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All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":71,"auth":21,"body":1077,"canonical":21,"description":1454,"extension":882,"icon":21,"image":21,"keywords":1455,"last_reviewed":1462,"last_updated":1463,"layout":1464,"listed":42,"meta":1465,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":72,"redirect":21,"schema_type":1467,"search_boost":21,"seo":1468,"seo_description":21,"seo_title":21,"show_chat":595,"stem":73,"translationKey":1469,"__hash__":1470},"product/en/5.docs/1.product/1.platform/2.account/6.cancel-account.md",{"type":871,"value":1078,"toc":1434},[1079,1084,1088,1093,1096,1123,1127,1137,1144,1147,1151,1154,1238,1241,1245,1265,1269,1272,1275,1279,1282,1304,1307,1316,1320,1323,1329,1337,1341,1351,1354,1363,1367,1378,1382,1385,1393,1396,1405,1414],[1080,1081,1083],"h1",{"id":1082},"cancel-your-account-or-subscription-at-econnect","Cancel your account or subscription at eConnect",[1085,1086,1087],"p",{},"You can cancel your eConnect account at any time or change your subscription to the free Invoice Portal. Below you can read how it works and what happens to your data.",[1089,1090,1092],"h2",{"id":1091},"before-you-cancel","Before you cancel",[1085,1094,1095],{},"Before cancelling, it is worth checking three things:",[1097,1098,1099,1107,1113],"ol",{},[1100,1101,1102,1106],"li",{},[1103,1104,1105],"strong",{},"Export your data."," After cancellation you lose access to the platform. Download any invoices, debtors, and history you still need before the cancellation date.",[1100,1108,1109,1112],{},[1103,1110,1111],{},"Check your outstanding invoices."," A cancellation can only be completed once all outstanding eConnect invoices have been paid.",[1100,1114,1115,1118,1119,1122],{},[1103,1116,1117],{},"Switching to another service provider?"," Request a ",[1103,1120,1121],{},"migration code"," so your Peppol registration transfers without interruption. See below under \"Switching to another Peppol provider\".",[1089,1124,1126],{"id":1125},"change-subscription-to-a-lower-level","Change subscription to a lower level",[1085,1128,1129,1130,1132,1133,1136],{},"Want to change from an extensive subscription with a higher price per document to a simpler subscription, for example the ",[1103,1131,901],{}," where you can only send for free? Go to ",[1103,1134,1135],{},"My environment > Change subscription"," and select the desired level.",[1085,1138,1139,1140,1143],{},"First disable document receiving in the ",[1103,1141,1142],{},"Details"," of your organisation if applicable, and remove all connections after revoking the keys. These functionalities are not automatically lifted during a subscription change; the platform shows a warning about this.",[1085,1145,1146],{},"After the change, you can still send invoices manually via Peppol and your existing invoices remain available in the archive.",[1089,1148,1150],{"id":1149},"cancel-your-account-entirely","Cancel your account entirely",[1085,1152,1153],{},"Want to cancel your account entirely and have your Peppol registration removed? The platform offers a self-service cancellation feature that allows you to start the process yourself. The cancel button is visible for the account administrator. With a custom arrangement, the cancel button may not be available; in that case, contact support.",[1155,1156,1157,1162,1169,1176,1180,1183,1187,1190,1194,1197,1202,1205,1217,1222,1225,1229,1232],"e-steps",{},[1158,1159,1161],"h3",{"id":1160},"step-1-check-your-balance","Step 1: Check your balance",[1085,1163,1164,1165,1168],{},"Open ",[1103,1166,1167],{},"My environment"," on the platform. Your balance must be 0 or higher before you can cancel. If a negative balance has blocked your environment, the platform shows an error message and you cannot complete the cancellation process. Top up to a non-negative balance first -- only then can you cancel. This also applies if the block was caused by unintentionally receiving invoices via Peppol.",[1085,1170,1171],{},[1172,1173],"img",{"alt":1174,"src":1175},"My environment showing subscription and account information","/platform/images/nl-opzeggen-1.png",[1158,1177,1179],{"id":1178},"step-2-start-the-cancellation-process","Step 2: Start the cancellation process",[1085,1181,1182],{},"Click the cancel button. The platform checks whether there are any non-activated organisations in your environment. If so, you are given the option to remove these first.",[1158,1184,1186],{"id":1185},"step-3-select-organisations","Step 3: Select organisations",[1085,1188,1189],{},"Select which organisations you want to cancel. You can only select organisations for which you are also an organisation administrator.",[1158,1191,1193],{"id":1192},"step-4-choose-your-cancellation-method","Step 4: Choose your cancellation method",[1085,1195,1196],{},"If you select all organisations, the platform offers two options:",[1085,1198,1199],{},[1103,1200,1201],{},"Option 1: Stop immediately",[1085,1203,1204],{},"The platform immediately makes the following changes:",[1206,1207,1208,1211,1214],"ul",{},[1100,1209,1210],{},"All Peppol registrations for document receiving are revoked.",[1100,1212,1213],{},"All email receivers are disabled.",[1100,1215,1216],{},"All active connection keys are revoked and removed.",[1085,1218,1219],{},[1103,1220,1221],{},"Option 2: Migrate",[1085,1223,1224],{},"No changes are made on the platform. You will later receive the option to request a migration key per identifier, allowing another Peppol provider to take over your registration.",[1158,1226,1228],{"id":1227},"step-5-confirm-the-cancellation","Step 5: Confirm the cancellation",[1085,1230,1231],{},"Confirm your choice. The platform processes the cancellation.",[1085,1233,1234],{},[1172,1235],{"alt":1236,"src":1237},"The cancellation process in My environment","/platform/images/nl-opzeggen-2.png",[1085,1239,1240],{},"After cancellation you will no longer receive invoices via the network. Your existing invoices remain available for the duration of the retention period (7 years for Basic, Professional and Enterprise, 2 years for the Invoice Portal).",[1089,1242,1244],{"id":1243},"what-happens-to-your-data","What happens to your data?",[1206,1246,1247,1253,1259],{},[1100,1248,1249,1252],{},[1103,1250,1251],{},"Invoices",": once the organisation is deleted, invoices are immediately no longer accessible — regardless of the retention period.",[1100,1254,1255,1258],{},[1103,1256,1257],{},"Credit",": remaining prepaid credit cannot be refunded (in accordance with the Terms and Conditions).",[1100,1260,1261,1264],{},[1103,1262,1263],{},"Peppol registration",": after deregistration your organisation is no longer reachable on the Peppol network. Suppliers sending you invoices via Peppol will receive an error message.",[1089,1266,1268],{"id":1267},"costs-on-cancellation","Costs on cancellation",[1085,1270,1271],{},"The standard exit activities are included in the service at no extra cost. This means that data export in open formats (JSON, XML, CSV), Peppol deregistration and deactivating integrations are carried out without additional charges.",[1085,1273,1274],{},"If eConnect needs to perform active work during the cancellation process, such as migration guidance, knowledge transfer sessions or custom data transformation, this is invoiced at the standard consultancy rate of EUR 145 per hour. This applies to all customers, regardless of contract type or platform.",[1089,1276,1278],{"id":1277},"cancel-via-support","Cancel via support",[1085,1280,1281],{},"If the self-service flow does not work, or if you have a custom arrangement where the cancel button is not available:",[1206,1283,1284,1294,1297],{},[1100,1285,1286,1287,1293],{},"Send an email to ",[1103,1288,1289],{},[1290,1291,1292],"code",{},"support@econnect.eu"," from the email address registered as account administrator.",[1100,1295,1296],{},"Include the organisation name(s) and Chamber of Commerce number(s), and whether you need a migration code.",[1100,1298,1299,1300,1303],{},"Or call ",[1103,1301,1302],{},"088 440 6633"," to discuss options before you cancel.",[1085,1305,1306],{},"Support will then send you a cancellation form via a secure link, in which you confirm your choice per organisation and agree to the consequences.",[1308,1309,1310],"blockquote",{},[1085,1311,1312,1315],{},[1103,1313,1314],{},"Cancellation cannot be done by phone."," The number 088 440 6633 is for discussion only, before you cancel. The actual cancellation always goes through the self-service button in the platform or the cancellation form support sends you via a secure link.",[1089,1317,1319],{"id":1318},"switching-to-another-peppol-provider","Switching to another Peppol provider",[1085,1321,1322],{},"Want to switch from eConnect to another Peppol provider? Keep in mind that eConnect registers your organisation in the Peppol SMP with the document type InvoiceResponse (status messages). As long as this registration is active, another provider cannot register your organisation on the Peppol network.",[1085,1324,1325,1326,1328],{},"The switching process runs through the platform's cancellation flow itself. During the cancellation process you can request a ",[1103,1327,1121],{}," — this is the recommended route when switching. With a migration code the new provider can take over the registration directly without interruption. Without a migration code your organisation is first removed from the SMP before another provider can register you.",[1308,1330,1331],{},[1085,1332,1333,1336],{},[1103,1334,1335],{},"Please note",": if a partner or software supplier reports that your organisation cannot be registered with them, the InvoiceResponse registration at eConnect is often the cause. This is intentional: your organisation is still registered with eConnect and must first be cancelled. Start the cancellation process in the platform and request a migration code within it to have the registration taken over directly.",[1158,1338,1340],{"id":1339},"only-disabling-the-receiving-toggle-is-not-enough","Only disabling the Receiving toggle is not enough",[1085,1342,1343,1344,1346,1347,1350],{},"Disabling the ",[1103,1345,157],{}," toggle for your organisation (Organisations > Details) only stops new invoices being delivered on that identifier. It is ",[1103,1348,1349],{},"not"," a transfer of your Peppol registration and does not free up your identifier for another provider such as Exact Online. As long as eConnect maintains the SMP registration, your identifier remains claimed by eConnect -- even if both toggles (Sending and Receiving) are off. The correct route when switching providers is always the migration code via the cancellation process above, not the toggles.",[1085,1352,1353],{},"Do you not have direct access to the platform because your organisation is set up through a software vendor? Then you cannot reach the cancel/migration button yourself. In that case, contact support: we take over the cancellation/migration path (written instruction, check for outstanding invoices, and migration code), so you are not dependent on self-service toggles you cannot reach.",[1085,1355,1356,1357,1362],{},"More background on how SMP registration and the migration code are technically related can be found at ",[1358,1359,1361],"a",{"href":1360},"/en/docs/knowledge/peppol/registration/unregister-peppol","Peppol registration & migration",".",[1089,1364,1366],{"id":1365},"reactivation-after-cancellation","Reactivation after cancellation",[1085,1368,1369,1370,1372,1373,1377],{},"Have you changed your mind shortly after cancelling? Contact support as soon as possible via ",[1103,1371,1302],{}," or ",[1103,1374,1375],{},[1290,1376,1292],{},". Shortly after the cancellation date, reactivation may still be possible. Once data has been permanently cleaned up, you can only create a new account.",[1089,1379,1381],{"id":1380},"move-an-organisation-to-another-account","Move an organisation to another account",[1085,1383,1384],{},"Want to move an organisation to a new account instead of cancelling it? Contact support. The organisation is removed from the current account (including all stored documents) and can then be reactivated in a new environment.",[1308,1386,1387],{},[1085,1388,1389,1392],{},[1103,1390,1391],{},"Important",": when removing an organisation, all stored documents for that organisation are deleted. Make sure you have downloaded all documents before proceeding.",[1394,1395],"hr",{},[1085,1397,1398,1399,1362],{},"Questions about cancelling or changing your subscription? ",[1358,1400,1404],{"href":1401,"rel":1402},"https://support.econnect.eu",[1403],"nofollow","Contact us via support.econnect.eu",[1406,1407,1411],"e-button",{"target":1408,"to":1409,"variant":1410},"_blank","https://econnect.eu/en/about-us/contact","link",[1085,1412,1413],{},"Contact support",[1415,1416,1417],"docs-related",{},[1206,1418,1419,1424,1429],{},[1100,1420,1421],{},[1358,1422,1423],{"href":52},"Subscriptions on the eConnect platform",[1100,1425,1426],{},[1358,1427,1428],{"href":56},"Top up transaction credit",[1100,1430,1431],{},[1358,1432,1433],{"href":19},"Getting started with eConnect",{"title":874,"searchDepth":875,"depth":875,"links":1435},[1436,1437,1438,1446,1447,1448,1449,1452,1453],{"id":1091,"depth":875,"text":1092},{"id":1125,"depth":875,"text":1126},{"id":1149,"depth":875,"text":1150,"children":1439},[1440,1442,1443,1444,1445],{"id":1160,"depth":1441,"text":1161},3,{"id":1178,"depth":1441,"text":1179},{"id":1185,"depth":1441,"text":1186},{"id":1192,"depth":1441,"text":1193},{"id":1227,"depth":1441,"text":1228},{"id":1243,"depth":875,"text":1244},{"id":1267,"depth":875,"text":1268},{"id":1277,"depth":875,"text":1278},{"id":1318,"depth":875,"text":1319,"children":1450},[1451],{"id":1339,"depth":1441,"text":1340},{"id":1365,"depth":875,"text":1366},{"id":1380,"depth":875,"text":1381},"Cancel your eConnect account or subscription: what happens to your data and invoices.",[1456,1457,1458,1459,1460,1461],"eConnect cancel","eConnect delete account","eConnect stop subscription","eConnect end subscription","how to cancel eConnect","eConnect cancel account","2026-07-22","2026-08-14","docs",{"og_image":1466},"/images/og/docs.png","HowTo",{"title":71,"description":1454},"platform/account/opzeggen","B9rbUqL2w-Rxbf9CEviHORF4tevTfKmT4-52xHhkkSY",[1472,1477,1482,1486,1491,1496,1500,1504,1509],{"id":1473,"path":1474,"stem":1475,"title":1476},"home/cs/index.md","/cs","cs/index","Domů",{"id":1478,"path":1479,"stem":1480,"title":1481},"home/de/index.md","/de","de/index","Home",{"id":1483,"path":1484,"stem":1485,"title":1481},"home/en/index.md","/en","en/index",{"id":1487,"path":1488,"stem":1489,"title":1490},"home/es/index.md","/es","es/index","Inicio",{"id":1492,"path":1493,"stem":1494,"title":1495},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1497,"path":1498,"stem":1499,"title":1481},"home/it/index.md","/it","it/index",{"id":1501,"path":1502,"stem":1503,"title":1481},"home/nl/index.md","/nl","nl/index",{"id":1505,"path":1506,"stem":1507,"title":1508},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1510,"path":1511,"stem":1512,"title":1513},"home/sk/index.md","/sk","sk/index","Domov",[1515,1524,1531,1539,1547,1555,1563,1572,1579,1586,1593,1601,1608,1615,1631,1638,1643,1649,1655,1661,1667,1674,1680,1687,1695,1701,1709,1716,1724,1729,1734,1741,1747,1754,1762,1770,1777,1783,1792,1798,1804,1810,1816,1822,1829,1836,1840,1844,1851,1855,1861,1867,1872,1877,1883,1889,1900,1908,1916,1923,1929,1934,1945,1951,1956,1962,1967,1973,1979,1987,1993,1999,2006,2012,2018,2022,2029,2034,2040,2048,2052,2059,2065,2070,2075,2080,2086,2091,2097,2104,2109,2119,2125,2131,2137,2143,2150,2156,2162,2168,2175,2185,2191,2197,2202,2209,2214,2219,2223,2226,2230,2234,2238,2242,2245,2249,2254,2258,2262,2267,2273,2279,2285,2291,2297,2303,2309,2315,2321,2327,2333,2339,2345,2349,2355,2359],{"id":1516,"path":1517,"stem":1518,"title":1519,"description":1520,"icon":1521,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1522,"external_url":21,"navigation":595,"redirect":1523},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. Multi-format support, Peppol connectivity and international routing.","box","industries","/en/industries/wholesale-and-distribution",{"id":1525,"path":1526,"stem":1527,"title":1528,"description":1529,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1522,"external_url":21,"navigation":595,"redirect":1530},"sections/en/1.solutions/23.sector-manufacturing.md","/en/solutions/sector-manufacturing","en/1.solutions/23.sector-manufacturing","Manufacturing","E-invoicing and invoice processing for manufacturing and industry. Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":1532,"path":1533,"stem":1534,"title":1535,"description":1536,"icon":1537,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1522,"external_url":21,"navigation":595,"redirect":1538},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1540,"path":1541,"stem":1542,"title":1543,"description":1544,"icon":1545,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1522,"external_url":21,"navigation":595,"redirect":1546},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. Send via Peppol or invoice portal, from your accounting package or API integration.","briefcase","/en/industries/business-services",{"id":1548,"path":1549,"stem":1550,"title":1551,"description":1552,"icon":1553,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1522,"external_url":21,"navigation":595,"redirect":1554},"sections/en/1.solutions/30.sector-higher-education.md","/en/solutions/sector-higher-education","en/1.solutions/30.sector-higher-education","Hogescholen en universiteiten","E-facturatie voor hoger onderwijs. 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