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All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":481,"auth":21,"body":1077,"canonical":21,"description":1612,"extension":882,"icon":21,"image":21,"keywords":1613,"last_reviewed":1623,"last_updated":1624,"layout":1625,"listed":42,"meta":1626,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":482,"redirect":21,"schema_type":1628,"search_boost":21,"seo":1629,"seo_description":21,"seo_title":1630,"show_chat":595,"stem":483,"translationKey":1631,"__hash__":1632},"product/en/5.docs/1.product/3.pdf-recognition/2.platform-processing/1.trusted-sender.md",{"type":871,"value":1078,"toc":1600},[1079,1084,1088,1093,1096,1099,1107,1114,1444,1448,1455,1459,1557,1560,1566,1575],[1080,1081,1083],"h1",{"id":1082},"setting-up-a-trusted-email-sender-email-receiver","Setting up a trusted email sender (Email Receiver)",[1085,1086,1087],"p",{},"With the Email Receiver, you control exactly which email addresses are allowed to submit invoices to your organization. This prevents unwanted or unknown invoices from entering your administration. You configure per supplier or domain that their invoices are automatically processed.",[1089,1090,1092],"h2",{"id":1091},"what-is-a-trusted-sender","What is a trusted sender?",[1085,1094,1095],{},"A trusted sender is an email address or domain that you have approved to send invoices to your organization. Only emails from these approved senders are processed; all others are blocked. This works as a whitelist for your invoice delivery.",[1085,1097,1098],{},"When you create a trusted sender, the platform generates a unique email address. You share this address with your supplier, who uses it to submit invoices. In the overview (the sidebar option \"All\"), you can see all your created email receivers with their generated addresses and status.",[1085,1100,1101,1102,1106],{},"You need at least a ",[1103,1104,1105],"strong",{},"Basic subscription"," to use the Email Receiver.",[1085,1108,1109],{},[1110,1111],"img",{"alt":1112,"src":1113},"Email Receiver processing flow: classification, sender check and document type assignment with three output paths","/platform/images/email-receiver-flow-econnect.png",[1115,1116,1117,1122,1132,1137,1140,1181,1184,1205,1209,1216,1220,1223,1273,1277,1283,1303,1306,1310,1316,1319,1323,1330,1342,1346,1351,1355,1358,1378,1382,1389,1396,1411,1415,1418,1422,1429,1435,1441],"e-steps",{},[1118,1119,1121],"h3",{"id":1120},"step-1-create-a-trusted-sender","Step 1: Create a trusted sender",[1085,1123,1124,1125,1127,1128,1131],{},"Open the ",[1103,1126,314],{}," app in the platform and click ",[1103,1129,1130],{},"New sender",". For each sender, you configure the settings described below.",[1133,1134,1136],"h4",{"id":1135},"whitelist-type","Whitelist type",[1085,1138,1139],{},"Choose how you want to identify the sender:",[1141,1142,1143,1158,1169,1175],"ul",{},[1144,1145,1146,1149,1150,1153,1154,1157],"li",{},[1103,1147,1148],{},"Specific email address (Specific Address)",": only this exact address may submit invoices. The ",[1103,1151,1152],{},"White List From Address"," field accepts ",[1103,1155,1156],{},"exactly one address"," — not a comma- or semicolon-separated list of multiple addresses. This is the most secure option.",[1144,1159,1160,1163,1164,1168],{},[1103,1161,1162],{},"Entire domain (All within this domain)",": all email addresses from this domain may submit invoices (for example ",[1165,1166,1167],"code",{},"supplier.com","). Useful when a supplier sends from multiple addresses.",[1144,1170,1171,1174],{},[1103,1172,1173],{},"Verified user",": a user who has been verified on the platform.",[1144,1176,1177,1180],{},[1103,1178,1179],{},"Accept all",": emails from any sender are accepted, without whitelist restrictions.",[1085,1182,1183],{},"Per Email Receiver address, you can whitelist one domain. Does your organization need to receive invoices from multiple domains? Create a separate Email Receiver address for each domain, or use a specific email address per supplier for maximum security.",[1085,1185,1186,1189,1190,1192,1193,1196,1197,1200,1201,1204],{},[1103,1187,1188],{},"Need a second specific sender address?"," With whitelist type Specific email address, you can't simply add a second address in ",[1103,1191,1152],{},": the field is single-value. For a second trusted sender at the same organization, create an ",[1103,1194,1195],{},"additional Email Receiver"," with that second address. If both addresses may be on the same domain, there's an easier way: change the whitelist type of the existing Email Receiver to ",[1103,1198,1199],{},"Entire domain"," / ",[1103,1202,1203],{},"All within this domain"," instead of creating a second receiver.",[1133,1206,1208],{"id":1207},"organization-filter-sender","Organization filter sender",[1085,1210,1211,1212,1215],{},"Optionally, in the ",[1103,1213,1214],{},"Organization"," field (on the sender side) you can specify which organization may submit invoices as a supplier. If you fill this in, only emails from that specific supplier organization are accepted. This makes the generated email address extra secure, as emails from other organizations are rejected.",[1133,1217,1219],{"id":1218},"document-type","Document type",[1085,1221,1222],{},"Specify what should happen with the received invoices:",[1224,1225,1226,1239],"table",{},[1227,1228,1229],"thead",{},[1230,1231,1232,1236],"tr",{},[1233,1234,1235],"th",{},"Type",[1233,1237,1238],{},"What happens",[1240,1241,1242,1253,1263],"tbody",{},[1230,1243,1244,1250],{},[1245,1246,1247],"td",{},[1103,1248,1249],{},"Purchase invoice",[1245,1251,1252],{},"Invoice is delivered to the recipient in the Inbox",[1230,1254,1255,1260],{},[1245,1256,1257],{},[1103,1258,1259],{},"Sales invoice",[1245,1261,1262],{},"Invoice is archived for administrative processing",[1230,1264,1265,1270],{},[1245,1266,1267],{},[1103,1268,1269],{},"Draft invoice",[1245,1271,1272],{},"Invoice is queued for review and manual sending",[1133,1274,1276],{"id":1275},"allowed-document-types","Allowed document types",[1085,1278,1279,1280,1282],{},"With the ",[1103,1281,1276],{}," field, you determine which invoice formats are accepted:",[1141,1284,1285,1291,1297],{},[1144,1286,1287,1290],{},[1103,1288,1289],{},"E-invoices only",": only XML invoices are processed.",[1144,1292,1293,1296],{},[1103,1294,1295],{},"Digital invoices only",": only PDF invoices are processed.",[1144,1298,1299,1302],{},[1103,1300,1301],{},"Both e-invoices and digital invoices",": both formats are accepted (default).",[1085,1304,1305],{},"In eConnect terminology, \"digital invoices\" refers to PDF invoices and \"e-invoices\" refers to XML invoices.",[1133,1307,1309],{"id":1308},"supplier-recognition","Supplier recognition",[1085,1311,1279,1312,1315],{},[1103,1313,1314],{},"Populate supplier email address based on"," field, you determine which email field is used to identify the supplier. The default is \"Sender email address\", but if a supplier uses an alias or forwarding address, you can choose a different field from the email header (such as Reply-To).",[1085,1317,1318],{},"Supplier recognition serves two purposes. First, the supplier receives feedback messages when something goes wrong during processing, for example when the email has no attachment or the document cannot be processed. Second, the identified email address is included in the XML delivered to the accounting system, so the supplier is also traceable there.",[1133,1320,1322],{"id":1321},"automatic-sending","Automatic sending",[1085,1324,1325,1326,1329],{},"For draft invoices, you can optionally enable ",[1103,1327,1328],{},"Send XML automatically",". When the sender submits a valid XML invoice, it is automatically sent via Peppol without manual intervention. If the XML is not valid, the invoice is queued as a draft for manual review. This option requires SSL/TLS security to be enabled and the XML to be valid.",[1331,1332,1333],"blockquote",{},[1085,1334,1335,1338,1339,1341],{},[1103,1336,1337],{},"Note",": the ",[1103,1340,1269],{}," document type does not exclude automatic sending. If a sender submits a valid XML invoice with document type Draft invoice, it will also be automatically sent via Peppol once Send XML automatically is enabled.",[1133,1343,1345],{"id":1344},"send-via","Send via",[1085,1347,1279,1348,1350],{},[1103,1349,1345],{}," option, you can forward secured emails with valid XML invoices directly to the recipient via Peppol in one step. This requires the SSL/TLS security option to be enabled and the XML to be valid.",[1118,1352,1354],{"id":1353},"step-2-configure-security-options","Step 2: Configure security options",[1085,1356,1357],{},"The Email Receiver offers additional security layers:",[1141,1359,1360,1366,1372],{},[1144,1361,1362,1365],{},[1103,1363,1364],{},"SSL/TLS requirement",": on first use of a trusted sender, the system automatically detects whether SSL/TLS is used. If so, it is then required for all subsequent emails from this sender.",[1144,1367,1368,1371],{},[1103,1369,1370],{},"Contact email address",": set a separate email address where rejection notifications are sent. This does not need to be the same as the trusted sender's address.",[1144,1373,1374,1377],{},[1103,1375,1376],{},"Organization filter",": by specifying a specific supplier organization, emails from other organizations are rejected.",[1118,1379,1381],{"id":1380},"step-3-conversion-for-multiple-organizations","Step 3: Conversion for multiple organizations",[1085,1383,1384,1385,1388],{},"If you work with multiple administrations, you can enable the ",[1103,1386,1387],{},"Conversion for multiple organizations"," option. The platform then automatically detects which administration a submitted invoice is intended for. This way, you can use a single email address for multiple administrations instead of creating a separate address per administration. This works for both XML invoices and PDF invoices.",[1085,1390,1391,1392,1395],{},"This feature requires a ",[1103,1393,1394],{},"Professional subscription"," or higher.",[1331,1397,1398],{},[1085,1399,1400,1402,1403,1410],{},[1103,1401,1337],{},": enabling conversion for multiple organizations requires not only the setting in the Email Receiver but also configuration on the backend of the platform (IDR settings). This step cannot be completed fully independently. Involve a sales colleague so that the required platform configuration is set up correctly. ",[1404,1405,1409],"a",{"href":1406,"rel":1407},"https://econnect.eu/en/about/contact",[1408],"nofollow","Contact our sales team",".",[1118,1412,1414],{"id":1413},"step-4-configure-notifications","Step 4: Configure notifications",[1085,1416,1417],{},"Per trusted sender, you can configure whether you want to receive a confirmation email when an invoice arrives through this sender. This helps you keep track of which suppliers are submitting invoices and when.",[1118,1419,1421],{"id":1420},"step-5-activate-and-invite","Step 5: Activate and invite",[1085,1423,1424,1425,1428],{},"After creation, the trusted sender has the status ",[1103,1426,1427],{},"\"Draft\"",". Before emails are processed, the sender must be activated. This can be done in two ways:",[1085,1430,1431,1434],{},[1103,1432,1433],{},"Manually activate",": change the status to \"Active\". The trusted sender is then immediately operational.",[1085,1436,1437,1440],{},[1103,1438,1439],{},"Send invitation",": instead of manually activating, you can send an invitation to the supplier. The supplier receives an email explaining the generated email address and how to use it for submitting invoices. On first use by the supplier, the email receiver is automatically activated. The status changes from \"Invited\" to \"Active\".",[1085,1442,1443],{},"In the Email Receiver app sidebar, you can filter by status: Drafts, Invited, Active and Inactive. This helps you keep track of which senders are in which stage.",[1089,1445,1447],{"id":1446},"office-365-integration","Office 365 integration",[1085,1449,1450,1451,1454],{},"Does your organization use Office 365 and is email forwarding not permitted? You can create a direct connection with your Office 365 mailbox. Use the ",[1103,1452,1453],{},"\"Alternative delivery address\""," field in the Email Receiver configuration to set up the O365 integration.",[1089,1456,1458],{"id":1457},"frequently-asked-questions","Frequently asked questions",[1460,1461,1462,1470,1477,1484,1506],"e-accordion",{},[1463,1464,1467],"e-accordion-item",{"header":1465,"value":1466},"Can I set up multiple trusted senders for different suppliers?","item-1",[1085,1468,1469],{},"Yes, you can create a separate trusted sender per supplier. Each trusted sender gets a unique email address and its own settings for whitelist type, document type and security options. This gives you full control over who may submit invoices and how they are processed.",[1463,1471,1474],{"header":1472,"value":1473},"What happens if someone sends an invoice that is not on the whitelist?","item-2",[1085,1475,1476],{},"The email is rejected and not processed. Only emails from approved senders (based on the configured whitelist type) are accepted. The sender does not receive an error notification — the email is simply not picked up.",[1463,1478,1481],{"header":1479,"value":1480},"Do I need a specific subscription to use the Email Receiver?","item-3",[1085,1482,1483],{},"Yes, you need at least a Basic subscription to use the Email Receiver. For the \"Conversion for multiple organizations\" option (administration detection), a Professional subscription or higher is required.",[1463,1485,1488],{"header":1486,"value":1487},"Why does my Email Receiver stay empty while the whitelist looks correct? (multi-entity/holding)","item-4",[1085,1489,1490,1491,1494,1495,1499,1500,1502,1503,1505],{},"Do you work with multiple entities or a holding structure, and does an Email Receiver at ",[1165,1492,1493],{},"*@trust.econnect.eu"," stay empty while the sender's domain appears to be whitelisted? First check whether anything actually arrives in the logs or the Inbox of ",[1496,1497,1498],"em",{},"this"," receiver, not just for another entity. Then open the sent email and look literally at the From field: that is what counts, not the display name. A holding company and a subsidiary often have separate Email Receivers with their own whitelists. The fact that the same outgoing address works for another entity does not prove that the From address and whitelist are correct for ",[1496,1501,1498],{}," receiver. Check the whitelist entry exactly against the From address: typos, aliases and forwarding rules change the visible sender address. Want to quickly test whether the channel is reachable? Temporarily set the Email Receiver to ",[1103,1504,1179],{}," (not possible with Draft invoice) and restore the whitelist after the test.",[1463,1507,1510,1513],{"header":1508,"value":1509},"I sent an email to my trust address, but I don't see anything in the portal or my accounting/ERP system. What now?","item-5",[1085,1511,1512],{},"Check this in a fixed order — skipping a step often leads to the wrong conclusion:",[1514,1515,1516,1526,1539,1545,1551],"ol",{},[1144,1517,1518,1521,1522,1525],{},[1103,1519,1520],{},"Correct trust address."," Check for typos and the right organization/entity, and whether you used your production or pilot address (",[1165,1523,1524],{},"trust.econnect.eu"," versus a pilot variant).",[1144,1527,1528,1531,1532,1534,1535,1538],{},[1103,1529,1530],{},"Has anything arrived at all?"," Check whether ",[1496,1533,1498],{}," Email Receiver received mail in the relevant period. The status ",[1103,1536,1537],{},"Active"," alone is not enough: an Email Receiver can be active while no email has arrived yet.",[1144,1540,1541,1544],{},[1103,1542,1543],{},"Whitelist and the From address."," If an email was received but is not processed, compare the From address literally with the whitelist setting (see the question above about an empty Email Receiver with multiple entities).",[1144,1546,1547,1550],{},[1103,1548,1549],{},"Correct organization in the portal."," Check whether you are looking at the right organization or administration.",[1144,1552,1553,1556],{},[1103,1554,1555],{},"Only then check your accounting or ERP connection"," (for example Metacom): a working connection there does not rule out an empty Inbox or an Email Receiver with no received mail. So start the diagnosis at the Email Receiver's reception, not at the connection.",[1558,1559],"hr",{},[1085,1561,1562,1563,1410],{},"Want to learn more about how invoices are processed via email? ",[1404,1564,1565],{"href":451},"Read how submitting purchase invoices by email works",[1567,1568,1572],"e-button",{"className":1569,"to":451,"variant":1571},[1570],"mt-4","link",[1085,1573,1574],{},"Learn how to submit invoices",[1576,1577,1578],"docs-related",{},[1141,1579,1580,1585,1590,1595],{},[1144,1581,1582],{},[1404,1583,1584],{"href":451},"Submitting purchase invoices by email",[1144,1586,1587],{},[1404,1588,1589],{"href":461},"Can I submit invoices from any email address?",[1144,1591,1592],{},[1404,1593,1594],{"href":471},"Submitting invoices as UBL files",[1144,1596,1597],{},[1404,1598,1599],{"href":244},"Setting up notifications for received invoices",{"title":874,"searchDepth":875,"depth":875,"links":1601},[1602,1610,1611],{"id":1091,"depth":875,"text":1092,"children":1603},[1604,1606,1607,1608,1609],{"id":1120,"depth":1605,"text":1121},3,{"id":1353,"depth":1605,"text":1354},{"id":1380,"depth":1605,"text":1381},{"id":1413,"depth":1605,"text":1414},{"id":1420,"depth":1605,"text":1421},{"id":1446,"depth":875,"text":1447},{"id":1457,"depth":875,"text":1458},"Setting up the Email Receiver: allow a specific email address or domain to submit invoices.",[1614,1615,1616,1617,1618,1619,1620,1621,1622],"eConnect email receiver","trusted sender eConnect","email receiver setup","administration detection","whitelist supplier","email receiver empty holding","multi-entity whitelist","specific address white list from address","trusted sender all within this domain","2026-07-23","2026-08-07","docs",{"og_image":1627},"/images/og/docs.png","HowTo",{"title":481,"description":1612},"Trusted email sender setup (Email Receiver) | eConnect","pdf-herkenning/verwerking-in-het-platform/vertrouwde-afzender","-AH_UaJiKaM1CegBF8sbL_2RQboYCOIizvV9ZGIFv4o",[1634,1639,1644,1648,1653,1658,1662,1666,1671],{"id":1635,"path":1636,"stem":1637,"title":1638},"home/cs/index.md","/cs","cs/index","Domů",{"id":1640,"path":1641,"stem":1642,"title":1643},"home/de/index.md","/de","de/index","Home",{"id":1645,"path":1646,"stem":1647,"title":1643},"home/en/index.md","/en","en/index",{"id":1649,"path":1650,"stem":1651,"title":1652},"home/es/index.md","/es","es/index","Inicio",{"id":1654,"path":1655,"stem":1656,"title":1657},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1659,"path":1660,"stem":1661,"title":1643},"home/it/index.md","/it","it/index",{"id":1663,"path":1664,"stem":1665,"title":1643},"home/nl/index.md","/nl","nl/index",{"id":1667,"path":1668,"stem":1669,"title":1670},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1672,"path":1673,"stem":1674,"title":1675},"home/sk/index.md","/sk","sk/index","Domov",[1677,1686,1693,1701,1709,1717,1725,1734,1741,1748,1755,1763,1770,1777,1793,1800,1805,1811,1817,1823,1829,1836,1842,1849,1857,1863,1871,1878,1886,1891,1896,1903,1909,1916,1924,1932,1939,1945,1954,1960,1966,1972,1978,1984,1991,1998,2002,2006,2013,2017,2023,2029,2034,2039,2045,2051,2062,2070,2078,2085,2091,2096,2107,2113,2118,2124,2129,2135,2141,2149,2155,2161,2168,2174,2180,2184,2191,2196,2202,2210,2214,2221,2227,2232,2237,2242,2248,2253,2259,2266,2271,2281,2287,2293,2299,2305,2312,2318,2324,2330,2337,2347,2353,2359,2364,2371,2376,2381,2385,2388,2392,2396,2400,2404,2407,2411,2416,2420,2424,2429,2435,2441,2447,2453,2459,2465,2471,2477,2483,2489,2495,2501,2507,2511,2517,2521],{"id":1678,"path":1679,"stem":1680,"title":1681,"description":1682,"icon":1683,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1684,"external_url":21,"navigation":595,"redirect":1685},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. Multi-format support, Peppol connectivity and international routing.","box","industries","/en/industries/wholesale-and-distribution",{"id":1687,"path":1688,"stem":1689,"title":1690,"description":1691,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1684,"external_url":21,"navigation":595,"redirect":1692},"sections/en/1.solutions/23.sector-manufacturing.md","/en/solutions/sector-manufacturing","en/1.solutions/23.sector-manufacturing","Manufacturing","E-invoicing and invoice processing for manufacturing and industry. Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":1694,"path":1695,"stem":1696,"title":1697,"description":1698,"icon":1699,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1684,"external_url":21,"navigation":595,"redirect":1700},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1702,"path":1703,"stem":1704,"title":1705,"description":1706,"icon":1707,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1684,"external_url":21,"navigation":595,"redirect":1708},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. Send via Peppol or invoice portal, from your accounting package or API integration.","briefcase","/en/industries/business-services",{"id":1710,"path":1711,"stem":1712,"title":1713,"description":1714,"icon":1715,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1684,"external_url":21,"navigation":595,"redirect":1716},"sections/en/1.solutions/30.sector-higher-education.md","/en/solutions/sector-higher-education","en/1.solutions/30.sector-higher-education","Hogescholen en universiteiten","E-facturatie voor hoger onderwijs. 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Direct access to internationaal bereik.",{"id":2003,"path":1828,"stem":2004,"title":943,"description":2005,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1952,"external_url":21,"navigation":595,"redirect":21},"sections/en/2.peppol/22.peppol-smp.md","en/2.peppol/22.peppol-smp","With the eConnect SMP we handle all the technology for you. Instantly Peppol-compliant with proprietary SMP technology.",{"id":2007,"path":2008,"stem":2009,"title":2010,"description":2011,"icon":2012,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1908,"external_url":21,"navigation":595,"redirect":21},"sections/en/2.peppol/3.hybrid-solutions.md","/en/peppol/hybrid-solutions","en/2.peppol/3.hybrid-solutions","Hybrid solutions","Peppol alongside email, portal, PDF receipt and ERP integrations in one flow. No invoice falls through the cracks. Incl. 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