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story","Customer stories",[587,590,593,596,599,602,605,608,611,614],{"slug":588,"label":589},"overheid","Government",{"slug":591,"label":592},"corporate","Corporate",{"slug":594,"label":595},"energie-vastgoed","Energy & real estate",{"slug":597,"label":598},"retail-finance","Retail & finance",{"slug":600,"label":601},"onderwijs","Education",{"slug":603,"label":604},"bouw","Construction",{"slug":606,"label":607},"zorg","Healthcare",{"slug":609,"label":610},"accountancy","Accountancy",{"slug":612,"label":613},"transport","Transport",{"slug":615,"label":616},"detailhandel","Retail",[618,619,621,623,625,628,631,634,637],{"slug":437,"label":432},{"slug":620,"label":155},"sap",{"slug":622,"label":211},"afas",{"slug":624,"label":215},"allsolutions",{"slug":626,"label":627},"white-label","White-label",{"slug":629,"label":630},"idr","IDR",{"slug":632,"label":633},"factuurportaal","Invoice 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knowledge base","/en/docs/knowledge/peppol",{"label":713,"url":714},"What is Peppol?","/en/docs/knowledge/peppol/what-is-peppol/peppol-explained",{"label":716,"url":717},"Peppol Access Point","/peppol/peppol-access-point",{"label":719,"url":720},"Peppol SMP","/peppol/peppol-smp",{"label":722,"url":723},"E-procurement","/solutions/e-procurement",{"label":12,"url":725},"/en/docs/knowledge/document-formats",{"heading":563,"links":727},[728,731,734,737,740,743,746,749,752,755],{"label":729,"url":730},"One API, all networks","/partners/one-api-all-networks",{"label":732,"url":733},"Compliance as managed service","/partners/compliance-managed-service",{"label":735,"url":736},"Live within a month","/partners/live-within-a-month",{"label":738,"url":739},"Availability and scale","/partners/availability-scale",{"label":741,"url":742},"Compare partner models","/partners/become-partner",{"label":744,"url":745},"The partner process","/partners/how-to-become-partner",{"label":747,"url":748},"Software partners","/partners/software-partners",{"label":750,"url":751},"White-label PSB","/partners/white-label",{"label":753,"url":754},"Partner portal","/partners/partner-portal",{"label":756,"url":757},"Partner support","/partners/partner-support",{"heading":759,"links":760},"Pricing",[761,763,766],{"label":759,"url":762},"/pricing",{"label":764,"url":765},"Document Validator","/validator",{"label":767,"url":768},"Status and updates","/status",{"heading":770,"links":771},"Docs",[772,774,777,780,781,784,785],{"label":537,"url":773},"/en/docs/product",{"label":775,"url":776},"Knowledge","/en/docs/knowledge",{"label":778,"url":779},"Developers","/en/docs/developers",{"label":7,"url":8},{"label":782,"url":783},"API Reference","/en/docs/developers/api-reference",{"label":498,"url":523},{"label":786,"url":787},"Validator 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conditions","/terms-and-conditions",{"label":818,"url":819},"Disclaimer","/disclaimer",[821,825,829,833,837],{"icon":822,"url":823,"label":824},"linkedin","https://www.linkedin.com/company/econnect-international/","LinkedIn",{"icon":826,"url":827,"label":828},"instagram","https://www.instagram.com/econnect_bv","Instagram",{"icon":830,"url":831,"label":832},"tiktok","https://www.tiktok.com/@econnect_bv","TikTok",{"icon":834,"url":835,"label":836},"x","https://x.com/eConnect_BV","X",{"icon":838,"url":839,"label":840},"facebook","https://www.facebook.com/theinvoicingcompany/","Facebook","© {year} eConnect. All rights reserved.",{},"/en/settings",{"description":649},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":848,"title":291,"auth":15,"body":849,"canonical":15,"description":2177,"extension":658,"icon":15,"image":15,"keywords":2178,"last_reviewed":2187,"last_updated":2188,"layout":2189,"listed":39,"meta":2190,"nav_column":15,"nav_tab":15,"navigation":16,"no_index":39,"path":292,"redirect":15,"schema_type":2192,"search_boost":15,"seo":2193,"seo_description":15,"seo_title":2194,"show_chat":16,"stem":293,"translationKey":2195,"__hash__":2196},"developers/en/5.docs/3.developers/3.api/1.basics/6.error-handling.md",{"type":646,"value":850,"toc":2157},[851,856,860,863,868,871,876,952,956,959,1188,1225,1249,1253,1264,1299,1303,1306,1383,1391,1407,1411,1414,1486,1489,1493,1496,1500,1503,1573,1581,1585,1596,1603,1607,1661,1665,1668,1672,1683,1735,1743,1759,1763,1766,1831,1838,1848,1852,1859,1906,1909,1913,2106,2118,2130,2153],[852,853,855],"h1",{"id":854},"error-handling-http-codes-retries-and-robust-integration","Error handling: HTTP codes, retries and robust integration",[857,858,859],"p",{},"Every API integration will encounter errors sooner or later. A network outage, an unreachable server, an incorrectly formatted document: it comes with the territory. The PSB API communicates errors through standard HTTP status codes and structured JSON responses. In addition, the PSB has a built-in retry mechanism that automatically handles temporary errors during document delivery.",[857,861,862],{},"In this article you will learn which status codes the PSB returns, how to interpret error responses, when you can safely retry and how the PSB's automatic retry mechanism works.",[864,865,867],"h2",{"id":866},"http-status-codes","HTTP status codes",[857,869,870],{},"The PSB API uses standard HTTP status codes to indicate the result of a request. The status codes fall into two categories: client errors (4xx) that you need to fix yourself, and server errors (5xx) that you can retry.",[872,873,875],"h3",{"id":874},"success-response","Success response",[877,878,879,895],"table",{},[880,881,882],"thead",{},[883,884,885,889,892],"tr",{},[886,887,888],"th",{},"Code",[886,890,891],{},"Meaning",[886,893,894],{},"Explanation",[896,897,898,913,926,939],"tbody",{},[883,899,900,907,910],{},[901,902,903],"td",{},[904,905,906],"strong",{},"200",[901,908,909],{},"OK",[901,911,912],{},"The request was processed successfully",[883,914,915,920,923],{},[901,916,917],{},[904,918,919],{},"201",[901,921,922],{},"Created",[901,924,925],{},"New object created (for example a hook, subscriber or document/resource)",[883,927,928,933,936],{},[901,929,930],{},[904,931,932],{},"202",[901,934,935],{},"Accepted",[901,937,938],{},"Request accepted for asynchronous/queue processing; check the status later",[883,940,941,946,949],{},[901,942,943],{},[904,944,945],{},"204",[901,947,948],{},"No Content",[901,950,951],{},"Request successful without a response body (for example on DELETE or an update without a body)",[872,953,955],{"id":954},"client-errors-4xx-do-not-retry","Client errors (4xx): do not retry",[857,957,958],{},"With a 4xx error the problem is in the request itself. Resending with the same data will produce the same result. Fix the cause before trying again.",[877,960,961,975],{},[880,962,963],{},[883,964,965,967,969,972],{},[886,966,888],{},[886,968,891],{},[886,970,971],{},"When",[886,973,974],{},"Action",[896,976,977,993,1009,1025,1066,1082,1102,1118,1138,1154],{},[883,978,979,984,987,990],{},[901,980,981],{},[904,982,983],{},"400",[901,985,986],{},"Bad Request",[901,988,989],{},"Validation error or syntax error in the document",[901,991,992],{},"Check the request body. The JSON response contains details about what went wrong",[883,994,995,1000,1003,1006],{},[901,996,997],{},[904,998,999],{},"401",[901,1001,1002],{},"Unauthorized",[901,1004,1005],{},"No token sent, or the token has expired or is invalid",[901,1007,1008],{},"Request a new Bearer token from the Identity Server",[883,1010,1011,1016,1019,1022],{},[901,1012,1013],{},[904,1014,1015],{},"403",[901,1017,1018],{},"Forbidden",[901,1020,1021],{},"The token is valid, but the action is not allowed. Most common: you are using a partyId that your account does not have access to. Other causes: expired bearer token, invalid subscription key, or an endpoint that is not available for your authorisation level",[901,1023,1024],{},"Check that you are using the correct partyId and that the user who obtained the bearer token has access to that partyId. If in doubt: obtain a new token via the Identity Server",[883,1026,1027,1032,1035,1043],{},[901,1028,1029],{},[904,1030,1031],{},"404",[901,1033,1034],{},"Not Found",[901,1036,1037,1038,1042],{},"The requested endpoint or resource does not exist (for example an unknown Document ID, hook or PartyID). When sending, this also occurs with the combination \"No valid delivery options. PartyId '...' not found in Peppol\" (among others with ",[1039,1040,1041],"code",{},"VerstuurInvoice","): the offered PartyId is not (for this document type) on Peppol/SMP",[901,1044,1045,1046,1049,1050,1053,1054,1057,1058,1061,1062,1065],{},"Check the URL, the Document ID and the partyId. On \"PartyId not found in Peppol\": first do a lookup via ",[1039,1047,1048],{},"queryRecipientParty"," or ",[1039,1051,1052],{},"lookup.peppol.org"," on the offered ID, then optionally check related schemes (for example BE ",[1039,1055,1056],{},"0208"," versus ",[1039,1059,1060],{},"9925","/",[1039,1063,1064],{},"BE:VAT",", same core number) -- only recommend an EndpointID change on a confirmed lookup hit. No hit on any candidate ID: the recipient is not reachable on those identifiers; the customer must ask the recipient for registration or another submission ID",[883,1067,1068,1073,1076,1079],{},[901,1069,1070],{},[904,1071,1072],{},"405",[901,1074,1075],{},"Method Not Allowed",[901,1077,1078],{},"The HTTP method used is not supported on this endpoint",[901,1080,1081],{},"Check the API documentation for the correct method (GET/POST/PUT/DELETE)",[883,1083,1084,1089,1092,1095],{},[901,1085,1086],{},[904,1087,1088],{},"409",[901,1090,1091],{},"Conflict",[901,1093,1094],{},"The document has already been processed (idempotency)",[901,1096,1097,1098],{},"No action needed: the document was received successfully earlier. See ",[1099,1100,1101],"a",{"href":288},"idempotency",[883,1103,1104,1109,1112,1115],{},[901,1105,1106],{},[904,1107,1108],{},"413",[901,1110,1111],{},"Content Too Large",[901,1113,1114],{},"The file exceeds the maximum size",[901,1116,1117],{},"Reduce the document or attachments. IDR limit: 15 MB",[883,1119,1120,1125,1128,1131],{},[901,1121,1122],{},[904,1123,1124],{},"415",[901,1126,1127],{},"Unsupported Media Type",[901,1129,1130],{},"The Content-Type header is missing or incorrect",[901,1132,1133,1134,1137],{},"Use the correct content type, for example ",[1039,1135,1136],{},"application/json"," where required",[883,1139,1140,1145,1148,1151],{},[901,1141,1142],{},[904,1143,1144],{},"422",[901,1146,1147],{},"Unprocessable Entity",[901,1149,1150],{},"The request is technically correct, but the content cannot be processed (for example invalid UBL, a Peppol validation error or a violated business rule)",[901,1152,1153],{},"Check the document structure and business rules; the JSON response usually contains details",[883,1155,1156,1161,1164,1185],{},[901,1157,1158,1160],{},[904,1159,983],{}," (duplicate agencies)",[901,1162,1163],{},"Duplicate identifier scheme",[901,1165,1166,1167,1169,1170,1173,1174,1177,1178,1180,1181,1184],{},"Two or more identifiers with the same scheme/agency code in a single ",[1039,1168,1048],{}," call. Error message: ",[1039,1171,1172],{},"EConnect.Psb.Models.EConnectException: 'Duplicate id agencies {code} requested.'"," (where ",[1039,1175,1176],{},"{code}"," is the agency code without leading zero, e.g. scheme ",[1039,1179,1056],{}," → ",[1039,1182,1183],{},"208",").",[901,1186,1187],{},"Provide only one identifier per scheme per call. Multiple candidates within the same scheme: make separate calls.",[1189,1190,1192,1206,1219],"callout",{"type":1191},"warning",[857,1193,1194,1201,1202,1205],{},[904,1195,1196,1200],{},[1197,1198,1199],"span",{},"API403"," Access forbidden",": the literal error message ",[1039,1203,1204],{},"[API403] Access forbidden. Please check PartyId authorization and make sure the Subscription-Key is valid"," can occur among other things with a failed Peppol submission from Business Central (\"delivery failed\"), but the cause is generic to the PSB, not BC-specific. Diagnostic order:",[1207,1208,1209,1213,1216],"ol",{},[1210,1211,1212],"li",{},"Check the PartyId authorization: are you using the correct partyId and does the account link have rights to that party?",[1210,1214,1215],{},"Refresh the Bearer token if it has expired or is invalid.",[1210,1217,1218],{},"Check the Subscription-Key only if that header is still required (legacy/Collabrr/API31) -- not as a first step by default.",[857,1220,1221,1224],{},[904,1222,1223],{},"Note",": the mention of \"Subscription-Key\" in the error message does not automatically mean the key needs to be renewed. PartyId authorization and a platform-side linking issue are equally common causes. If delivery keeps failing after a valid token and partyId check, escalate to eConnect support instead of repeatedly rotating the Subscription-Key.",[1189,1226,1227],{"type":1191},[857,1228,1229,1232,1233,1236,1237,1240,1241,1244,1245,1248],{},[904,1230,1231],{},"SBDH envelope validation (API400.USRMS1 / API400.USRMS2)",": these error codes indicate a mismatch between the Peppol envelope (SBDH) and the e-invoice document itself. With ",[1039,1234,1235],{},"USRMS1"," the sender or recipient in the envelope does not match the identifiers in the invoice XML. With ",[1039,1238,1239],{},"USRMS2"," the PSB cannot find a recognisable sender in the document. Check that the ",[1039,1242,1243],{},"EndpointID"," and ",[1039,1246,1247],{},"PartyIdentification"," in your UBL match the values provided when sending. The PSB rejects the document at the AS4 level and returns the error to the sending Access Point.",[872,1250,1252],{"id":1251},"rate-limiting-429-retryable","Rate limiting (429): retryable",[857,1254,1255,1256,1259,1260,1263],{},"An exception to the rule \"only 5xx is retryable\": ",[904,1257,1258],{},"429 Too Many Requests"," indicates rate limiting and is retryable. Wait and respect the ",[1039,1261,1262],{},"Retry-After"," header before resending the request.",[877,1265,1266,1278],{},[880,1267,1268],{},[883,1269,1270,1272,1274,1276],{},[886,1271,888],{},[886,1273,891],{},[886,1275,971],{},[886,1277,974],{},[896,1279,1280],{},[883,1281,1282,1287,1290,1293],{},[901,1283,1284],{},[904,1285,1286],{},"429",[901,1288,1289],{},"Too Many Requests",[901,1291,1292],{},"Rate limiting: you are sending too many requests in a time window",[901,1294,1295,1296,1298],{},"Wait and respect the ",[1039,1297,1262],{}," header, then retry",[872,1300,1302],{"id":1301},"server-errors-5xx-retry","Server errors (5xx): retry",[857,1304,1305],{},"A 5xx error indicates a temporary problem on the server side. The request itself may be correct. Together with 429, these are the only status codes where retrying makes sense.",[877,1307,1308,1320],{},[880,1309,1310],{},[883,1311,1312,1314,1316,1318],{},[886,1313,888],{},[886,1315,891],{},[886,1317,971],{},[886,1319,974],{},[896,1321,1322,1338,1353,1368],{},[883,1323,1324,1329,1332,1335],{},[901,1325,1326],{},[904,1327,1328],{},"500",[901,1330,1331],{},"Internal Server Error",[901,1333,1334],{},"Unexpected server error",[901,1336,1337],{},"Retry with exponential backoff",[883,1339,1340,1345,1348,1351],{},[901,1341,1342],{},[904,1343,1344],{},"502",[901,1346,1347],{},"Bad Gateway",[901,1349,1350],{},"Invalid response from an upstream service; usually temporary",[901,1352,1337],{},[883,1354,1355,1360,1363,1366],{},[901,1356,1357],{},[904,1358,1359],{},"503",[901,1361,1362],{},"Service Unavailable",[901,1364,1365],{},"The PSB is temporarily unavailable (maintenance, overload)",[901,1367,1337],{},[883,1369,1370,1375,1378,1381],{},[901,1371,1372],{},[904,1373,1374],{},"504",[901,1376,1377],{},"Gateway Timeout",[901,1379,1380],{},"An upstream service does not respond in time",[901,1382,1337],{},[1384,1385,1386],"blockquote",{},[857,1387,1388,1390],{},[904,1389,1223],{},": the send endpoint accepts a maximum of 24 MB per request, including HTTP overhead. Payloads exceeding this limit are rejected by the web server with an HTTP 500 instead of a 413, because the rejection occurs before the application layer performs its validation. Keep this in mind with base64-encoded attachments: they add approximately 33% to the file size.",[1189,1392,1394],{"type":1393},"info",[857,1395,1396,1399,1400,1403,1404,1406],{},[904,1397,1398],{},"API500UH during deployments",": the error code ",[1039,1401,1402],{},"API500UH"," (Unhandled error) can occur when the PSB performs an internal service update (Service Fabric deployment). In many cases the document has already been delivered successfully to the recipient, but the confirmation step fails due to the migration. The PSB's retry mechanism automatically attempts to complete the remaining steps. If you receive an ",[1039,1405,1402],{},", check via the status events whether the document was delivered before resending it.",[864,1408,1410],{"id":1409},"reading-error-responses","Reading error responses",[857,1412,1413],{},"With a 4xx error the response contains a JSON body describing the problem. This information helps you identify the cause quickly.",[1415,1416,1420],"pre",{"className":1417,"code":1418,"language":1419,"meta":649,"style":649},"language-json shiki shiki-themes github-light github-dark","{\n  \"error\": \"Validation failed\",\n  \"message\": \"The supplied document is not valid UBL 2.1\",\n  \"details\": [\n    \"cbc:InvoiceTypeCode is missing\"\n  ]\n}\n","json",[1039,1421,1422,1430,1446,1459,1468,1474,1480],{"__ignoreMap":649},[1197,1423,1426],{"class":1424,"line":1425},"line",1,[1197,1427,1429],{"class":1428},"sVt8B","{\n",[1197,1431,1432,1436,1439,1443],{"class":1424,"line":650},[1197,1433,1435],{"class":1434},"sj4cs","  \"error\"",[1197,1437,1438],{"class":1428},": ",[1197,1440,1442],{"class":1441},"sZZnC","\"Validation failed\"",[1197,1444,1445],{"class":1428},",\n",[1197,1447,1449,1452,1454,1457],{"class":1424,"line":1448},3,[1197,1450,1451],{"class":1434},"  \"message\"",[1197,1453,1438],{"class":1428},[1197,1455,1456],{"class":1441},"\"The supplied document is not valid UBL 2.1\"",[1197,1458,1445],{"class":1428},[1197,1460,1462,1465],{"class":1424,"line":1461},4,[1197,1463,1464],{"class":1434},"  \"details\"",[1197,1466,1467],{"class":1428},": [\n",[1197,1469,1471],{"class":1424,"line":1470},5,[1197,1472,1473],{"class":1441},"    \"cbc:InvoiceTypeCode is missing\"\n",[1197,1475,1477],{"class":1424,"line":1476},6,[1197,1478,1479],{"class":1428},"  ]\n",[1197,1481,1483],{"class":1424,"line":1482},7,[1197,1484,1485],{"class":1428},"}\n",[857,1487,1488],{},"With a 5xx error the response is not always structured. Base your retry logic on the HTTP status code, not on the content of the body.",[864,1490,1492],{"id":1491},"retry-strategy-for-your-integration","Retry strategy for your integration",[857,1494,1495],{},"Not every error deserves a retry. The rule of thumb is simple: only 5xx status codes and network timeouts are worth retrying. With 4xx errors you need to modify the request before sending it again.",[872,1497,1499],{"id":1498},"exponential-backoff","Exponential backoff",[857,1501,1502],{},"The recommended retry strategy is exponential backoff: start with a short wait time and double it with each subsequent attempt.",[877,1504,1505,1515],{},[880,1506,1507],{},[883,1508,1509,1512],{},[886,1510,1511],{},"Attempt",[886,1513,1514],{},"Wait time",[896,1516,1517,1525,1533,1541,1549,1557,1565],{},[883,1518,1519,1522],{},[901,1520,1521],{},"1",[901,1523,1524],{},"1 second",[883,1526,1527,1530],{},[901,1528,1529],{},"2",[901,1531,1532],{},"2 seconds",[883,1534,1535,1538],{},[901,1536,1537],{},"3",[901,1539,1540],{},"4 seconds",[883,1542,1543,1546],{},[901,1544,1545],{},"4",[901,1547,1548],{},"8 seconds",[883,1550,1551,1554],{},[901,1552,1553],{},"5",[901,1555,1556],{},"16 seconds",[883,1558,1559,1562],{},[901,1560,1561],{},"6",[901,1563,1564],{},"32 seconds",[883,1566,1567,1570],{},[901,1568,1569],{},"7+",[901,1571,1572],{},"60 seconds (maximum)",[1384,1574,1575],{},[857,1576,1577,1580],{},[904,1578,1579],{},"Tip",": add a small random spread (jitter) to the wait time. If multiple clients retry simultaneously after an outage, jitter prevents them from all hitting the server at the same moment.",[872,1582,1584],{"id":1583},"safe-retries-with-idempotency","Safe retries with idempotency",[857,1586,1587,1588,1591,1592,1595],{},"Always combine your retry logic with the ",[1039,1589,1590],{},"X-EConnect-DocumentId"," header. By including the same documentId with each attempt, the PSB guarantees that a document is never processed twice. If the PSB receives a documentId that has already been processed, it returns a ",[1039,1593,1594],{},"409 Conflict"," as confirmation.",[857,1597,1598,1599,1602],{},"See ",[1099,1600,1601],{"href":288},"Idempotency: preventing duplicate submissions"," for the full explanation and code examples.",[872,1604,1606],{"id":1605},"decision-tree","Decision tree",[1415,1608,1612],{"className":1609,"code":1610,"language":1611,"meta":649,"style":649},"language-mermaid shiki shiki-themes github-light github-dark","flowchart TD\n    A[\"Send API request\"] --> B{\"HTTP status code?\"}\n    B -->|\"200 OK\"| C[\"Processed\"]\n    B -->|\"409 Conflict\"| D[\"Already processed,\\nsafe to complete\"]\n    B -->|\"4xx (not 409)\"| E[\"Error in request:\\nfix, do not retry\"]\n    B -->|\"5xx / timeout\"| F[\"Wait (exponential backoff)\"]\n    F --> G{\"Max retries\\nreached?\"}\n    G -->|\"No\"| A\n    G -->|\"Yes\"| H[\"Log error,\\nsend alert\"]\n","mermaid",[1039,1613,1614,1619,1624,1629,1634,1639,1644,1649,1655],{"__ignoreMap":649},[1197,1615,1616],{"class":1424,"line":1425},[1197,1617,1618],{},"flowchart TD\n",[1197,1620,1621],{"class":1424,"line":650},[1197,1622,1623],{},"    A[\"Send API request\"] --> B{\"HTTP status code?\"}\n",[1197,1625,1626],{"class":1424,"line":1448},[1197,1627,1628],{},"    B -->|\"200 OK\"| C[\"Processed\"]\n",[1197,1630,1631],{"class":1424,"line":1461},[1197,1632,1633],{},"    B -->|\"409 Conflict\"| D[\"Already processed,\\nsafe to complete\"]\n",[1197,1635,1636],{"class":1424,"line":1470},[1197,1637,1638],{},"    B -->|\"4xx (not 409)\"| E[\"Error in request:\\nfix, do not retry\"]\n",[1197,1640,1641],{"class":1424,"line":1476},[1197,1642,1643],{},"    B -->|\"5xx / timeout\"| F[\"Wait (exponential backoff)\"]\n",[1197,1645,1646],{"class":1424,"line":1482},[1197,1647,1648],{},"    F --> G{\"Max retries\\nreached?\"}\n",[1197,1650,1652],{"class":1424,"line":1651},8,[1197,1653,1654],{},"    G -->|\"No\"| A\n",[1197,1656,1658],{"class":1424,"line":1657},9,[1197,1659,1660],{},"    G -->|\"Yes\"| H[\"Log error,\\nsend alert\"]\n",[864,1662,1664],{"id":1663},"automatic-retry-mechanism-of-the-psb","Automatic retry mechanism of the PSB",[857,1666,1667],{},"In addition to the retry logic you implement yourself, the PSB has its own retry mechanism for document delivery. If the PSB attempts to deliver an invoice or order to the recipient and that party returns a 5xx error, the PSB automatically resumes delivery.",[872,1669,1671],{"id":1670},"document-delivery-invoices-and-orders","Document delivery (invoices and orders)",[857,1673,1674,1675,1678,1679,1682],{},"The PSB makes up to ",[904,1676,1677],{},"8 retry attempts"," spread over approximately ",[904,1680,1681],{},"35 hours",". With each attempt the PSB publishes an event so you can track progress:",[877,1684,1685,1693],{},[880,1686,1687],{},[883,1688,1689,1691],{},[886,1690,566],{},[886,1692,891],{},[896,1694,1695,1705,1715,1725],{},[883,1696,1697,1702],{},[901,1698,1699],{},[1039,1700,1701],{},"InvoiceSentRetry",[901,1703,1704],{},"A new delivery attempt for an invoice has started",[883,1706,1707,1712],{},[901,1708,1709],{},[1039,1710,1711],{},"InvoiceSentError",[901,1713,1714],{},"All 8 attempts have failed, the invoice could not be delivered",[883,1716,1717,1722],{},[901,1718,1719],{},[1039,1720,1721],{},"OrderSentRetry",[901,1723,1724],{},"A new delivery attempt for an order has started",[883,1726,1727,1732],{},[901,1728,1729],{},[1039,1730,1731],{},"OrderSentError",[901,1733,1734],{},"All 8 attempts have failed, the order could not be delivered",[857,1736,1737,1738,1049,1740,1742],{},"If you have configured a webhook for these topics, you receive a notification with each attempt. After an ",[1039,1739,1711],{},[1039,1741,1731],{},", manual action is required: contact the recipient or escalate via eConnect Support.",[1384,1744,1745],{},[857,1746,1747,1749,1750,1244,1752,1754,1755,1758],{},[904,1748,1579],{},": subscribe to the ",[1039,1751,1701],{},[1039,1753,1711],{}," topics via a ",[1099,1756,1757],{"href":307},"webhook",". This way you detect delivery issues immediately and can act proactively.",[872,1760,1762],{"id":1761},"webhook-delivery","Webhook delivery",[857,1764,1765],{},"For webhooks the PSB uses a separate retry schedule. If your webhook endpoint is unreachable or does not return a 2xx status code, the PSB retries delivering the event.",[877,1767,1768,1778],{},[880,1769,1770],{},[883,1771,1772,1775],{},[886,1773,1774],{},"Parameter",[886,1776,1777],{},"Value",[896,1779,1780,1788,1796,1803,1811,1821],{},[883,1781,1782,1785],{},[901,1783,1784],{},"Maximum number of attempts",[901,1786,1787],{},"12",[883,1789,1790,1793],{},[901,1791,1792],{},"Maximum retry duration",[901,1794,1795],{},"~6 days (approximately 137 hours)",[883,1797,1798,1801],{},[901,1799,1800],{},"Strategy",[901,1802,1499],{},[883,1804,1805,1808],{},[901,1806,1807],{},"Timeout per attempt",[901,1809,1810],{},"100 seconds",[883,1812,1813,1816],{},[901,1814,1815],{},"Event per attempt",[901,1817,1818],{},[1039,1819,1820],{},"HookSentRetry",[883,1822,1823,1826],{},[901,1824,1825],{},"Event on definitive failure",[901,1827,1828],{},[1039,1829,1830],{},"HookSentError",[857,1832,1833,1834,1837],{},"The PSB expects a 2xx response from your endpoint within 100 seconds. Any other response (or a timeout) counts as a failed attempt. Therefore, process incoming webhooks as quickly as possible, confirm receipt with a ",[1039,1835,1836],{},"200 OK"," and perform heavy processing asynchronously in a background process.",[1384,1839,1840],{},[857,1841,1842,1844,1845,1847],{},[904,1843,1223],{},": if your endpoint is unreachable for an extended period, the PSB stops retrying after approximately 6 days (137 hours). Missed events can still be retrieved via the batch endpoint. See ",[1099,1846,314],{"href":315}," for more information.",[864,1849,1851],{"id":1850},"psb-hostnames-for-network-whitelisting","PSB hostnames for network whitelisting",[857,1853,1854,1855,1858],{},"For integrations that access the PSB from a restricted network (firewall, proxy, allowlist), both the primary and failover hostnames must be allowed. ",[1039,1856,1857],{},"everbinding.nl"," is the legacy eConnect domain and is actively used for PSB failover.",[877,1860,1861,1874],{},[880,1862,1863],{},[883,1864,1865,1868,1871],{},[886,1866,1867],{},"Environment",[886,1869,1870],{},"Primary",[886,1872,1873],{},"Failover",[896,1875,1876,1891],{},[883,1877,1878,1881,1886],{},[901,1879,1880],{},"Production",[901,1882,1883],{},[1039,1884,1885],{},"psb.econnect.eu",[901,1887,1888],{},[1039,1889,1890],{},"api.everbinding.nl",[883,1892,1893,1896,1901],{},[901,1894,1895],{},"Acceptance",[901,1897,1898],{},[1039,1899,1900],{},"accp-psb.econnect.eu",[901,1902,1903],{},[1039,1904,1905],{},"testapi.everbinding.nl",[857,1907,1908],{},"Whitelist all four hostnames on port 443 (HTTPS). Without the failover hostnames, a valid PSB connection can become unreachable during a fail-event, while the PSB itself is still running.",[864,1910,1912],{"id":1911},"overview-retryable-or-not","Overview: retryable or not?",[877,1914,1915,1927],{},[880,1916,1917],{},[883,1918,1919,1922,1925],{},[886,1920,1921],{},"Status code",[886,1923,1924],{},"Retryable",[886,1926,1800],{},[896,1928,1929,1939,1948,1958,1967,1978,1988,1998,2008,2018,2027,2037,2047,2057,2070,2079,2088,2097],{},[883,1930,1931,1933,1936],{},[901,1932,1836],{},[901,1934,1935],{},"Not needed",[901,1937,1938],{},"Processed",[883,1940,1941,1944,1946],{},[901,1942,1943],{},"201 Created",[901,1945,1935],{},[901,1947,1938],{},[883,1949,1950,1953,1955],{},[901,1951,1952],{},"202 Accepted",[901,1954,1935],{},[901,1956,1957],{},"Check status later",[883,1959,1960,1963,1965],{},[901,1961,1962],{},"204 No Content",[901,1964,1935],{},[901,1966,1938],{},[883,1968,1969,1972,1975],{},[901,1970,1971],{},"400 Bad Request",[901,1973,1974],{},"No",[901,1976,1977],{},"Fix request",[883,1979,1980,1983,1985],{},[901,1981,1982],{},"401 Unauthorized",[901,1984,1974],{},[901,1986,1987],{},"Request new token",[883,1989,1990,1993,1995],{},[901,1991,1992],{},"403 Forbidden",[901,1994,1974],{},[901,1996,1997],{},"Check permissions",[883,1999,2000,2003,2005],{},[901,2001,2002],{},"404 Not Found",[901,2004,1974],{},[901,2006,2007],{},"Check URL/resource",[883,2009,2010,2013,2015],{},[901,2011,2012],{},"405 Method Not Allowed",[901,2014,1974],{},[901,2016,2017],{},"Check HTTP method",[883,2019,2020,2022,2024],{},[901,2021,1594],{},[901,2023,1974],{},[901,2025,2026],{},"Document was already processed",[883,2028,2029,2032,2034],{},[901,2030,2031],{},"413 Content Too Large",[901,2033,1974],{},[901,2035,2036],{},"Reduce file size",[883,2038,2039,2042,2044],{},[901,2040,2041],{},"415 Unsupported Media Type",[901,2043,1974],{},[901,2045,2046],{},"Fix Content-Type header",[883,2048,2049,2052,2054],{},[901,2050,2051],{},"422 Unprocessable Entity",[901,2053,1974],{},[901,2055,2056],{},"Check document structure/business rules",[883,2058,2059,2061,2064],{},[901,2060,1258],{},[901,2062,2063],{},"Yes",[901,2065,2066,2067,2069],{},"Wait for ",[1039,2068,1262],{},", exponential backoff",[883,2071,2072,2075,2077],{},[901,2073,2074],{},"500 Internal Server Error",[901,2076,2063],{},[901,2078,1499],{},[883,2080,2081,2084,2086],{},[901,2082,2083],{},"502 Bad Gateway",[901,2085,2063],{},[901,2087,1499],{},[883,2089,2090,2093,2095],{},[901,2091,2092],{},"503 Service Unavailable",[901,2094,2063],{},[901,2096,1499],{},[883,2098,2099,2102,2104],{},[901,2100,2101],{},"504 Gateway Timeout",[901,2103,2063],{},[901,2105,1499],{},[2107,2108,2109],"e-card",{},[857,2110,2111,2114,2115,2117],{},[904,2112,2113],{},"In short","\nClient errors (4xx) require your attention: fix the problem in your request. Server errors (5xx) are temporary and can be safely retried with exponential backoff. Always use the ",[1039,2116,1590],{}," header to prevent duplicate processing on retries. The PSB automatically retries document delivery up to 8 times over approximately 3 days (72 hours), and webhooks up to 12 times over approximately 6 days (137 hours).",[2119,2120,2127],"e-button",{"className":2121,"color":2123,"target":2124,"to":2125,"variant":2126},[2122],"mt-4","accent","_blank","https://psb.econnect.eu","solid",[857,2128,2129],{},"View the full API documentation",[2131,2132,2134,2137,2140,2143,2147,2150],"docs-related",{"title":2133},"Related",[2135,2136],"docs-related-link",{"title":1601,"to":288},[2135,2138],{"title":2139,"to":280},"Authentication: accessing the PSB API",[2135,2141],{"title":2142,"to":307},"Configure and secure webhooks",[2135,2144],{"title":2145,"to":2146},"Getting started with the PSB API","/en/docs/developers/api/basics/getting-started",[2135,2148],{"title":2149,"to":276},"PSB overview: architecture and capabilities",[2135,2151],{"title":2152,"to":714},"What is Peppol and how does the network work?",[2154,2155,2156],"style",{},"html pre.shiki code .sVt8B, html code.shiki .sVt8B{--shiki-default:#24292E;--shiki-dark:#E1E4E8}html pre.shiki code .sj4cs, html code.shiki .sj4cs{--shiki-default:#005CC5;--shiki-dark:#79B8FF}html pre.shiki code .sZZnC, html code.shiki .sZZnC{--shiki-default:#032F62;--shiki-dark:#9ECBFF}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: 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a robust integration.",[2179,2180,2181,2182,2183,2184,2185,2186],"PSB error handling","HTTP status codes PSB","API retry logic","exponential backoff","5xx server error","webhook retry","error response PSB API","error handling API","2026-05-29","2026-08-12","docs",{"og_image":2191},"/images/og/docs.png","Article",{"title":291,"description":2177},"Error handling and retry logic PSB API | 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Peppol BIS and EN 16931 for multi-country chains, plus sector formats such as DICO where required.",{"id":2958,"path":2428,"stem":2959,"title":589,"description":2960,"icon":2279,"image":15,"columns":15,"tabs":15,"nav_column":2248,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/government/index.md","en/industries/government/index","E-invoicing for government organisations. Peppol BIS for B2G, multi-country public sector, ISAE 3402 certified — including the Dutch Central Government Access Point.",{"id":2962,"path":2436,"stem":2963,"title":2433,"description":2964,"icon":2435,"image":15,"columns":15,"tabs":15,"nav_column":2248,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/housing-associations/index.md","en/industries/housing-associations/index","E-invoicing for housing associations. 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Proven at municipalities, safety regions and other organisations using Unit4 Financials or Unit4 ERP.",{"id":3038,"path":3039,"stem":3040,"title":3041,"description":3042,"icon":2577,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/partner-stories/7.datarotonde.md","/en/partner-stories/datarotonde","en/partner-stories/7.datarotonde","DataRotonde and eConnect","DataRotonde integrates eConnect's Peppol Access Point. 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