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knowledge base","/en/docs/knowledge/peppol",{"label":713,"url":714},"What is Peppol?","/en/docs/knowledge/peppol/what-is-peppol/peppol-explained",{"label":716,"url":717},"Peppol Access Point","/peppol/peppol-access-point",{"label":719,"url":720},"Peppol SMP","/peppol/peppol-smp",{"label":722,"url":723},"E-procurement","/solutions/e-procurement",{"label":12,"url":725},"/en/docs/knowledge/document-formats",{"heading":563,"links":727},[728,731,734,737,740,743,746,749,752,755],{"label":729,"url":730},"One API, all networks","/partners/one-api-all-networks",{"label":732,"url":733},"Compliance as managed service","/partners/compliance-managed-service",{"label":735,"url":736},"Live within a month","/partners/live-within-a-month",{"label":738,"url":739},"Availability and scale","/partners/availability-scale",{"label":741,"url":742},"Compare partner models","/partners/become-partner",{"label":744,"url":745},"The partner 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conditions","/terms-and-conditions",{"label":818,"url":819},"Disclaimer","/disclaimer",[821,825,829,833,837],{"icon":822,"url":823,"label":824},"linkedin","https://www.linkedin.com/company/econnect-international/","LinkedIn",{"icon":826,"url":827,"label":828},"instagram","https://www.instagram.com/econnect_bv","Instagram",{"icon":830,"url":831,"label":832},"tiktok","https://www.tiktok.com/@econnect_bv","TikTok",{"icon":834,"url":835,"label":836},"x","https://x.com/eConnect_BV","X",{"icon":838,"url":839,"label":840},"facebook","https://www.facebook.com/theinvoicingcompany/","Facebook","© {year} eConnect. All rights reserved.",{},"/en/settings",{"description":649},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":848,"title":462,"auth":15,"body":849,"canonical":15,"description":1312,"extension":658,"icon":15,"image":15,"keywords":1313,"last_reviewed":1321,"last_updated":1322,"layout":1323,"listed":39,"meta":1324,"nav_column":15,"nav_tab":15,"navigation":16,"no_index":39,"path":463,"redirect":15,"schema_type":1326,"search_boost":15,"seo":1327,"seo_description":15,"seo_title":1328,"show_chat":16,"stem":464,"translationKey":1329,"__hash__":1330},"developers/en/5.docs/3.developers/3.api/8.advanced/1.multi-channel.md",{"type":646,"value":850,"toc":1298},[851,856,860,865,872,880,997,1001,1004,1031,1038,1047,1050,1054,1061,1067,1070,1074,1104,1108,1113,1116,1127,1131,1134,1145,1150,1153,1164,1174,1178,1181,1184,1188,1191,1209,1216,1220,1251,1254,1262,1274],[852,853,855],"h1",{"id":854},"configuring-multi-channel-delivery","Configuring multi-channel delivery",[857,858,859],"p",{},"One of the most powerful features of the PSB is multi-channel delivery: through a single API integration you can reach recipients on Peppol, other procurement networks and by email. The PSB automatically selects the best channel, but you can also control the routing yourself.",[861,862,864],"h2",{"id":863},"how-does-multi-channel-work","How does multi-channel work?",[857,866,867,868,871],{},"By default, the PSB routes all invoices via ",[869,870,432],"strong",{},". The system checks whether the recipient is registered on Peppol and sends the invoice through the Peppol network. If the recipient is not on Peppol, the fallback mechanism kicks in.",[857,873,874,875,879],{},"By configuring multiple hooks with ",[876,877,878],"code",{},"Send*"," topics, you can activate additional channels:",[881,882,883,899],"table",{},[884,885,886],"thead",{},[887,888,889,893,896],"tr",{},[890,891,892],"th",{},"Channel",[890,894,895],{},"Configuration",[890,897,898],{},"Usage",[900,901,902,915,928,941,954,967,980],"tbody",{},[887,903,904,909,912],{},[905,906,907],"td",{},[869,908,432],{},[905,910,911],{},"Default, always active",[905,913,914],{},"Primary route for all Peppol participants",[887,916,917,922,925],{},[905,918,919],{},[869,920,921],{},"DICO",[905,923,924],{},"Hook with DICO topic",[905,926,927],{},"Construction sector invoices via the DICO chain standard",[887,929,930,935,938],{},[905,931,932],{},[869,933,934],{},"Other networks",[905,936,937],{},"Hook with network-specific configuration",[905,939,940],{},"Delivery to procurement networks such as Coupa and SAP Ariba (see configuration below)",[887,942,943,948,951],{},[905,944,945],{},[869,946,947],{},"Email fallback",[905,949,950],{},"Hook with email topic",[905,952,953],{},"Recipients not reachable via any network",[887,955,956,961,964],{},[905,957,958],{},[869,959,960],{},"SFTP",[905,962,963],{},"Hook with SFTP configuration",[905,965,966],{},"On-premise systems with file transfer",[887,968,969,974,977],{},[905,970,971],{},[869,972,973],{},"HTTPS",[905,975,976],{},"Hook with HTTPS configuration",[905,978,979],{},"Enterprise systems with direct API reception",[887,981,982,987,990],{},[905,983,984],{},[869,985,986],{},"Collabrr",[905,988,989],{},"Hook with Collabrr configuration",[905,991,992,993,996],{},"Documents to/from the Collabrr platform; can include a send instruction in the same call (e.g. \"send via Peppol\"). Uses Collabrr ID (",[876,994,995],{},"-0003:XC...",") as identifier",[861,998,1000],{"id":999},"automatic-channel-selection","Automatic channel selection",[857,1002,1003],{},"The PSB selects the channel based on a priority order:",[1005,1006,1007,1014,1024],"ol",{},[1008,1009,1010,1013],"li",{},[869,1011,1012],{},"PartyId-level hooks"," take precedence over environment-level hooks; if you have configured a channel for a specific recipient, that channel is always used",[1008,1015,1016,1019,1020,1023],{},[869,1017,1018],{},"Specific topics"," take precedence over wildcards; a hook for ",[876,1021,1022],{},"InvoiceSent"," takes priority over a wildcard hook",[1008,1025,1026,1027,1030],{},"When priorities are equal: ",[869,1028,1029],{},"hook-id"," as tiebreaker",[857,1032,1033,1034,1037],{},"Before sending an invoice, you can use ",[876,1035,1036],{},"queryRecipientParty"," to check which channel the PSB will use:",[1039,1040,1045],"pre",{"className":1041,"code":1043,"language":1044},[1042],"language-text","GET /api/v1/queryRecipientParty?identifier={schemeID}:{id}\n","text",[876,1046,1043],{"__ignoreMap":649},[857,1048,1049],{},"The response shows the selected channel and the available alternatives.",[861,1051,1053],{"id":1052},"forcing-a-channel","Forcing a channel",[857,1055,1056,1057,1060],{},"In some cases you may want to override the automatic channel selection. You can do this with the ",[876,1058,1059],{},"?channel={hookId}"," query parameter on the send endpoints:",[1039,1062,1065],{"className":1063,"code":1064,"language":1044},[1042],"POST /api/v1/{partyId}/salesInvoice/send?channel=hook-123-abc\n",[876,1066,1064],{"__ignoreMap":649},[857,1068,1069],{},"This forces the PSB to use the specified channel (hook), regardless of the automatic selection.",[861,1071,1073],{"id":1072},"peppol-with-email-fallback-as-a-separate-channel","Peppol with email fallback as a separate channel",[857,1075,1076,1077,1082,1083,1086,1087,1089,1090,1092,1093,1096,1097,1099,1100,1103],{},"A popular combination is a Peppol hook with an email hook as fallback. Via ",[1078,1079,1081],"a",{"href":1080},"/en/docs/developers/api/hooks/configure-webhooks#conditional-output-topics","conditional output topics",", the Peppol hook publishes a ",[876,1084,1085],{},"Send*Fallback"," topic on delivery errors (HTTP 400, 404 or 500), which the email hook listens to. When the same email hook also explicitly listens to ",[876,1088,878],{}," (in addition to ",[876,1091,1085],{},"), it automatically appears as channel ",[876,1094,1095],{},"peppol-fallback"," in the ",[876,1098,1036],{}," response. This allows the calling code to explicitly select the channel via ",[876,1101,1102],{},"?channel=peppol-fallback"," on the send endpoints, which is useful for scenarios where Peppol is intentionally bypassed.",[861,1105,1107],{"id":1106},"setting-up-coupa-and-ariba","Setting up Coupa and Ariba",[1109,1110,1112],"h3",{"id":1111},"coupa","Coupa",[857,1114,1115],{},"eConnect automatically transforms UBL invoices into the cXML format that Coupa expects. The connection requires:",[1005,1117,1118,1121,1124],{},[1008,1119,1120],{},"Your client creates accounts on the Coupa CSP test and live environments",[1008,1122,1123],{},"The receiving party creates a Shared Secret",[1008,1125,1126],{},"TechSupport configures the connection in the PSB",[1109,1128,1130],{"id":1129},"ariba-sap-business-network","Ariba (SAP Business Network)",[857,1132,1133],{},"The Ariba connection works with 1-to-1 trading relationships, unlike the open Peppol network:",[1005,1135,1136,1139,1142],{},[1008,1137,1138],{},"The supplier shares their AN-ID with the buyer",[1008,1140,1141],{},"SAP may require a paid subscription at higher volumes",[1008,1143,1144],{},"The test environment uses an AN-ID with suffix \"-T\"",[1146,1147,1149],"h4",{"id":1148},"onboarding-cxml-via-econnect","Onboarding cXML via eConnect",[857,1151,1152],{},"eConnect transforms a UBL invoice into cXML and delivers it to the Ariba recipient, in the same way as the Coupa transformation above. The onboarding process works as follows:",[1005,1154,1155,1158,1161],{},[1008,1156,1157],{},"You register with the SAP Business Network.",[1008,1159,1160],{},"You agree with the recipient on how they want to receive the cXML and complete the eConnect onboarding form accordingly.",[1008,1162,1163],{},"Based on the form, eConnect establishes the connection with the recipient, first via the test network, then live.",[857,1165,1166,1169,1170,1173],{},[869,1167,1168],{},"SAP subscription threshold",": for automated sending/receiving of cXML via your own ERP package (via eConnect), a minimum SAP subscription level of ",[869,1171,1172],{},"Silver (Enterprise)"," is required. This level covers volumes of 25 to 99 documents per year.",[861,1175,1177],{"id":1176},"xml-transformation","XML transformation",[857,1179,1180],{},"The PSB automatically converts between all common e-invoice formats. If you send an invoice in NLCIUS format but the recipient expects XRechnung, the PSB transforms the document automatically. This works for all supported standards: BIS Billing, NLCIUS, PINT, XRechnung, Svefaktura, ebInterface, DICO, SETU and more.",[857,1182,1183],{},"Transformation is available from the 10K package onwards.",[861,1185,1187],{"id":1186},"practical-scenario","Practical scenario",[857,1189,1190],{},"A large company sends invoices to:",[1192,1193,1194,1197,1200,1203,1206],"ul",{},[1008,1195,1196],{},"Dutch clients → Peppol (automatic)",[1008,1198,1199],{},"Construction sector companies → DICO (specific hook per partyId)",[1008,1201,1202],{},"A multinational on another procurement network → specific hook",[1008,1204,1205],{},"Small suppliers without a network → email fallback",[1008,1207,1208],{},"Collabrr platform users → Collabrr (automatic via Collabrr ID)",[857,1210,1211,1212,1215],{},"All invoices are sent through the same API (",[876,1213,1214],{},"POST /api/v1/{partyId}/salesInvoice/send","). The PSB handles the correct routing, format and channel for each invoice.",[861,1217,1219],{"id":1218},"frequently-asked-questions","Frequently asked questions",[1221,1222,1223,1231,1244],"e-accordion",{},[1224,1225,1228],"e-accordion-item",{"header":1226,"value":1227},"How does the PSB determine which channel to use for an invoice?","item-1",[857,1229,1230],{},"The PSB selects the channel based on a priority order. PartyId-level hooks take precedence over environment-level hooks, and specific topics take precedence over wildcards. By default, the PSB routes via Peppol. If the recipient is not on Peppol, the configured fallback kicks in (e.g. DICO, Coupa or email).",[1224,1232,1235],{"header":1233,"value":1234},"Can I override the automatically selected channel?","item-2",[857,1236,1237,1238,1240,1241,1243],{},"Yes, with the ",[876,1239,1059],{}," query parameter on the send endpoints you can force a specific channel. This overrides the automatic channel selection. You can check in advance via ",[876,1242,1036],{}," which channel the PSB would select and decide from there whether to override.",[1224,1245,1248],{"header":1246,"value":1247},"Does multi-channel support document types other than invoices?","item-3",[857,1249,1250],{},"Yes, multi-channel routing works for all document types the PSB supports, such as credit notes, orders and order responses. All documents are sent through the same API and the PSB handles the correct routing, format and channel per document.",[1252,1253],"hr",{},[857,1255,1256,1257,1261],{},"Need help setting up multi-channel delivery? 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High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1400,"path":1401,"stem":1402,"title":1403,"description":1404,"icon":1405,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1382,"external_url":15,"navigation":16,"redirect":1406},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. 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Send at scale, automate processing and run sector-specific Peppol routes, on a single platform.",[1482,1483,1484],{"key":1431,"label":666},{"key":1422,"label":669},{"key":1382,"label":672},[1486,1488,1490],{"key":1431,"label":666,"link":1487},"/en/smooth-e-invoicing",{"key":1422,"label":669,"link":1489},"/en/ai-processing",{"key":1382,"label":672,"link":1491},"/en/industries",{"id":1493,"path":1494,"stem":1495,"title":1496,"description":1497,"icon":1498,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1431,"external_url":15,"navigation":16,"redirect":15},"sections/en/1.solutions/international-invoicing.md","/en/solutions/international-invoicing","en/1.solutions/international-invoicing","International invoicing","Multiple countries from one platform, with local formats and ViDA-ready.","globe",{"id":1500,"path":1501,"stem":1502,"title":677,"description":1503,"icon":559,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":1431,"external_url":15,"navigation":16,"redirect":15},"sections/en/1.solutions/invoice-portal.md","/en/solutions/invoice-portal","en/1.solutions/invoice-portal","Send free e-invoices via Peppol. 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eConnect.","/en/news",{"id":2018,"path":2019,"stem":2020,"title":805,"description":2021,"icon":1468,"image":15,"columns":15,"tabs":15,"nav_column":2022,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/6.about/7.contact.md","/en/about/contact","en/6.about/7.contact","Get in touch with eConnect. 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Monthly news about Peppol, e-invoicing, regulations and product updates delivered straight to your inbox.",{"id":2059,"path":1489,"stem":2060,"title":669,"description":2061,"icon":2062,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":15},"sections/en/ai-processing/index.md","en/ai-processing/index","AI processing by eConnect: automatic handling of incoming e-invoices, PDFs and scans with recognition, posting suggestions and order matching.","brain",{"id":2064,"path":2065,"stem":2066,"title":2067,"description":2068,"icon":15,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":2069},"sections/en/algemene-voorwaarden/index.md","/en/algemene-voorwaarden","en/algemene-voorwaarden/index","Terms and Conditions","Redirect from Dutch slug to English terms.","/en/terms-and-conditions",{"id":2071,"path":2072,"stem":2073,"title":782,"description":2074,"icon":15,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":783},"sections/en/api-reference/index.md","/en/api-reference","en/api-reference/index","Redirected to the full interactive API Reference.",{"id":2076,"path":2077,"stem":2078,"title":818,"description":2079,"icon":15,"image":15,"columns":15,"tabs":15,"nav_column":15,"nav_tab":15,"external_url":15,"navigation":39,"redirect":15},"sections/en/disclaimer/index.md","/en/disclaimer","en/disclaimer/index","Disclaimer of eConnect regarding use of econnect.eu, liability, external links, and intellectual property.",{"id":2081,"path":1548,"stem":2082,"title":610,"description":2083,"icon":1547,"image":15,"columns":15,"tabs":15,"nav_column":1382,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/accountancy/index.md","en/industries/accountancy/index","E-invoicing for accounting and bookkeeping firms. 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Peppol BIS and EN 16931 for multi-country chains, plus sector formats such as DICO where required.",{"id":2092,"path":1562,"stem":2093,"title":589,"description":2094,"icon":1413,"image":15,"columns":15,"tabs":15,"nav_column":1382,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/government/index.md","en/industries/government/index","E-invoicing for government organisations. Peppol BIS for B2G, multi-country public sector, ISAE 3402 certified — including the Dutch Central Government Access Point.",{"id":2096,"path":1570,"stem":2097,"title":1567,"description":2098,"icon":1569,"image":15,"columns":15,"tabs":15,"nav_column":1382,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/housing-associations/index.md","en/industries/housing-associations/index","E-invoicing for housing associations. Energy invoices per EAN code, G-account, reverse-charge VAT and enrichment per property unit.",{"id":2100,"path":1491,"stem":2101,"title":672,"description":2102,"icon":1775,"image":15,"columns":15,"tabs":15,"nav_column":1382,"nav_tab":15,"external_url":15,"navigation":39,"redirect":15},"sections/en/industries/index.md","en/industries/index","eConnect serves government, construction, transport, staffing, housing and more with sector-specific compliance, formats and routing.",{"id":2104,"path":1390,"stem":2105,"title":1388,"description":1389,"icon":460,"image":15,"columns":15,"tabs":15,"nav_column":1382,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/manufacturing/index.md","en/industries/manufacturing/index",{"id":2107,"path":1398,"stem":2108,"title":1395,"description":2109,"icon":1397,"image":15,"columns":15,"tabs":15,"nav_column":1382,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/retail-and-ecommerce/index.md","en/industries/retail-and-ecommerce/index","E-invoicing and invoice processing for retail and e-commerce. High volumes of incoming invoices, Peppol for B2B suppliers.",{"id":2111,"path":1578,"stem":2112,"title":1575,"description":2113,"icon":2114,"image":15,"columns":15,"tabs":15,"nav_column":1382,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/staffing-industry/index.md","en/industries/staffing-industry/index","E-invoicing for the staffing industry. E-timecards via Peppol in SETU format, timecard-to-invoice automation.","tie",{"id":2116,"path":1586,"stem":2117,"title":1583,"description":2118,"icon":2119,"image":15,"columns":15,"tabs":15,"nav_column":1382,"nav_tab":15,"external_url":15,"navigation":16,"redirect":15},"sections/en/industries/transport-and-logistics/index.md","en/industries/transport-and-logistics/index","E-invoicing for transport and logistics. 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