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conditions","/terms-and-conditions",{"label":1046,"url":1047},"Disclaimer","/disclaimer",[1049,1053,1057,1061,1065],{"icon":1050,"url":1051,"label":1052},"linkedin","https://www.linkedin.com/company/econnect-international/","LinkedIn",{"icon":1054,"url":1055,"label":1056},"instagram","https://www.instagram.com/econnect_bv","Instagram",{"icon":1058,"url":1059,"label":1060},"tiktok","https://www.tiktok.com/@econnect_bv","TikTok",{"icon":1062,"url":1063,"label":1064},"x","https://x.com/eConnect_BV","X",{"icon":1066,"url":1067,"label":1068},"facebook","https://www.facebook.com/theinvoicingcompany/","Facebook","© {year} eConnect. All rights reserved.",{},"/en/settings",{"description":874},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":1076,"title":729,"auth":21,"body":1077,"canonical":21,"description":2284,"extension":882,"icon":21,"image":21,"keywords":2285,"last_reviewed":2297,"last_updated":2298,"layout":2299,"listed":42,"meta":2300,"nav_column":21,"nav_tab":21,"navigation":595,"no_index":42,"path":730,"redirect":21,"schema_type":2302,"search_boost":21,"seo":2303,"seo_description":21,"seo_title":2304,"show_chat":595,"stem":731,"translationKey":2305,"__hash__":2306},"product/en/5.docs/1.product/4.integrations/40.erp-troubleshooting.md",{"type":871,"value":1078,"toc":2256},[1079,1083,1093,1098,1101,1111,1254,1265,1271,1276,1282,1296,1299,1328,1334,1348,1351,1354,1357,1364,1369,1418,1423,1502,1506,1513,1517,1520,1523,1560,1563,1567,1586,1589,1599,1614,1619,1627,1638,1652,1840,1844,1869,1871,1940,1944,1947,1950,1996,1999,2001,2059,2062,2075,2133,2136,2146,2150,2153,2167,2173,2222,2226,2229,2249],[1080,1081,729],"h1",{"id":1082},"erp-troubleshooting-error-messages-per-software-package",[1084,1085,1086,1087,1092],"p",{},"Error messages and solutions per ERP package. This article covers package-specific errors. For generic API, webhook and connectivity issues: see ",[1088,1089,1091],"a",{"href":1090},"#generic-erp-steps","Troubleshooting integrations",".",[1094,1095,1097],"h2",{"id":1096},"unit4-erpx","Unit4 ERPx",[1084,1099,1100],{},"Error messages with prefix U4 come from Unit4 ERPx. The solution is almost always on the software side, not with eConnect. The customer can download the XML file from the platform and forward it to the Unit4 administrator.",[1102,1103,1104],"blockquote",{},[1084,1105,1106,1110],{},[1107,1108,1109],"strong",{},"The JSON payload sent to Unit4/ERPx cannot be retrieved."," The JSON that eConnect posts to Unit4/ERPx is not logged and therefore cannot be retrieved — not via an API endpoint and not via support. Manual reconstruction is not supported. For diagnosis or verification of invoice data, support refers customers to the downloadable XML file from the platform.",[1112,1113,1114,1130],"table",{},[1115,1116,1117],"thead",{},[1118,1119,1120,1124,1127],"tr",{},[1121,1122,1123],"th",{},"Error message",[1121,1125,1126],{},"Cause",[1121,1128,1129],{},"Solution",[1131,1132,1133,1149,1163,1176,1189,1202,1215,1229,1243],"tbody",{},[1118,1134,1135,1143,1146],{},[1136,1137,1138,1142],"td",{},[1139,1140,1141],"span",{},"API500",": Unknown error occurred booking the invoice",[1136,1144,1145],{},"Time-out, >200 lines, 0-lines, duplicate VAT codes",[1136,1147,1148],{},"Resubmit; manually in ERPx; check VAT scheme",[1118,1150,1151,1157,1160],{},[1136,1152,1153,1156],{},[1139,1154,1155],{},"U4BadRequest",": Invoice number already exists (3011/3010)",[1136,1158,1159],{},"Invoice already registered",[1136,1161,1162],{},"Check if invoice was submitted twice; check IDR recognition",[1118,1164,1165,1170,1173],{},[1136,1166,1167,1169],{},[1139,1168,1141],{},": Could not find a VAT mapping 'P-XX9'",[1136,1171,1172],{},"Incorrect VAT code in XML",[1136,1174,1175],{},"Have supplier send via Peppol; add mapping in Autopilot",[1118,1177,1178,1183,1186],{},[1136,1179,1180,1182],{},[1139,1181,1155],{},": BET.VOORW not valid",[1136,1184,1185],{},"No payment term at creditor",[1136,1187,1188],{},"Set payment term in Unit4",[1118,1190,1191,1196,1199],{},[1136,1192,1193,1195],{},[1139,1194,1155],{},": EI_AP_DEF_ACCOUNT not set",[1136,1197,1198],{},"Dummy creditor not active",[1136,1200,1201],{},"Activate Dummy Creditor, resubmit invoices",[1118,1203,1204,1209,1212],{},[1136,1205,1206,1208],{},[1139,1207,1155],{},": Betaalbaar valutabedrag moet afwijken van 0",[1136,1210,1211],{},"Invoice total is € 0.00",[1136,1213,1214],{},"Cannot be posted in Unit4",[1118,1216,1217,1223,1226],{},[1136,1218,1219,1222],{},[1139,1220,1221],{},"U4Forbidden.JSON",": User is not authorized (2030)",[1136,1224,1225],{},"M2M-eConnect user lost permissions",[1136,1227,1228],{},"Restore M2M-eConnect user permissions",[1118,1230,1231,1237,1240],{},[1136,1232,1233,1236],{},[1139,1234,1235],{},"U4OK.JSON",": System.Int32 overflow",[1136,1238,1239],{},"Invoice numbers exceeding 2,147,483,647",[1136,1241,1242],{},"Unit4-side; Unit4 is working on a solution",[1118,1244,1245,1248,1251],{},[1136,1246,1247],{},"EmbeddedDocumentBinaryObject Base64 \"data\" prefix",[1136,1249,1250],{},"Source sender sends PDF with \"data\" prefix in Base64",[1136,1252,1253],{},"IDR removes prefix automatically; still possible for Peppol invoices",[1084,1255,1256,1259,1260,1264],{},[1107,1257,1258],{},"DueDate compensation",": Unit4 cannot process invoices without a DueDate/PaymentDueDate (the field is not mandatory in the XML). eConnect sets the PaymentDueDate to the IssueDate (invoice date) plus 30 days by default when this field is missing. This is a standard Rule Based Enrichment, configured per customer as PrivateObject in the PSB (typically Id ",[1261,1262,1263],"code",{},"unit4-setDueDate-30days",").",[1084,1266,1267,1270],{},[1107,1268,1269],{},"Invoice booked but PDF attachment missing",": earlier connection breaks on the Unit4 side where the PDF was dropped are now being retried (confirmed by Platform & Integrations, May 2026). Remaining cases: see the diagnosis path below.",[1272,1273,1275],"h3",{"id":1274},"invoice-already-in-the-platform-not-yet-in-ubw-waiting-for-automatic-process","Invoice already in the platform, not (yet) in UBW -- waiting for automatic process",[1084,1277,1278,1281],{},[1107,1279,1280],{},"UBW"," is the classic Agresso/UBW name; within eConnect we use it as a search alias alongside Unit4 ERPx, where this forwarding takes place.",[1084,1283,1284,1287,1288,1291,1292,1295],{},[1107,1285,1286],{},"Symptom",": an incoming invoice (often non-Peppol) was manually emailed to ",[1261,1289,1290],{},"@trust.econnect.eu",", is visible in the platform, but is not (yet) in UBW/Agresso or the connected financial package. See also ",[1088,1293,314],{"href":1294},"/en/docs/developers/custom-integration/email-receiver"," for the intake via this address.",[1084,1297,1298],{},"Make this distinction first, before escalating:",[1300,1301,1302,1309],"ol",{},[1303,1304,1305,1308],"li",{},[1107,1306,1307],{},"Temporary batch or forwarding delay",": the document is correctly in the platform, but the customer's automatic retrieval or booking process still needs to run or is currently running. This usually resolves itself; there is no outage.",[1303,1310,1311,1314,1315,1319,1320,1323,1324,1327],{},[1107,1312,1313],{},"Permanently not arrived",": after the expected run, the invoice is still absent. Then continue with ",[1088,1316,1318],{"href":1317},"#diagnosis-invoice-not-received-in-erpx-without-error-message","Diagnosis: invoice not received in ERPx without error message"," below (integration type, ",[1261,1321,1322],{},"documentId","/",[1261,1325,1326],{},"consignmentId",", Events, idempotency between Autopilot and ERPx).",[1084,1329,1330,1333],{},[1107,1331,1332],{},"On a fresh report",":",[1300,1335,1336,1339,1342,1345],{},[1303,1337,1338],{},"Confirm the visibility and status of the invoice in the platform.",[1303,1340,1341],{},"Ask about the integration type or ERP package (UBW/Agresso, Unit4 ERPx via Autopilot, SFTP/PSB, ...) and whether the automatic process has already run today.",[1303,1343,1344],{},"Has the process not yet run or is it currently running? Then wait briefly and confirm after the run. Do not escalate prematurely.",[1303,1346,1347],{},"Has the process run and is the invoice still permanently absent? Collect the IDs and follow the diagnosis path below.",[1084,1349,1350],{},"There is no fixed SLA in hours between submission via the Email Receiver and processing in UBW/ERPx.",[1272,1352,1318],{"id":1353},"diagnosis-invoice-not-received-in-erpx-without-error-message",[1084,1355,1356],{},"This path applies to complaints like \"Booked in eConnect but not visible in ERPx\" or \"invoice seems to have never arrived, no message in Document Journal\".",[1084,1358,1359,1360,1363],{},"Background: the Autopilot — Unit4 ERPx route is idempotent (match on invoice number + customer + supplier). On a match, ERPx is not called again and only a missing PDF is uploaded, while the platform still shows ",[1261,1361,1362],{},"Booked",". An empty Document Journal for the second submission therefore does not mean the invoice is lost, but usually that the idempotent check was triggered.",[1084,1365,1366,1333],{},[1107,1367,1368],{},"Check this first with a Unit4 partner with multiple invoices",[1300,1370,1372,1382,1388,1394,1409],{"start":1371},0,[1303,1373,1374,1377,1378,1092],{},[1107,1375,1376],{},"Delivered-only, no journal",": status Delivered/Received in the Inbox with 0 hits in Document Journals means no Autopilot booking attempt (Booked/Booking failed) has happened yet. Resubmit the invoice to the connected software first; only start an Events investigation after that. See ",[1088,1379,1381],{"href":1380},"/en/docs/product/platform/advanced/autopilot#document-journals","Autopilot -- Document Journals",[1303,1383,1384,1387],{},[1107,1385,1386],{},"Separate the parties",": the receiving customer (ERPx user) is not the same as the supplier on the invoice, nor the same as any intermediary party on an attached log.",[1303,1389,1390,1393],{},[1107,1391,1392],{},"Correct log or document",": check whether the attachment or the eConnect log is the claimed document (invoice number, supplier to recipient). A wrong log is a different document; do not start an ERPx investigation on it.",[1303,1395,1396,1399,1400,1402,1403,1405,1406,1408],{},[1107,1397,1398],{},"Identifier per claimed invoice",": at minimum the invoice number, preferably also ",[1261,1401,1322],{}," or ",[1261,1404,1326],{},". Multiple missing invoice numbers are separate documents; ",[1261,1407,1362],{}," on invoice A does not cover invoice B.",[1303,1410,1411,1414,1415,1417],{},[1107,1412,1413],{},"Booked plus duplicate error"," (e.g. invoice number already exists, or after resubmission): often the same invoice number was sent again. The platform may show ",[1261,1416,1362],{}," on the earlier booking; that is not proof that a different invoice number is in ERPx. Confirm this via Events (step 3 below) or an existing ERPx registration.",[1084,1419,1420,1333],{},[1107,1421,1422],{},"Steps",[1424,1425,1426,1430,1433,1437,1440,1453,1456,1460,1468,1472,1475,1479,1482],"e-steps",{},[1272,1427,1429],{"id":1428},"step-1-identify-the-integration-type","Step 1: Identify the integration type",[1084,1431,1432],{},"Determine the integration type of the recipient: Autopilot (Unit4 ERPx), other PSB route, direct SOAP API or SFTP. The interpretation of status labels differs per integration type.",[1272,1434,1436],{"id":1435},"step-2-collect-a-document-id","Step 2: Collect a document ID",[1084,1438,1439],{},"Collect one of the following IDs for the document:",[1441,1442,1443,1448],"ul",{},[1303,1444,1445,1447],{},[1261,1446,1322],{}," (from the PSB), or",[1303,1449,1450,1452],{},[1261,1451,1326],{}," (from the platform).",[1084,1454,1455],{},"One of these two is sufficient to look up the document in all internal systems.",[1272,1457,1459],{"id":1458},"step-3-consult-management-api-events-internal","Step 3: Consult Management API - Events (internal)",[1084,1461,1462,1463,1402,1465,1467],{},"Open the document on ",[1261,1464,1322],{},[1261,1466,1326],{}," and consult the Events timeline. This shows per step which action was performed on the document (receipt, validation, submission to ERPx, retries, idempotent match, PDF upload). For SFTP integrations, this is the only place where the delivery status is visible.",[1272,1469,1471],{"id":1470},"step-4-recognise-idempotent-match","Step 4: Recognise idempotent match",[1084,1473,1474],{},"Do you see in Events that eConnect recognised the invoice as existing (invoice number + customer + supplier) and only did a PDF upload? Then this is expected behaviour — the invoice was already in ERPx from a previous submission. No escalation needed.",[1272,1476,1478],{"id":1477},"step-5-escalation-if-needed","Step 5: Escalation (if needed)",[1084,1480,1481],{},"Only if Events does not provide a conclusive picture: escalate to the technical team with at minimum:",[1441,1483,1484,1490,1496,1499],{},[1303,1485,1486,1402,1488],{},[1261,1487,1322],{},[1261,1489,1326],{},[1303,1491,1492,1493],{},"recipient ",[1261,1494,1495],{},"partyId",[1303,1497,1498],{},"integration type (Autopilot, other PSB route, SOAP, SFTP)",[1303,1500,1501],{},"customer name and ticket number",[1094,1503,1505],{"id":1504},"abwinvoice-agressounit4","ABWInvoice (Agresso/Unit4)",[1084,1507,1508,1509,1512],{},"The ABWInvoice transformation was built based on original test documents. Deviating document variants (e.g. free text invoices) may fail with \"",[1139,1510,1511],{},"API400",": Initializing failed\". Solution: change request at Development for transformation extension.",[1094,1514,1516],{"id":1515},"business-central","Business Central",[1084,1518,1519],{},"Error messages with prefix BC come from Business Central. Little influence from eConnect; the customer must check the BC configuration.",[1084,1521,1522],{},"The prefix between brackets indicates the type of response that eConnect received from Business Central when booking the invoice:",[1441,1524,1525,1537,1552],{},[1303,1526,1527,1532,1533,1536],{},[1107,1528,1529],{},[1261,1530,1531],{},"[BC400]"," — a request rejected by Business Central (BC returned a 400-type error). This is almost always a validation or table relation error in the customer's BC configuration. The text directly after ",[1261,1534,1535],{},"[BC400]:"," names the specific BC error.",[1303,1538,1539,1551],{},[1107,1540,1541,1544,1545,1544,1548],{},[1261,1542,1543],{},"[BCBadRequest]"," / ",[1261,1546,1547],{},"[BCNotFound]",[1261,1549,1550],{},"[BCTooManyRequests]"," — similar BC-side responses (rejected request, not found, rate limit).",[1303,1553,1554,1559],{},[1107,1555,1556],{},[1261,1557,1558],{},"[API400]"," — rejected by the eConnect API itself, for BC (e.g. an incorrect connection setting).",[1084,1561,1562],{},"In all BC prefix cases, the solution is on the BC side (customer's configuration); eConnect has little influence here.",[1272,1564,1566],{"id":1565},"search-vendor-for-incoming-invoices","Search vendor for incoming invoices",[1084,1568,1569,1570,1573,1574,1577,1578,1581,1582,1585],{},"Lookup order for identifiers in the invoice: 1. VAT, 2. Chamber of Commerce (KvK), 3. IBAN. Mapping to BC API fields: VAT to ",[1261,1571,1572],{},"VAT_Registration_No",", Chamber of Commerce to ",[1261,1575,1576],{},"Registration_Number",", IBAN to Vendor Bank Account ",[1261,1579,1580],{},"No",". Vendor not found: eConnect does not create a vendor; the invoice fails (typically ",[1261,1583,1584],{},"[API400] Could not retrieve vendor..."," / vendor ids).",[1084,1587,1588],{},"After the vendor is recognized, bank accounts from the invoice are checked against the Vendor Bank Accounts of that vendor, including G-accounts passed via the IDR extension. See G-Account Code in the table below.",[1272,1590,1592,1594,1595,1598],{"id":1591},"bcnotfound-causes-and-json-variant",[1261,1593,1547],{}," — causes and ",[1261,1596,1597],{},".JSON"," variant",[1084,1600,1601,1602,1604,1605,1608,1609,1611,1612,1092],{},"The suffix ",[1261,1603,1597],{}," (e.g. ",[1261,1606,1607],{},"[BCNotFound].JSON",") occurs because the integration code expects a JSON response, but Business Central returns an HTML page instead of JSON for some 404 errors. That HTML cannot be parsed to JSON — hence the ",[1261,1610,1597],{}," part in the error message. The underlying cause is the same as for a regular ",[1261,1613,1547],{},[1084,1615,1616,1618],{},[1261,1617,1547],{}," typically has two causes:",[1300,1620,1621,1624],{},[1303,1622,1623],{},"The specified URL of the BC environment is incorrect.",[1303,1625,1626],{},"The web services required by the integration have not been published in the environment.",[1084,1628,1629,1630,1633,1634,1637],{},"For ",[1107,1631,1632],{},"outgoing"," (sending invoices) the web services are usually not an issue: the eConnect extension publishes them itself. For ",[1107,1635,1636],{},"incoming"," the customer can install the extension to publish the web services, or publish them manually.",[1084,1639,1640,1643,1644,1647,1648,1651],{},[1107,1641,1642],{},"Specifically for DataBalk customers"," there is a third cause: they do not link the two Lines web services ",[1261,1645,1646],{},"PSBPurchaseOrderLines"," and ",[1261,1649,1650],{},"PSBPurchaseInvoiceLines"," to the default pages 54 and 55, but to custom pages. If these web services are nevertheless linked to the default pages, a 404 response follows when called.",[1112,1653,1654,1664],{},[1115,1655,1656],{},[1118,1657,1658,1660,1662],{},[1121,1659,1123],{},[1121,1661,1126],{},[1121,1663,1129],{},[1131,1665,1666,1687,1700,1714,1731,1744,1758,1771,1785,1798,1813,1827],{},[1118,1667,1668,1679,1684],{},[1136,1669,1670,1671,1674,1675,1678],{},"Refresh token expired / ",[1261,1672,1673],{},"invalid_grant"," (incl. ",[1261,1676,1677],{},"AADSTS50173",")",[1136,1680,1681,1682,1678],{},"OAuth token expired or revoked -- e.g. no invoice sent for a long time, or a password change/token revocation in Azure AD (error code ",[1261,1683,1677],{},[1136,1685,1686],{},"Self-service: redo the eConnect PSB setup within Business Central (remove and reconnect the integration in BC). The fix is on the BC side, not in the eConnect portal.",[1118,1688,1689,1694,1697],{},[1136,1690,1691,1693],{},[1139,1692,1511],{},": action 'booking' not supported",[1136,1695,1696],{},"Connection contains \"booking\" instead of \"autobooking\"",[1136,1698,1699],{},"Set correct value via ManagementApi",[1118,1701,1702,1708,1711],{},[1136,1703,1704,1707],{},[1139,1705,1706],{},"BCNotFound",": PSBWebhookReceiver_ReceiveHook",[1136,1709,1710],{},"Old connection corrupt",[1136,1712,1713],{},"TechSupport remove old connection",[1118,1715,1716,1720,1723],{},[1136,1717,1718,1597],{},[1139,1719,1706],{},[1136,1721,1722],{},"BC returns HTML instead of JSON on 404; URL incorrect or web services not published (DataBalk: Lines web services linked to custom page instead of 54/55)",[1136,1724,1725,1726,1594,1728,1730],{},"Check BC URL and published web services; see ",[1261,1727,1547],{},[1261,1729,1597],{}," variant above",[1118,1732,1733,1738,1741],{},[1136,1734,1735],{},[1139,1736,1737],{},"BCTooManyRequests",[1136,1739,1740],{},"BC API rate limit exceeded",[1136,1742,1743],{},"Document usually processed; refer to BC partner",[1118,1745,1746,1752,1755],{},[1136,1747,1748,1751],{},[1139,1749,1750],{},"BCBadRequest",": Transaction Type value (ECONNECT)",[1136,1753,1754],{},"Transaction type missing",[1136,1756,1757],{},"Added automatically during installation; manual for older versions",[1118,1759,1760,1765,1768],{},[1136,1761,1762,1764],{},[1139,1763,1750],{},": VAT Prod. Posting Group value (1)",[1136,1766,1767],{},"VAT value missing in VAT Product Posting Group",[1136,1769,1770],{},"Add value; check VAT Mapping",[1118,1772,1773,1779,1782],{},[1136,1774,1775,1778],{},[1139,1776,1777],{},"BC400",": Internal_InvalidTableRelation — VAT Prod. Posting Group value (1)",[1136,1780,1781],{},"VAT value missing in table VAT Product Posting Group",[1136,1783,1784],{},"Add value to VAT Product Posting Group; check VAT configuration",[1118,1786,1787,1792,1795],{},[1136,1788,1789,1791],{},[1139,1790,1777],{},": Application_FieldValidationException — Account type must be 'Posting' (G/L Account 3000 is 'Begin-Total')",[1136,1793,1794],{},"The G/L account used is a total line, not a postable account",[1136,1796,1797],{},"Use a postable G/L account (Account type = Posting) in the Autopilot posting schema",[1118,1799,1800,1805,1810],{},[1136,1801,1802,1804],{},[1139,1803,1706],{},": G-Account Code / Internal_InvalidTableRelation -- field G-Account Code of table Purchase Header contains a value that cannot be found in the related table (Vendor Bank Account)",[1136,1806,1807,1808,1678],{},"XML contains a G-account number; via IDR + the Idyn G-account extension this is automatically set in the G-Account Code field of Purchase Header. That G-account is not registered as a Vendor Bank Account with the recognized vendor (Idyn requires this). Do not confuse with \"vendor does not exist\" (",[1261,1809,1584],{},[1136,1811,1812],{},"Register the G-account as a bank account with the vendor in BC",[1118,1814,1815,1818,1821],{},[1136,1816,1817],{},"BadRequest Control 'DocAmount' is read-only (4PS)",[1136,1819,1820],{},"4PS version has made fields read-only",[1136,1822,1823,1826],{},[1261,1824,1825],{},"\"excludeAmounts\": true"," via Management API",[1118,1828,1829,1832,1835],{},[1136,1830,1831],{},"Property 'Bank_Account_Code' does not exist (4PS BE)",[1136,1833,1834],{},"Belgian BC environment missing this field",[1136,1836,1837,1826],{},[1261,1838,1839],{},"\"excludeBankAccountCode\": true",[1272,1841,1843],{"id":1842},"sending-connection-errors","Sending -- connection errors",[1112,1845,1846,1856],{},[1115,1847,1848],{},[1118,1849,1850,1852,1854],{},[1121,1851,1123],{},[1121,1853,1126],{},[1121,1855,1129],{},[1131,1857,1858],{},[1118,1859,1860,1863,1866],{},[1136,1861,1862],{},"Autopilot Connect opens new tab: \"This page isn't working\" (multiple browsers/incognito)",[1136,1864,1865],{},"Missing BC license on the account used to make the connection",[1136,1867,1868],{},"Customer arranges BC license via BC partner (e.g. DataBalk). No browser fix",[1094,1870,733],{"id":847},[1112,1872,1873,1883],{},[1115,1874,1875],{},[1118,1876,1877,1879,1881],{},[1121,1878,1123],{},[1121,1880,1126],{},[1121,1882,1129],{},[1131,1884,1885,1896,1907,1918],{},[1118,1886,1887,1890,1893],{},[1136,1888,1889],{},"No entityID found for company",[1136,1891,1892],{},"Postcode check with Chamber of Commerce doesn't match (branch office)",[1136,1894,1895],{},"Correct Chamber of Commerce number on debtor card",[1118,1897,1898,1901,1904],{},[1136,1899,1900],{},"Invoices marked as duplicate",[1136,1902,1903],{},"Invoice number + invoice date identical for different suppliers",[1136,1905,1906],{},"eConnect-side problem; internal investigation needed",[1118,1908,1909,1912,1915],{},[1136,1910,1911],{},"VAT breakdown not taken over (Small Business)",[1136,1913,1914],{},"AFAS Small Business limitation",[1136,1916,1917],{},"No solution on eConnect side",[1118,1919,1920,1923,1930],{},[1136,1921,1922],{},"Belgian enterprise number rejected after switch to Peppol BIS V3 (was allowed under SI2.0)",[1136,1924,1925,1926,1929],{},"Configuration issue in AFAS master data: the Belgian enterprise number (EAS 0208) contains dots (e.g. ",[1261,1927,1928],{},"0208:0809.948.614","). SI2.0 does not validate the format, Peppol BIS V3 does -- so the error only appears after switching to BIS V3.",[1136,1931,1932,1933,1402,1936,1939],{},"Adjust master data in AFAS: remove the dots from the enterprise number. Valid format is exclusively 10 digits starting with ",[1261,1934,1935],{},"0",[1261,1937,1938],{},"1"," (no dots or separators). An eConnect support staff member with Cloudwatch access can check send attempts and error messages for the customer.",[1272,1941,1943],{"id":1942},"diagnosis-invoices-from-one-afas-administration-are-not-arriving","Diagnosis: invoices from one AFAS administration are not arriving",[1084,1945,1946],{},"The AFAS connection works per administration and per environment. Receiving forwards the XML 1:1 to the linked AFAS administration. If only one administration fails while others are fine, this is rarely an organization-wide Peppol receiving issue, but usually an admin-specific connection or forwarding problem.",[1084,1948,1949],{},"When a report comes in, check in this order:",[1300,1951,1952,1958,1964,1981,1987],{},[1303,1953,1954,1957],{},[1107,1955,1956],{},"Scope",": which exact AFAS administration (name or ID) is failing? Are other administrations working fine?",[1303,1959,1960,1963],{},[1107,1961,1962],{},"Evidence",": at least one invoice number (with invoice date) that the customer says is missing in AFAS.",[1303,1965,1966,1969,1970],{},[1107,1967,1968],{},"Inbox check"," (same organization):\n",[1441,1971,1972,1978],{},[1303,1973,1974,1975,1092],{},"Not in the inbox? Then the issue is more likely in receiving, the Peppol channel or the e-mail channel, not the AFAS connection. See ",[1088,1976,1977],{"href":165},"incoming invoices",[1303,1979,1980],{},"In the inbox but not in AFAS? Then it concerns the downstream connection or forwarding to that administration.",[1303,1982,1983,1986],{},[1107,1984,1985],{},"Connection",": every AFAS environment has its own connection keys. Check whether the failing administration is in the correct environment and whether the eConnect keys for that environment are active in AFAS.",[1303,1988,1989,1992,1993,1264],{},[1107,1990,1991],{},"Platform action"," (if the document is in the inbox): check the status and use \"Resubmit API download\"; if the invoice is marked as duplicate, first use \"Mark as original\" (see ",[1088,1994,1995],{"href":1090},"generic ERP steps",[1084,1997,1998],{},"The known AFAS error rows above (entityID, duplicate, Small Business VAT, BE-0208 with dots) do not cover this scenario: this is an admin-scope receiving diagnosis without a fixed error code.",[1094,2000,737],{"id":849},[1112,2002,2003,2013],{},[1115,2004,2005],{},[1118,2006,2007,2009,2011],{},[1121,2008,1123],{},[1121,2010,1126],{},[1121,2012,1129],{},[1131,2014,2015,2026,2037,2048],{},[1118,2016,2017,2020,2023],{},[1136,2018,2019],{},"Company-organisation not found",[1136,2021,2022],{},"Chamber of Commerce/VAT/OIN mismatch",[1136,2024,2025],{},"Check identifiers in both systems",[1118,2027,2028,2031,2034],{},[1136,2029,2030],{},"Order number missing",[1136,2032,2033],{},"AllSolutions Logistics does not support order numbers on sales invoices",[1136,2035,2036],{},"Add manually in eConnect",[1118,2038,2039,2042,2045],{},[1136,2040,2041],{},"VAT errors",[1136,2043,2044],{},"AllSolutions rounding calculation incorrect",[1136,2046,2047],{},"AllSolutions must resolve this",[1118,2049,2050,2053,2056],{},[1136,2051,2052],{},"Reset connection",[1136,2054,2055],{},"—",[1136,2057,2058],{},"MBDRAF > company > eConnect > Edit > today's date; then run VIMEVB or VIMEXB",[1094,2060,629],{"id":2061},"exact-online",[1084,2063,2064,2067,2068,2074],{},[1107,2065,2066],{},"Known outage?"," Check ",[1088,2069,2073],{"href":2070,"rel":2071},"https://status.exact.com/",[2072],"nofollow","status.exact.com"," first for current Exact outages -- separate from eConnect's own status page (support.econnect.eu/status/). An outage at Exact itself (e.g. Exact Online, Exact API) sometimes explains errors that are not caused by the eConnect connection.",[1112,2076,2077,2087],{},[1115,2078,2079],{},[1118,2080,2081,2083,2085],{},[1121,2082,1123],{},[1121,2084,1126],{},[1121,2086,1129],{},[1131,2088,2089,2100,2111,2122],{},[1118,2090,2091,2094,2097],{},[1136,2092,2093],{},"Forbidden",[1136,2095,2096],{},"Insufficient permissions (MyOffice doesn't work)",[1136,2098,2099],{},"Set up a full user with minimal permissions",[1118,2101,2102,2105,2108],{},[1136,2103,2104],{},"invalid_grant / No consent from user",[1136,2106,2107],{},"OAuth consent expired or revoked",[1136,2109,2110],{},"Grant consent again in Exact Online",[1118,2112,2113,2116,2119],{},[1136,2114,2115],{},"Digital mailbox not created",[1136,2117,2118],{},"Permission problem",[1136,2120,2121],{},"Create manually: My Exact > My contact details > Digital mailboxes",[1118,2123,2124,2127,2130],{},[1136,2125,2126],{},"Already exists: Digital mailbox; Invalid: Division",[1136,2128,2129],{},"Wrong administration linked",[1136,2131,2132],{},"Compare division numbers",[1094,2134,617],{"id":2135},"eci-inventive",[1084,2137,2138,2139,2142,2143,1092],{},"Connection: SOAP enterprise, only ",[1107,2140,2141],{},"receiving"," (purchase). Setup: ",[1088,2144,2145],{"href":618},"Connect ECI Inventive",[1272,2147,2149],{"id":2148},"diagnosis-invoices-not-read-into-inventive","Diagnosis: invoices not read into Inventive",[1084,2151,2152],{},"Two causes, do not confuse them:",[1300,2154,2155,2161],{},[1303,2156,2157,2160],{},[1107,2158,2159],{},"eConnect platform disruption",": for example PDF attachments not delivered. Check the invoice status in eConnect Inbox.",[1303,2162,2163,2166],{},[1107,2164,2165],{},"Own payload validation error on the Inventive side",": outside the scope of eConnect support. The Inventive administrator investigates this.",[1084,2168,2169,2172],{},[1107,2170,2171],{},"Status \"processed\" in eConnect Inbox"," means eConnect delivered the invoice correctly. If the invoice is still missing in Inventive afterwards, first check the Inventive payload/import (batch jobs), not the eConnect receipt again.",[1112,2174,2175,2187],{},[1115,2176,2177],{},[1118,2178,2179,2181,2184],{},[1121,2180,1286],{},[1121,2182,2183],{},"First check",[1121,2185,2186],{},"Direction",[1131,2188,2189,2200,2211],{},[1118,2190,2191,2194,2197],{},[1136,2192,2193],{},"Invoice + PDF missing or incomplete in Inventive",[1136,2195,2196],{},"Inbox status and attachments",[1136,2198,2199],{},"Platform/eConnect if status is not \"processed\" or the attachment is already missing there",[1118,2201,2202,2205,2208],{},[1136,2203,2204],{},"Invoice \"processed\" in Inbox but not in Inventive",[1136,2206,2207],{},"Payload/import error Inventive",[1136,2209,2210],{},"Inventive administrator (batch import e-invoices, DNA/configuration)",[1118,2212,2213,2216,2219],{},[1136,2214,2215],{},"Complaint \"not read in\" without status evidence",[1136,2217,2218],{},"Always check Inbox first",[1136,2220,2221],{},"Split platform vs ERP payload",[1094,2223,2225],{"id":2224},"generic-erp-steps","Generic ERP steps",[1084,2227,2228],{},"The following steps apply to every ERP package:",[1300,2230,2231,2237,2243],{},[1303,2232,2233,2236],{},[1107,2234,2235],{},"Test the connection",": all packages require port 443 to the eConnect endpoint.",[1303,2238,2239,2242],{},[1107,2240,2241],{},"Revoke software integration",": Platform > Connections > Revoke key > also remove in the linked software.",[1303,2244,2245,2248],{},[1107,2246,2247],{},"Resubmit documents",": Inbox/Outbox > three dots > \"Resubmit API download\". For duplicate marking first \"Mark as original\".",[2250,2251,2253],"e-button",{"color":2252,"to":588},"accent",[1084,2254,2255],{},"Back to software integrations",{"title":874,"searchDepth":875,"depth":875,"links":2257},[2258,2268,2269,2275,2278,2279,2280,2283],{"id":1096,"depth":875,"text":1097,"children":2259},[2260,2262,2263,2264,2265,2266,2267],{"id":1274,"depth":2261,"text":1275},3,{"id":1353,"depth":2261,"text":1318},{"id":1428,"depth":2261,"text":1429},{"id":1435,"depth":2261,"text":1436},{"id":1458,"depth":2261,"text":1459},{"id":1470,"depth":2261,"text":1471},{"id":1477,"depth":2261,"text":1478},{"id":1504,"depth":875,"text":1505},{"id":1515,"depth":875,"text":1516,"children":2270},[2271,2272,2274],{"id":1565,"depth":2261,"text":1566},{"id":1591,"depth":2261,"text":2273},"[BCNotFound] — causes and .JSON variant",{"id":1842,"depth":2261,"text":1843},{"id":847,"depth":875,"text":733,"children":2276},[2277],{"id":1942,"depth":2261,"text":1943},{"id":849,"depth":875,"text":737},{"id":2061,"depth":875,"text":629},{"id":2135,"depth":875,"text":617,"children":2281},[2282],{"id":2148,"depth":2261,"text":2149},{"id":2224,"depth":875,"text":2225},"Error messages and solutions per ERP package: Unit4 ERPx, Business Central, AFAS, AllSolutions, Exact Online and more.",[2286,2287,2288,2289,2290,2291,2292,2293,1677,2294,2295,2296],"ERP error message eConnect","Unit4 ERPx error resolve","Business Central integration error","AFAS error eConnect","Exact Online error","ERP troubleshooting e-invoicing","eConnect integration error resolution","BC400 error message","PSB setup Business Central","invalid_grant Business Central","OAuth token expired Business Central","2026-07-28","2026-08-12","docs",{"og_image":2301},"/images/og/docs-bouwen.png","TechArticle",{"title":729,"description":2284},"Resolve ERP error messages | eConnect software integrations","koppelingen/erp-troubleshooting","meL00La7oOgzOJqc-S6JItvime-BIMihJZysfGtQn_c",[2308,2313,2318,2322,2327,2332,2336,2340,2345],{"id":2309,"path":2310,"stem":2311,"title":2312},"home/cs/index.md","/cs","cs/index","Domů",{"id":2314,"path":2315,"stem":2316,"title":2317},"home/de/index.md","/de","de/index","Home",{"id":2319,"path":2320,"stem":2321,"title":2317},"home/en/index.md","/en","en/index",{"id":2323,"path":2324,"stem":2325,"title":2326},"home/es/index.md","/es","es/index","Inicio",{"id":2328,"path":2329,"stem":2330,"title":2331},"home/fr/index.md","/fr","fr/index","Accueil",{"id":2333,"path":2334,"stem":2335,"title":2317},"home/it/index.md","/it","it/index",{"id":2337,"path":2338,"stem":2339,"title":2317},"home/nl/index.md","/nl","nl/index",{"id":2341,"path":2342,"stem":2343,"title":2344},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":2346,"path":2347,"stem":2348,"title":2349},"home/sk/index.md","/sk","sk/index","Domov",[2351,2360,2367,2375,2383,2391,2399,2408,2415,2422,2429,2437,2444,2451,2467,2474,2479,2485,2491,2497,2503,2510,2516,2523,2531,2537,2545,2552,2560,2565,2570,2577,2583,2590,2598,2606,2613,2619,2628,2634,2640,2646,2652,2658,2665,2672,2676,2680,2687,2691,2697,2703,2708,2713,2719,2725,2736,2744,2752,2759,2765,2770,2781,2787,2792,2798,2803,2809,2815,2823,2829,2835,2842,2848,2854,2858,2865,2870,2876,2884,2888,2895,2901,2906,2911,2916,2922,2927,2933,2940,2945,2955,2961,2967,2973,2979,2986,2992,2998,3004,3011,3021,3027,3033,3038,3045,3050,3055,3059,3062,3066,3070,3074,3078,3081,3085,3090,3094,3098,3103,3109,3115,3121,3127,3133,3139,3145,3151,3157,3163,3169,3175,3181,3185,3191,3195],{"id":2352,"path":2353,"stem":2354,"title":2355,"description":2356,"icon":2357,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2358,"external_url":21,"navigation":595,"redirect":2359},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. Multi-format support, Peppol connectivity and international routing.","box","industries","/en/industries/wholesale-and-distribution",{"id":2361,"path":2362,"stem":2363,"title":2364,"description":2365,"icon":256,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2358,"external_url":21,"navigation":595,"redirect":2366},"sections/en/1.solutions/23.sector-manufacturing.md","/en/solutions/sector-manufacturing","en/1.solutions/23.sector-manufacturing","Manufacturing","E-invoicing and invoice processing for manufacturing and industry. Multi-format support, international routing and automated processing.","/en/industries/manufacturing",{"id":2368,"path":2369,"stem":2370,"title":2371,"description":2372,"icon":2373,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2358,"external_url":21,"navigation":595,"redirect":2374},"sections/en/1.solutions/24.sector-retail-ecommerce.md","/en/solutions/sector-retail-ecommerce","en/1.solutions/24.sector-retail-ecommerce","Retail and e-commerce","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":2376,"path":2377,"stem":2378,"title":2379,"description":2380,"icon":2381,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2358,"external_url":21,"navigation":595,"redirect":2382},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. Send via Peppol or invoice portal, from your accounting package or API integration.","briefcase","/en/industries/business-services",{"id":2384,"path":2385,"stem":2386,"title":2387,"description":2388,"icon":2389,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2358,"external_url":21,"navigation":595,"redirect":2390},"sections/en/1.solutions/30.sector-higher-education.md","/en/solutions/sector-higher-education","en/1.solutions/30.sector-higher-education","Hogescholen en universiteiten","E-facturatie voor hoger onderwijs. Peppol-compliant, NLCIUS, OIN-validatie en inkooporderkoppeling.","government","/nl/sectoren/hogescholen-en-universiteiten",{"id":2392,"path":2393,"stem":2394,"title":2395,"description":2396,"icon":2397,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2398,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/automatic-transformation.md","/en/solutions/automatic-transformation","en/1.solutions/automatic-transformation","Automatische transformatie","Automatische conversie tussen factuurformaten zoals UBL en XRechnung.","translate","ai-processing",{"id":2400,"path":2401,"stem":2402,"title":2403,"description":2404,"icon":2405,"image":2406,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2407,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/benefits-e-invoicing.md","/en/solutions/benefits-e-invoicing","en/1.solutions/benefits-e-invoicing","Benefits of e‑invoicing","Lower costs, faster payment and less fraud, with figures from practice.","thumbsup","/images/sfeer/sfeer-duo-monitor.jpg","smooth-e-invoicing",{"id":2409,"path":2410,"stem":2411,"title":2412,"description":2413,"icon":2414,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/1.solutions/branches.md","/en/solutions/branches","en/1.solutions/branches","Branches","Sectorspecifieke e-facturatie voor de grootste branches en niches.","category",{"id":2416,"path":2417,"stem":2418,"title":2419,"description":2420,"icon":119,"image":2421,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2407,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-invoicing.md","/en/solutions/e-invoicing","en/1.solutions/e-invoicing","What is e‑invoicing","XML invoice that software processes directly via Peppol, with routing and formats.","/images/sfeer/sfeer-collega-greenroom-lach.jpg",{"id":2423,"path":2424,"stem":2425,"title":2426,"description":2427,"icon":2428,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2398,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-ordering.md","/en/solutions/e-ordering","en/1.solutions/e-ordering","E‑ordering","Purchase-to-pay via Peppol: van order tot factuurmatching.","circle-check",{"id":2430,"path":2431,"stem":2432,"title":2433,"description":2434,"icon":2435,"image":2436,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2407,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/e-procurement.md","/en/solutions/e-procurement","en/1.solutions/e-procurement","E‑procurement","Procurement from order to invoice, including matching via Peppol.","assignment-check","/images/sfeer/sfeer-developer-scherm-analyse.jpg",{"id":2438,"path":2439,"stem":2440,"title":2441,"description":2442,"icon":2443,"image":2406,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2398,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/email-classification.md","/en/solutions/email-classification","en/1.solutions/email-classification","E-mailclassificatie","Classificeert inkomende e-mails; alleen relevante documenten naar verwerking.","envelope",{"id":2445,"path":2446,"stem":2447,"title":2448,"description":2449,"icon":2450,"image":2436,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2398,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/hybrid-processing.md","/en/solutions/hybrid-processing","en/1.solutions/hybrid-processing","Hybride verwerking","E-facturen, PDF's en scans in een stroom, zonder handmatige triage.","workflow",{"id":2452,"path":2453,"stem":2454,"title":887,"description":2455,"icon":119,"image":21,"columns":2456,"tabs":2460,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/index.md","/en/solutions","en/1.solutions/index","E-invoicing solutions for large organisations. Send at scale, automate processing and run sector-specific Peppol routes, on a single platform.",[2457,2458,2459],{"key":2407,"label":890},{"key":2398,"label":893},{"key":2358,"label":896},[2461,2463,2465],{"key":2407,"label":890,"link":2462},"/en/smooth-e-invoicing",{"key":2398,"label":893,"link":2464},"/en/ai-processing",{"key":2358,"label":896,"link":2466},"/en/industries",{"id":2468,"path":2469,"stem":2470,"title":2471,"description":2472,"icon":2473,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2407,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/international-invoicing.md","/en/solutions/international-invoicing","en/1.solutions/international-invoicing","International invoicing","Multiple countries from one platform, with local formats and ViDA-ready.","globe",{"id":2475,"path":2476,"stem":2477,"title":901,"description":2478,"icon":356,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":2407,"external_url":21,"navigation":595,"redirect":21},"sections/en/1.solutions/invoice-portal.md","/en/solutions/invoice-portal","en/1.solutions/invoice-portal","Send free e-invoices via Peppol. Create an account in minutes and start right away. Ideal for freelancers and small businesses.",{"id":2480,"path":2481,"stem":2482,"title":2483,"description":2484,"icon":422,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/1.solutions/invoice-processing.md","/en/solutions/invoice-processing","en/1.solutions/invoice-processing","Invoice processing","Process every invoice automatically: PDF, scan, email or e-invoice. 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