1522,"text":1153},{"id":1169,"depth":1522,"text":1170},{"id":1180,"depth":1522,"text":1181},{"id":1197,"depth":1522,"text":1198},{"id":1204,"depth":1522,"text":1205},{"id":1233,"depth":875,"text":1234},{"id":1260,"depth":875,"text":1126,"children":1530},[1531,1532],{"id":1334,"depth":1522,"text":1335},{"id":1359,"depth":1522,"text":1360},{"id":1399,"depth":875,"text":1400},{"id":1434,"depth":875,"text":1435},"Add an extra email address to your eConnect account to submit invoices or log in.",[1537,1538,1539,1540,1541,1542],"eConnect add extra email address","eConnect second email address account","eConnect extra email profile","eConnect verify email address","eConnect submit different email address","submit invoices multiple email addresses","2026-07-22","2026-08-12","docs",{"og_image":1547},"/images/og/docs.png","HowTo",{"title":79,"description":1535},"platform/account/extra-emailadres","_xuWeFze6bfi5asclJmqrj6PcFrxPpz1CMXvmcc5VjQ",[1553,1558,1563,1567,1572,1577,1581,1585,1590],{"id":1554,"path":1555,"stem":1556,"title":1557},"home/cs/index.md","/cs","cs/index","Domů",{"id":1559,"path":1560,"stem":1561,"title":1562},"home/de/index.md","/de","de/index","Home",{"id":1564,"path":1565,"stem":1566,"title":1562},"home/en/index.md","/en","en/index",{"id":1568,"path":1569,"stem":1570,"title":1571},"home/es/index.md","/es","es/index","Inicio",{"id":1573,"path":1574,"stem":1575,"title":1576},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1578,"path":1579,"stem":1580,"title":1562},"home/it/index.md","/it","it/index",{"id":1582,"path":1583,"stem":1584,"title":1562},"home/nl/index.md","/nl","nl/index",{"id":1586,"path":1587,"stem":1588,"title":1589},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1591,"path":1592,"stem":1593,"title":1594},"home/sk/index.md","/sk","sk/index","Domov",[1596,1605,1612,1620,1628,1636,1644,1653,1660,1667,1674,1682,1689,1696,1712,1719,1724,1730,1736,1742,1748,1755,1761,1768,1776,1782,1790,1797,1805,1810,1815,1822,1828,1835,1843,1851,1858,1864,1873,1879,1885,1891,1897,1903,1910,1917,1921,1925,1932,1936,1942,1948,1953,1958,1964,1970,1981,1989,1997,2004,2010,2015,2026,2032,2037,2043,2048,2054,2060,2068,2074,2080,2087,2093,2099,2103,2110,2115,2121,2129,2133,2140,2146,2151,2156,2161,2167,2172,2178,2185,2190,2200,2206,2212,2218,2224,2231,2237,2243,2249,2256,2266,2272,2278,2283,2290,2295,2300,2304,2307,2311,2315,2319,2323,2326,2330,2335,2339,2343,2348,2354,2360,2366,2372,2378,2384,2390,2396,2402,2408,2414,2420,2426,2430,2436,2440],{"id":1597,"path":1598,"stem":1599,"title":1600,"description":1601,"icon":1602,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1603,"external_url":21,"navigation":595,"redirect":1604},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. Multi-format support, Peppol connectivity and international routing.","box","industries","/en/industries/wholesale-and-distribution",{"id":1606,"path":1607,"stem":1608,"title":1609,"description":1610,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1603,"external_url":21,"navigation":595,"redirect":1611},"sections/en/1.solutions/23.sector-manufacturing.md","/en/solutions/sector-manufacturing","en/1.solutions/23.sector-manufacturing","Manufacturing","E-invoicing and invoice processing for manufacturing and industry. Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":1613,"path":1614,"stem":1615,"title":1616,"description":1617,"icon":1618,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1603,"external_url":21,"navigation":595,"redirect":1619},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1621,"path":1622,"stem":1623,"title":1624,"description":1625,"icon":1626,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1603,"external_url":21,"navigation":595,"redirect":1627},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. Send via Peppol or invoice portal, from your accounting package or API integration.","briefcase","/en/industries/business-services",{"id":1629,"path":1630,"stem":1631,"title":1632,"description":1633,"icon":1634,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1603,"external_url":21,"navigation":595,"redirect":1635},"sections/en/1.solutions/30.sector-higher-education.md","/en/solutions/sector-higher-education","en/1.solutions/30.sector-higher-education","Hogescholen en universiteiten","E-facturatie voor hoger onderwijs. 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Direct access to internationaal bereik.",{"id":1922,"path":1747,"stem":1923,"title":943,"description":1924,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1871,"external_url":21,"navigation":595,"redirect":21},"sections/en/2.peppol/22.peppol-smp.md","en/2.peppol/22.peppol-smp","With the eConnect SMP we handle all the technology for you. Instantly Peppol-compliant with proprietary SMP technology.",{"id":1926,"path":1927,"stem":1928,"title":1929,"description":1930,"icon":1931,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1827,"external_url":21,"navigation":595,"redirect":21},"sections/en/2.peppol/3.hybrid-solutions.md","/en/peppol/hybrid-solutions","en/2.peppol/3.hybrid-solutions","Hybrid solutions","Peppol alongside email, portal, PDF receipt and ERP integrations in one flow. No invoice falls through the cracks. Incl. 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