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All rights reserved.",{},"/en/settings",{"description":454},"en/settings","WEQ4qT3y_0itGXSQasjrX3_o5unwpfXobFSFaaR_o98",{"id":966,"title":967,"archives":1244,"body":1292,"chat":54,"description":454,"docs_external_links":1296,"extension":1086,"footer":1299,"header":54,"meta":1372,"navigation":56,"path":1239,"seo":1373,"stem":1241,"__hash__":1242},[1245,1258,1267,1289],{"translationKey":970,"path":970,"singular":746,"plural":746,"navigation":114,"pageSize":971,"categories":1246,"tags":1251},[1247,1248,1249,1250],{"slug":661,"label":593},{"slug":975,"label":976},{"slug":978,"label":979},{"slug":981,"label":982},[1252,1253,1254,1255,1256,1257],{"slug":300,"label":453},{"slug":986,"label":987},{"slug":989,"label":990},{"slug":992,"label":993},{"slug":185,"label":659},{"slug":431,"label":503},{"translationKey":997,"path":997,"singular":998,"plural":999,"navigation":114,"pageSize":971,"categories":1259,"tags":1263},[1260,1261,1262],{"slug":1002,"label":1003},{"slug":1005,"label":1006},{"slug":1008,"label":1009},[1264,1265,1266],{"slug":300,"label":453},{"slug":986,"label":987},{"slug":989,"label":990},{"translationKey":1015,"path":1015,"singular":1016,"plural":738,"navigation":114,"pageSize":971,"categories":1268,"tags":1279},[1269,1270,1271,1272,1273,1274,1275,1276,1277,1278],{"slug":1019,"label":247},{"slug":1021,"label":1022},{"slug":1024,"label":1025},{"slug":1027,"label":1028},{"slug":1030,"label":1031},{"slug":1033,"label":1034},{"slug":1036,"label":1037},{"slug":1039,"label":231},{"slug":1041,"label":1042},{"slug":1044,"label":1045},[1280,1281,1282,1283,1284,1285,1286,1287,1288],{"slug":300,"label":453},{"slug":1049,"label":1050},{"slug":1052,"label":1053},{"slug":1055,"label":1056},{"slug":1058,"label":1059},{"slug":1061,"label":1062},{"slug":1064,"label":1065},{"slug":1067,"label":197},{"slug":1069,"label":412},{"translationKey":1071,"path":1071,"singular":1072,"plural":1072,"navigation":114,"pageSize":971,"categories":1290,"tags":1291},[],[],{"type":1076,"value":1293,"toc":1294},[],{"title":454,"searchDepth":1079,"depth":1079,"links":1295},[],[1297,1298],{"label":659,"url":1083},{"label":667,"url":1085},{"tagline":1088,"columns":1300,"legal":1362,"social":1366,"copyright":1237},[1301,1319,1327,1339,1344,1353],{"heading":156,"links":1302},[1303,1304,1305,1306,1307,1308,1309,1310,1311,1312,1313,1314,1315,1316,1317,1318],{"label":160,"url":1093},{"label":162,"url":1095},{"label":164,"url":1097},{"label":987,"url":1099},{"label":183,"url":1101},{"label":197,"url":1103},{"label":1105,"url":1106},{"label":1108,"url":1109},{"label":285,"url":1111},{"label":278,"url":1113},{"label":1115,"url":1116},{"label":247,"url":1118},{"label":1034,"url":1120},{"label":1042,"url":1122},{"label":231,"url":1124},{"label":1126,"url":1127},{"heading":453,"links":1320},[1321,1322,1323,1324,1325,1326],{"label":1131,"url":309},{"label":298,"url":1133},{"label":204,"url":1135},{"label":211,"url":1137},{"label":1139,"url":1140},{"label":337,"url":340},{"heading":503,"links":1328},[1329,1330,1331,1332,1333,1334,1335,1336,1337,1338],{"label":521,"url":1145},{"label":1147,"url":1148},{"label":1150,"url":1151},{"label":1153,"url":1154},{"label":482,"url":1156},{"label":496,"url":1158},{"label":559,"url":1160},{"label":566,"url":1162},{"label":1164,"url":1165},{"label":538,"url":1167},{"heading":586,"links":1340},[1341,1342,1343],{"label":586,"url":1171},{"label":962,"url":1173},{"label":951,"url":1175},{"heading":701,"links":1345},[1346,1347,1348,1349,1350,1351,1352],{"label":593,"url":591},{"label":645,"url":643},{"label":652,"url":650},{"label":1182,"url":1183},{"label":625,"url":626},{"label":1186,"url":640},{"label":1188,"url":1189},{"heading":774,"links":1354},[1355,1356,1357,1358,1359,1360,1361],{"label":712,"url":1193},{"label":738,"url":1195},{"label":731,"url":1197},{"label":1199,"url":1200},{"label":746,"url":1202},{"label":753,"url":1204},{"label":760,"url":1206},[1363,1364,1365],{"label":1209,"url":1210},{"label":1212,"url":1213},{"label":814,"url":1215},[1367,1368,1369,1370,1371],{"icon":1218,"url":1219,"label":1220},{"icon":1222,"url":1223,"label":1224},{"icon":1226,"url":1227,"label":1228},{"icon":1230,"url":1231,"label":1232},{"icon":1234,"url":1235,"label":1236},{},{"description":454},{"id":1375,"title":785,"auth":54,"author":54,"body":1376,"date":54,"description":786,"extension":1086,"icon":540,"image":54,"listed":114,"meta":1697,"navigation":114,"path":783,"redirect":54,"seo":1709,"stem":784,"tags":54,"translationKey":540,"__hash__":1710},"commercial/en/6.about/support/index.md",{"type":1076,"value":1377,"toc":1695},[1378,1404,1438,1487,1510,1560,1665],[1379,1380,1382,1388,1392],"hero",{"badge":540,"layout":1381},"centered",[1383,1384,1385],"template",{"v-slot:title":454},[1386,1387,785],"h1",{"id":540},[1389,1390,1391],"p",{},"Facturen die vastlopen, een koppeling die niet synchroniseert, of een vraag over Peppol en regelgeving: je wilt snel de juiste route vinden zonder eindeloos zoeken. Op deze pagina zie je in welke volgorde je het beste hulp kunt vragen — van het gesprek met Cora tot een ticket, een begeleide sessie of een SLA met gegarandeerde reactietijden.",[1383,1393,1394],{"v-slot:actions":454},[1395,1396,1401],"e-button",{"color":1397,"size":1398,"variant":1399,"to":1400},"primary","lg","solid","#stel-je-vraag",[1389,1402,1403],{},"Stel je vraag",[1405,1406,1408],"page-section",{"id":1407},"stel-je-vraag",[1409,1410,1415,1422,1430],"content-image",{"alt":1411,"badge":1412,"direction":1413,"src":1414},"eConnect supportteam","eerste stap","ltr","/images/sfeer/sfeer-supportteam-bureaus.jpg",[1383,1416,1417],{"v-slot:title":454},[1418,1419,1421],"h2",{"id":1420},"start-met-cora","Start met Cora",[1389,1423,1424,1425,1429],{},"De snelste route is een gesprek met ",[1426,1427,1428],"strong",{},"Cora",". Zij kent de documentatie, helpt je de juiste artikelen te vinden en wijst je door als je ticket, e-mail of een specialist nodig hebt. Beschrijf kort je situatie — een foutmelding, een koppeling of een procesvraag — en je krijgt direct richting.",[1383,1431,1432],{"v-slot:actions":454},[1395,1433,1435],{"color":1397,"size":1398,"variant":1399,"chat":1434},"Hoi! Ik heb hulp nodig met eConnect. Kun je me op weg helpen op basis van de documentatie en aangeven welke supportroute het beste past?",[1389,1436,1437],{},"Chat met Cora",[1439,1440,1443,1449,1452],"content-cards",{"badge":1441,"direction":1442},"tweede stap","rtl",[1383,1444,1445],{"v-slot:title":454},[1418,1446,1448],{"id":1447},"lukt-het-niet-met-cora","Lukt het niet met Cora?",[1389,1450,1451],{},"Voor vragen waarbij we een dossier moeten opbouwen of opvolgen, gebruik je de bestaande supportkanalen. Het supportteam is bereikbaar op werkdagen van 08:30 tot 17:00 uur (CET).",[1383,1453,1454,1470,1481],{"v-slot:cards":454},[1455,1456,1459],"action-card",{"icon":740,"title":1457,"to":1458},"Ticket indienen","https://support.econnect.eu/portal/en/newticket",[1389,1460,1461,1462,1469],{},"Voor inhoudelijke vragen, incidenten en opvolging. Bestaande klanten volgen de status via ",[1463,1464,1468],"a",{"href":1465,"rel":1466},"https://support.econnect.eu",[1467],"nofollow","support.econnect.eu",".",[1455,1471,1474],{"icon":144,"title":1472,"to":1473},"E-mail","mailto:support@econnect.eu",[1389,1475,1476,1477,1480],{},"Stuur je vraag naar ",[1463,1478,1479],{"href":1473},"support@econnect.eu",". Je bericht wordt automatisch als ticket geregistreerd.",[1455,1482,1484],{"icon":308,"title":1483,"to":699},"Kennisbank",[1389,1485,1486],{},"Doorzoek artikelen over het platform, Peppol, koppelingen en regelgeving. Vaak vind je hier direct het antwoord zonder te wachten.",[1409,1488,1492,1498,1504],{"alt":1489,"badge":1490,"direction":1442,"src":1491},"Remote Starter-sessie met eConnect","begeleide hulp","/images/sfeer/sfeer-overleg-developer-uitleg.jpg",[1383,1493,1494],{"v-slot:title":454},[1418,1495,1497],{"id":1496},"remote-starter","Remote Starter",[1389,1499,1500,1501,1503],{},"Soms is live meekijken effectiever dan heen-en-weer mailen. Een ",[1426,1502,1497],{},"-sessie is een begeleide remote sessie van circa twee uur waarin we samen je Peppol-registratie, eerste configuratie of softwarekoppeling doorlopen en testen. Bij standaardkoppelingen verzorgt het Support-team deze sessie; bij complexere landschappen begeleidt het delivery-team het implementatietraject.",[1389,1505,1506,1507,1509],{},"De sessie is ook beschikbaar voor aanpassingen na de initiële inrichting (bijvoorbeeld bij configuratiewijzigingen). Plan een sessie via je vaste contactpersoon, ",[1463,1508,1479],{"href":1473}," of vraag Cora welke route in jouw situatie past.",[1439,1511,1513,1519,1526,1537],{"badge":1512,"direction":1413},"service levels",[1383,1514,1515],{"v-slot:title":454},[1418,1516,1518],{"id":1517},"sla-gegarandeerde-reactietijden","SLA: gegarandeerde reactietijden",[1389,1520,1521,1522,1525],{},"Met een ",[1426,1523,1524],{},"Service Level Agreement (SLA)"," maak je afspraken over responstijden, prioriteit en extra services. SLA Bronze is inbegrepen bij elk abonnement op het eConnect-platform: ondersteuning tijdens kantooruren via het supportportaal en telefonisch contact, met gegarandeerde responstijden (bij P1-issues maximaal 8 kantooruren bij Bronze). Wil je snellere responstijden (tot 1 uur bij Gold), een acceptatieomgeving om wijzigingen te testen, of SLA-rapportage voor interne verantwoording, dan kies je voor SLA Silver of Gold.",[1389,1527,1528,1529,1532,1533,1536],{},"De exacte responstijden, prioriteitsclassificatie en operationele afspraken per niveau staan in de ",[1463,1530,1531],{"href":699},"service-documentatie",". Voor een SLA op maat of een upgrade bespreek je je situatie met sales — via ",[1463,1534,1535],{"href":758},"Plan een kennismaking"," of een gesprek met Cora.",[1383,1538,1539,1546,1553],{"v-slot:cards":454},[1455,1540,1543],{"icon":1541,"title":1542,"to":699},"clock","Responstijden",[1389,1544,1545],{},"Gegarandeerde reactietijden per prioriteit en SLA-niveau, met escalatie bij blocking issues.",[1455,1547,1550],{"icon":1548,"title":1549,"to":699},"server","Acceptatieomgeving",[1389,1551,1552],{},"Vanaf SLA Silver test je releases en configuratiewijzigingen vóór productie.",[1455,1554,1557],{"icon":1555,"title":1556,"to":699},"chart","SLA-rapportage",[1389,1558,1559],{},"Bij SLA Gold ontvang je periodieke rapportages over beschikbaarheid en performance.",[1561,1562,1563,1569],"faq",{},[1383,1564,1565],{"v-slot:title":454},[1418,1566,1568],{"id":1567},"veelgestelde-vragen","Veelgestelde vragen",[1383,1570,1571,1590,1609,1621,1636,1648],{"v-slot:items":454},[1572,1573,1576,1585],"e-accordion-item",{"header":1574,"value":1575},"Waar begin ik als ik hulp nodig heb?","item-1",[1389,1577,1578,1579,1582,1583,1469],{},"Start met Cora — zij kent de documentatie en helpt je de juiste route te kiezen. Voor incidenten of vragen waarbij we een dossier opbouwen, dien je een ticket in via ",[1463,1580,1468],{"href":1465,"rel":1581},[1467]," of mail naar ",[1463,1584,1479],{"href":1473},[1389,1586,1587],{},[1463,1588,1589],{"href":699},"Supportkanalen en responstijden",[1572,1591,1594,1604],{"header":1592,"value":1593},"Hoe maak ik een ticket aan?","item-2",[1389,1595,1596,1597,1600,1601,1603],{},"Ga naar ",[1463,1598,1468],{"href":1465,"rel":1599},[1467]," en maak een melding via het webformulier. Bestaande klanten ontvangen een uitnodiging om een account aan te maken en tickets te volgen. E-mail naar ",[1463,1602,1479],{"href":1473}," creëert automatisch een ticket.",[1389,1605,1606],{},[1463,1607,1608],{"href":699},"Toegang tot het supportportaal",[1572,1610,1613,1616],{"header":1611,"value":1612},"Wat levert een SLA mij op?","item-3",[1389,1614,1615],{},"Een SLA legt gegarandeerde responstijden, prioriteitsclassificatie en — afhankelijk van het niveau — telefonische support, een acceptatieomgeving en rapportage vast. SLA Bronze is standaard inbegrepen bij elk platformabonnement; Silver en Gold bieden snellere reactietijden en extra services.",[1389,1617,1618],{},[1463,1619,1620],{"href":699},"SLA-overzicht",[1572,1622,1625,1631],{"header":1623,"value":1624},"Wat is een Remote Starter-sessie?","item-4",[1389,1626,1627,1628,1630],{},"Een Remote Starter is een begeleide remote sessie van circa twee uur waarin Peppol-registratie, eerste configuratie of een softwarekoppeling samen worden ingericht en getest. Bij standaardkoppelingen verzorgt het Support-team de sessie; plan via ",[1463,1629,1479],{"href":1473}," of je vaste contactpersoon.",[1389,1632,1633],{},[1463,1634,1635],{"href":276},"Softwarekoppelingen en implementatie",[1572,1637,1640,1643],{"header":1638,"value":1639},"Wanneer bel ik en wanneer mail ik?","item-5",[1389,1641,1642],{},"Telefonische support is beschikbaar vanaf SLA Bronze; plan een afspraak via het supportportaal. Bij een blocking issue (P1) is het verstandig om eerst telefonisch contact op te nemen en daarnaast een melding via het portaal of e-mail in te dienen.",[1389,1644,1645],{},[1463,1646,1647],{"href":699},"Support en responstijden",[1572,1649,1652,1660],{"header":1650,"value":1651},"Waar vind ik technische documentatie?","item-6",[1389,1653,1654,1655,1659],{},"De volledige kennisbank staat op ",[1463,1656,1658],{"href":1657},"/en/docs/","docs.econnect.eu"," met handleidingen over het platform, Peppol, API's, koppelingen en regelgeving. Cora kan je ook direct naar het juiste artikel leiden.",[1389,1661,1662],{},[1463,1663,1664],{"href":1657},"Ga naar de documentatie",[1666,1667,1669,1678,1681],"cta",{"badge":1668},"SLA op maat",[1383,1670,1671],{"v-slot:title":454},[1418,1672,1674,1677],{"id":1673},"sla-silver-of-gold-bespreken",[1675,1676],"e-icon",{"name":484}," SLA Silver of Gold bespreken?",[1389,1679,1680],{},"Wil je snellere responstijden, een acceptatieomgeving of SLA-rapportage? In een kennismaking van circa dertig minuten brengen we je situatie in kaart en bespreken we welk serviceniveau past.",[1383,1682,1683,1687],{"v-slot:actions":454},[1395,1684,1685],{"color":1397,"size":1398,"variant":1399,"to":758},[1389,1686,1535],{},[1395,1688,1692],{"color":1689,"size":1398,"variant":1690,"chat":1691},"accent","outline","Hoi! Ik wil graag bespreken welk SLA-niveau (Silver of Gold) past bij mijn situatie en wat dat concreet oplevert.",[1389,1693,1694],{},"Vraag Cora om advies",{"title":454,"searchDepth":1079,"depth":1079,"links":1696},[],{"layout":1698,"keywords":1699,"seo_title":1705,"schema_type":1706,"last_updated":1707,"last_reviewed":1708,"nav_column":755,"show_chat":56},"default",[1700,1701,1702,1703,1704],"support eConnect","helpdesk e-invoicing","create ticket","SLA","knowledge base","Support and helpdesk | eConnect","WebPage","2026-06-12","2026-05-29",{"title":785,"description":786},"PfQPVLRy7lQlZixWBTwBEjX5y9NFXKOrr-iXIP_-eZo",1786914961490]